vioscale
Comparison

Nicereply vs Retently

No leader: the top candidate Nicereply has only 0.26 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Nicereply full profile →Retently full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Nicereply69
Retently9
Score
Vioscale score
Nicereply69 / 100low · 26%
Retently9 / 100low · 15%
Pricing
Free tier
Nicereply✓
Retently✗
Model
Nicereplyfreemium
Retentlycommercial
Price level
Nicereplymid
Retentlyunknown
Starting price
Nicereply$59
Retently–
Transparent
Nicereply✓
Retently✗
Integrations
Count
Nicereply10
Retently7
Security
Disclosure policy
Nicereply–
Retently✓
Gdpr
Nicereply✓
Retently✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.

Capabilities
Automated net promoter score calculation
Nicereply-
Retently-
Csat and ces customer effort score support
Nicereply-
Retently-
In app javascript survey triggering
Nicereply-
Retently-
Email signature and direct send embeds
Nicereply-
Retently-
SMS text message survey delivery
Nicereply-
Retently-
Automated recurring cadence throttling
Nicereply-
Retently-
Detractor alert routing workflows
Nicereply-
Retently-
Salesforce hubspot CRM sync
Nicereply-
Retently-
Zendesk intercom helpdesk sync
Nicereply-
Retently-
Slack ms teams alert sync
Nicereply-
Retently-
SOC2 type ii
Nicereply-
Retently-
Pricing model
Nicereply-
Retently-

What each one is

The product in its own terms, so the numbers below have context.

Nicereply

A survey tool that integrates with support and CRM systems to collect real-time customer feedback and satisfaction metrics.

Independently observed

Retently

Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Nicereply

from $59/moSubscriptionFree tier14-day trial

From $59/month (annual) or $79/month (monthly). 14-day free trial, no credit card required. 30-day money-back guarantee.

  • Starter$59/month billed annually (save $240/year)
    • CSAT, CES & NPS surveys
    • All integrations
    • Unlimited active surveys
    • Post-resolution surveys
    • In-signature email surveys
    • +4 more
  • Starter$79/month
    • CSAT, CES & NPS surveys
    • All integrations
    • Unlimited active surveys
    • Post-resolution surveys
    • In-signature email surveys
    • +4 more
  • Essential$119/month billed annually (save $360/year)
  • Essential$149/month (most popular)
  • Growth$239/month billed annually (save $720/year)
  • Growth$299/month
  • Business$359/month billed annually (save $1,080/year)
  • Business$449/month
as of verify ↗

Retently

Subscription7-day trial
  • Basic-
  • Pro-
  • EnterpriseContact sales
    • Salesforce 2-way integration
    • Custom integrations
    • API access
    • SAML 2.0 SSO
    • 2FA enforcement
    • +5 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Nicereply✓
Retently✓
Deployment
Cloud / SaaS
Nicereply✓
Retently✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Freshdesk

Nicereply

10 total - 9 not shared
  • Zendesk
  • Front
  • Helpscout
  • Pipedrive
  • LiveAgent
  • Salesforce Service Cloud
  • CloudTalk
  • Zapier
  • Custom integration via API
Independently observed

Retently

7 total - 6 not shared
  • Salesforce
  • Shopify
  • Gorgias
  • Klaviyo
  • Claude
  • ChatGPT
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.