vioscaleAI
Comparison

Infobip vs Plivo

No clear leader: Infobip (78.7) and Plivo (78.6) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Infobip full profile →Plivo full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Infobip79
Plivo79
Score
vioscaleAI score
Infobip79 / 100low · 48%
Plivo79 / 100medium · 72%
Pricing
Free tier
Infobip✓
Plivo✓
Model
Infobipfreemium
Plivofreemium
Price level
Infobiplow
Plivohigh
Starting price
Infobip–
Plivo$228
Transparent
Infobip✓
Plivo✓
Integrations
Count
Infobip30
Plivo12
Security
Disclosure policy
Infobip✓
Plivo–
Gdpr
Infobip✓
Plivo✓
Hipaa
Infobip–
Plivo✓
Pci
Infobip–
Plivo✓
Soc2
Infobip–
Plivo✓
Trust center
Reliability
Sla pct
Infobip99.9
Plivo99.99
Status page
Infobip✓
Plivo✓
Market
Availability
Content
Faq
Infobip7 items
Plivo7 items

Capabilities

Feature-by-feature on the axes that matter for communication apis. “-” means undocumented, not absent.

Channels
SMS
Infobip✓
Plivo✓
Voice
Infobip✓
Plivo✓
WhatsApp
Infobip✓
Plivo✓
RCS
Infobip✓
Plivo✓
Transactional email
Infobip✓
Plivo✓
Video / real-time
Infobip✓
Plivo-
In-app chat
Infobip✓
Plivo✓
Verify / OTP / 2FA
Infobip✓
Plivo✓
Messaging
Two-way messaging
Infobip✓
Plivo✓
Reach
Geographic coverage
InfobipGlobal
PlivoGlobal
Delivery
Email deliverability tools
Infobip✓
Plivo-
Commercial
Published per-unit pricing
Infobip✓
Plivo✓

What each one is

The product in its own terms, so the numbers below have context.

Infobip

A communications platform-as-a-service that enables businesses to reach customers via SMS, email, WhatsApp, voice, and other channels through unified APIs and a web portal, with global reach and enterprise-grade security.

Independently observed

Plivo

A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Infobip

from €115/moUsage-basedFree tier

Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.

  • SMS-
    • Flexible pricing by destination country
    • 98% open rate
    • Global delivery
    • Fraud protection
  • Email-
    • 99.4% deliverability rate
    • 120k emails per minute processing
    • 2 second average delivery
  • WhatsApp-
    • Utility messages
    • Authentication/OTP
    • Marketing messages
    • Free-form customer responses
  • Viber€115/mo
    • Promotional, transactional, OTP, and conversational messages
    • Minimum commitment €115 (standard) or €175 (select countries)
  • Voice-
    • Inbound call handling
    • IVR automation
    • 95% global coverage
    • 70+ direct operator connections
as of verify ↗

Plivo

from $228/yrHybridFree tier

From $228/year for contact center or $0.0028/minute for voice AI agents. Free tier with $10 credits.

  • Plivo CX Starter$228/year
  • Plivo CX Standard$348/user/year
  • Plivo CX Professional$828/user/year
  • Voice AI AgentsFree
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Infobip✓
Plivo✓
iOS
Infobip✓
Plivo✗
Android
Infobip✓
Plivo✗
CLI
Infobip✓
Plivo✓
Deployment
Cloud / SaaS
Infobip✓
Plivo✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Infobip

15 total
  • SMS
  • Email
  • Voice
  • MMS
  • WhatsApp
  • RCS
  • Messenger
  • Viber
  • Instagram
  • Google Business Messages
  • Apple Messages for Business
  • LINE
  • Zalo
  • KakaoTalk
  • WhatsApp Business Platform
Independently observed

Plivo

19 total
  • LiveKit
  • Pipecat
  • OpenAI
  • Google Gemini
  • Deepgram
  • Cartesia
  • ElevenLabs
  • Vapi
  • OpenAI Realtime
  • Zapier
  • Slack
  • Gmail
  • Google Sheets
  • Tray
  • EngageBay
  • Auth0
  • Salesforce
  • HubSpot
  • Zendesk
Independently observed
Still deciding?

Infobip or Plivo: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.