Infobip vs Plivo
No clear leader: Infobip (81.4) and Plivo (79.0) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for communication apis. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Infobip
Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations.
Plivo
A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Infobip
Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.
- SMS-
- Flexible pricing by destination country
- 98% open rate
- Global delivery
- Fraud protection
- Email-
- 99.4% deliverability rate
- 120k emails per minute processing
- 2 second average delivery
- WhatsApp-
- Utility messages
- Authentication/OTP
- Marketing messages
- Free-form customer responses
- Viber€115/mo
- Promotional, transactional, OTP, and conversational messages
- Minimum commitment €115 (standard) or €175 (select countries)
- Voice-
- Inbound call handling
- IVR automation
- 95% global coverage
- 70+ direct operator connections
Plivo
Usage-based pricing from $0.0028/min for voice and $0.04/min for AI agents. Plivo CX at $228/year. Free tier includes $10 credits.
- Voice APIFrom $0.0028/minute
- Make and receive calls
- Browser SDK support
- SIP trunking
- AI Agents$0.04/minute all-inclusive
- Conversational voice agents
- No-code agent builder
- Plivo CX$228/year
- Omnichannel analytics
- Sentiment analysis
- Unified agent desktop
- AI-powered insights
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Infobip
- SMS
- Voice
- MMS
- RCS
- Messenger
- Viber
- Google Business Messages
- Apple Messages for Business
- LINE
- Zalo
Plivo
- LiveKit
- Pipecat
- OpenAI
- Google Gemini
- Deepgram
- Cartesia
- ElevenLabs
- Vapi
- OpenAI Realtime
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.