Freshsales vs Salesforce
No clear leader: Freshsales (83.9) and Salesforce (82.1) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Freshsales
A cloud-based sales CRM that enables teams to organize contacts, manage deals through visual pipelines, and automate repetitive tasks. It integrates AI-powered insights and lead scoring to streamline the sales process.
Salesforce
Enterprise customer relationship management system that integrates sales, service, and marketing functions across multiple channels. It includes AI-powered agents to automate customer workflows, provides analytics for business decisions, and connects with hundreds of third-party business tools.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshsales
From $9/user/month, billed annually. Free 21-day trial.
- Growth$9/user/month, billed annually
- Kanban view
- Contact lifecycle stages
- Chat, Email, and phone
- Email templates
- Custom fields
- +1 more
- Pro$39/user/month, billed annually
- Everything in Growth, plus:
- Contact scoring
- Deal insights
- Custom sales activities
- Territory management
- +1 more
- Enterprise$59/user/month, billed annually
- Everything in Pro, plus:
- Forecasting insights
- Field-level permissions
- Custom modules
- Sandbox
- +1 more
Salesforce
From $25/user/month (Starter tier). Free tier available. Enterprise add-ons and specialized modules start at $1,250/month.
- Salesforce Starter$25/user/month
- Lead, Account, Contact, and Opportunity Management
- Dynamic Email Marketing and Analytics
- Built-in Sales Flows and Lead Routing
- Connected Slack Conversations
- Marketing Cloud Next Growth Edition$1,500/month (annual billing)
- Agentforce Campaign Creation
- Multi-Channel Journeys
- Forms and Landing Pages
- Marketing Cloud Next Advanced Edition$3,250/month (annual billing)
- Agentforce Campaign Creation
- Path Experimentation
- Two-Way Conversations for SMS and WhatsApp
- Salesforce Personalization$8,000/month (annual billing)
- Agentforce Personalization Decisioning
- Web, Mobile App, and Email Personalization
- Product and Content Recommendations
- Marketing Intelligence$10,000/month (annual billing)
- Agentforce Paid Media Optimization
- AI Campaign Summaries
- Data Enrichment & OOTB Visualizations
- Loyalty Management$20,000/month (annual billing)
- Agentforce Loyalty Promotion Creation
- CRM Loyalty Analytics
- Dynamic Promotions Management
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Freshsales
- Chat
Salesforce
- Slack
- Tableau
- MuleSoft
- CRM Analytics
- Data 360
- Tableau Exchange
- Salesforce CLI
- Embedded Analytics
- Data Pipelines
- SOQL Builder
- Code Analyzer
- Event Monitoring
- Platform Encryption
- Field Audit Trail
- Shield
- Data Mask & Seed
- Backup & Recover
- Hyperforce
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.