# ManageEngine ServiceDesk Plus vs NinjaOne

**Leader by vioscaleAI score:** ManageEngine ServiceDesk Plus

| Attribute | ManageEngine ServiceDesk Plus | NinjaOne |
|---|---|---|
| **vioscaleAI score** | 67.4 (73% (medium)) | 57.6 (68% (medium)) |
| content.faq | `[{"answer":"CloudSpend monitors expenditure across AWS, Azure, and Google Cloud Platform, providing visibility through cost allocation reporting, detecting spending anomalies, and automatically suggesting optimization opportunities. It is indexed under IT Management Software.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What is ManageEngine ServiceDesk Plus?","confidence":0.6},{"answer":"ManageEngine ServiceDesk Plus offers a free tier, so you can start without paying. Paid plans start at $25 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"Is ManageEngine ServiceDesk Plus free?","confidence":0.6},{"answer":"We have confirmed browser-based access to ManageEngine ServiceDesk Plus. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What platforms does ManageEngine ServiceDesk Plus support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ManageEngine ServiceDesk Plus, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"Can ManageEngine ServiceDesk Plus be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for ManageEngine ServiceDesk Plus, including Active Directory, Microsoft 365, Exchange, Microsoft Teams, Google Workspace, AWS, Microsoft Azure and Google Cloud Platform, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What does ManageEngine ServiceDesk Plus integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001, HIPAA and GDPR for ManageEngine ServiceDesk Plus. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ManageEngine ServiceDesk Plus not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.manageengine.com/security","question":"What security certifications does ManageEngine ServiceDesk Plus have?","confidence":0.7}]` | `[{"answer":"NinjaOne is a unified IT operations platform that enables IT teams and managed service providers to manage all endpoints, apply security patches automatically, protect data through backup, and provide remote device support from a single console. It is indexed under IT Management Software.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"What is NinjaOne?","confidence":0.6},{"answer":"NinjaOne offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.ninjaone.com/blog/backup-pricing-guide/","question":"Is NinjaOne free?","confidence":0.6},{"answer":"NinjaOne supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"What platforms does NinjaOne support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for NinjaOne, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ninjaone.com/blog/endpoint-backup-pricing-for-small-businesses/","question":"Can NinjaOne be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for NinjaOne. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as NinjaOne not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ninjaone.com","question":"What security certifications does NinjaOne have?","confidence":0.48}]` |
| deployment.options | `{"cloud":true,"on_prem":true}` | `{"cloud":true}` |
| description.long | A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance. | An IT management system that centralizes device administration, automatic security patch deployment, data protection, and remote assistance in a single unified dashboard. |
| features.capabilities | `{"hosting":"both","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"problem_management":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"cloud","api_access":true,"cmdb_asset":true,"aiops_automation":true,"patch_management":true,"rmm_remote_control":true}` |
| integrations.count | 8 | 2 |
| integrations.list | `[{"name":"Active Directory"},{"name":"Microsoft 365"},{"name":"Exchange"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"AWS"},{"name":"Microsoft Azure","native":true},{"name":"Google Cloud Platform","native":true},{"name":"Kubernetes","native":true},{"name":"Databricks","native":true},{"name":"Fortinet","native":true},{"name":"Palo Alto Networks","native":true},{"name":"NetApp","native":true}]` | `[{"name":"Microsoft 365"},{"name":"Google Workspace"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"cloud_accounts":"3","monthly_cloud_spend":"$3,000"}},{"free":false,"name":"Lite","commitment":"annual","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$100,000"}},{"free":false,"name":"Starter","components":[{"kind":"fixed","amount":62,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Professional","components":[{"kind":"fixed","amount":144,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$250,000"}},{"free":false,"name":"Elite","components":[{"kind":"fixed","amount":225,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$500,000"}},{"free":false,"name":"Enterprise","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$1,000,000"}},{"free":false,"name":"Custom","description":"For organizations managing over $1 million in annual cloud spend","contactSales":true}],"addOns":[{"name":"Additional cloud spend coverage","components":[{"kind":"fixed","amount":69,"period":"year","currency":"USD"},{"kind":"fixed","amount":159,"period":"year","currency":"USD"},{"kind":"fixed","amount":249,"period":"year","currency":"USD"},{"kind":"fixed","amount":399,"period":"year","currency":"USD"}]}],"summary":"Free tier to $359/month. 30-day free trial. Up to 14% annual savings.","currency":"USD","freeTier":true,"sourceUrl":"https://www.manageengine.com/cloudspend/pricing.html","retrievedAt":"2026-09-04T15:55:55.325Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","summary":"Free trial available; per-device, per-user, and storage-based pricing models","currency":"USD","freeTier":true,"sourceUrl":"https://www.ninjaone.com/blog/backup-pricing-guide/","retrievedAt":"2026-08-13T09:38:43.685Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.pci | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.manageengine.com/security-information-event-management.html | https://www.ninjaone.com/blog/it-compliance/ |

## Capabilities (IT Management Software)

| Capability | ManageEngine ServiceDesk Plus | NinjaOne |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | ✓ | - |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | ✓ | - |
| **RMM** |  |  |
| Remote monitoring & control | - | ✓ |
| Patch management | - | ✓ |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | - |

*Source: vioscaleAI. Generated 2026-10-20T14:57:59.781Z. "-" = undocumented, not absent.*