vioscale
Comparison

LiveAgent vs Zammad

No leader: the top candidate LiveAgent has only 0.26 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

LiveAgent full profile →Zammad full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
LiveAgent78
Zammad58
Score
Vioscale score
LiveAgent78 / 100low · 26%updating
Zammad58 / 100low · 43%updating
Pricing
Free tier
LiveAgent✓
Zammad✓
Model
LiveAgentfreemium
Zammadfreemium
Price level
LiveAgentmid
Zammadmid
Starting price
LiveAgent$15
Zammad€25
Transparent
LiveAgent✓
Zammad✓
Integrations
Count
LiveAgent200
Zammad19
Security
Iso27001
LiveAgent–
Zammad✓
Market
Availability

What each one is

The product in its own terms, so the numbers below have context.

LiveAgent

LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels.

Independently observed

Zammad

Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

LiveAgent

from $15/agent/moSubscriptionFree tier30-day trial

From $15/agent/month billed annually. 30-day free trial, no credit card required.

  • Small$15/agent/month billed annually
  • Medium$29/agent/month billed annually
    • Everything in Small
    • Call center
    • Social channel integration
  • Large$49/agent/month billed annually
    • Everything in Medium
    • Audit log
    • SLA
    • Dedicated support
  • EnterpriseContact sales
as of verify ↗

Zammad

from €25/moSubscriptionFree tier

From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.

  • Starter (Hosted, Annual)€7/agent/month, up to 35 agents
    • Email support (8×5 CET)
    • Mentions/Watch
  • Starter (Hosted, Monthly)€9/agent/month, up to 35 agents
    • Email support (8×5 CET)
    • Mentions/Watch
  • Professional (Hosted, Annual)€16/agent/month, unlimited agents
    • Unlimited agents
    • Phone support (8×5 CET)
    • Email support (8×5 CET)
    • Mentions/Watch
    • SLAs (Business hours)
    • +5 more
  • Professional (Hosted, Monthly)€18/agent/month, unlimited agents
    • Unlimited agents
    • Phone support (8×5 CET)
    • Email support (8×5 CET)
    • Mentions/Watch
    • SLAs (Business hours)
    • +5 more
  • Enterprise (Hosted)Contact sales
    • Initial assessment
    • Security advisories
  • Starter (Self-hosted)€25/month, up to 35 agents
    • Email support (8×5 CET)
    • Mentions/Watch
  • Enterprise (Self-hosted)Contact sales
  • Corporation (Self-hosted)Contact sales
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
LiveAgent✓
Zammad✓
iOS
LiveAgent✓
Zammad✗
Deployment
Cloud / SaaS
LiveAgent✓
Zammad✓
Self-hosted
LiveAgent✗
Zammad✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Facebook
  • Telegram

LiveAgent

12 total - 10 not shared
  • Prestashop
  • BigCommerce
  • CoreCommerce
  • OpenCart
  • Slack
  • Zapier
  • X
  • Instagram
  • WhatsApp
  • Viber
Independently observed

Zammad

19 total - 17 not shared
  • GitLab
  • GitHub
  • Placetel
  • Sipgate
  • Nagios
  • Checkmk
  • Monit
  • i-doit
  • LDAP
  • SAML
  • OpenID Connect
  • Shibboleth
  • S/MIME
  • iCal
  • WhatsApp Business
  • Elasticsearch
  • Grafana
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.