vioscale
Comparison

HubSpot Live Chat vs Smartsupp

No leader: the top candidate Smartsupp has only 0.25 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

HubSpot Live Chat full profile →Smartsupp full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
HubSpot Live Chat72
Smartsupp75
Score
Vioscale score
HubSpot Live Chat72 / 100low · 25%
Smartsupp75 / 100low · 25%
Pricing
Free tier
HubSpot Live Chat✓
Smartsupp✓
Model
HubSpot Live Chatfree
Smartsuppfreemium
Price level
HubSpot Live Chatfree
Smartsuppmid
Starting price
HubSpot Live Chat–
Smartsupp$16
Transparent
HubSpot Live Chat✓
Smartsupp✓
Integrations
Count
HubSpot Live Chat3
Smartsupp80
Security
Gdpr
HubSpot Live Chat✓
Smartsupp✓
Market
Availability
HubSpot Live Chat–
SmartsuppAvailable worldwide · Popular in EU

Capabilities

Feature-by-feature on the axes that matter for live chat. “-” means undocumented, not absent.

Capabilities
Round robin and skills based agent routing
HubSpot Live Chat-
Smartsupp-
Canned responses and shortcut macros
HubSpot Live Chat-
Smartsupp-
Real time typing preview sneek peek
HubSpot Live Chat-
Smartsupp-
Visitor screen sharing co browsing
HubSpot Live Chat-
Smartsupp-
Omnichannel whatsapp facebook SMS inbox
HubSpot Live Chat-
Smartsupp-
Automated offline ticketing fallback
HubSpot Live Chat-
Smartsupp-
Proactive outbound chat triggers
HubSpot Live Chat-
Smartsupp-
Salesforce hubspot CRM contact sync
HubSpot Live Chat-
Smartsupp-
Chat transcript export and audit logs
HubSpot Live Chat-
Smartsupp-
SOC2 type ii
HubSpot Live Chat-
Smartsupp-
ISO 27001
HubSpot Live Chat-
Smartsupp-
Pricing model
HubSpot Live Chat-
Smartsupp-

What each one is

The product in its own terms, so the numbers below have context.

HubSpot Live Chat

A web-based chat tool that enables live conversations with website visitors, automatically stores chat history in a CRM system, and includes built-in chatbots and conversation routing to streamline team responses.

Independently observed

Smartsupp

A cloud-based customer support platform that combines live chat agents with AI-powered chatbots and workflow automation across multiple channels into a single dashboard.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

HubSpot Live Chat

FreeFree tier

Free tier available

  • Live ChatFree
    • Real-time customer support
    • Chat automation and routing
    • Built-in chatbots
    • Integration with HubSpot CRM
    • Chat history logging
    • +2 more
as of verify ↗

Smartsupp

from $16/conversations/yrSubscriptionFree tier14-day trial

Free plan available. Paid plans billed monthly or annually. 14-day free trial. Mira AI Agent from $16 per 100 conversations/year.

  • FreeFree
    • Live chat
    • Visitor information and history
    • Basic automation workflows
  • Mira AI Agent$16 per 100 conversations
    • AI shopping assistant
    • Product recommendations
    • Configurable human handover
    • Automatic product training from feeds and FAQs
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
HubSpot Live Chat✓
Smartsupp✓
Android
HubSpot Live Chat✗
Smartsupp✓
Windows
HubSpot Live Chat✗
Smartsupp✓
Deployment
Cloud / SaaS
HubSpot Live Chat✓
Smartsupp✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

HubSpot Live Chat

3 total
  • Slack
  • HubSpot CRM
  • HubSpot Mobile App
Independently observed

Smartsupp

5 total
  • WordPress
  • WooCommerce
  • PrestaShop
  • Facebook Messenger
  • WhatsApp
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.