vioscale
Comparison

Freshdesk vs Gorgias

On the evidence we track, Freshdesk leads this comparison with a composite score of 68/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Freshdesk full profile →Gorgias full profile →
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★Freshdesk68
Gorgias50
Score
Vioscale score
Freshdesk68 / 100low · 41%
Gorgias50 / 100medium · 58%
Pricing
Free tier
Freshdesk✓
Gorgias✗
Model
Freshdeskfreemium
Gorgiascommercial
Price level
Freshdesklow
Gorgiasunknown
Transparent
Freshdesk✓
Gorgias✗
Integrations
Count
Freshdesk1
Gorgias300
Security
Disclosure policy
Freshdesk–
Gorgias✓
Gdpr
Freshdesk–
Gorgias✓
Hipaa
Freshdesk–
Gorgias✓
Soc2
Freshdesk–
Gorgias✓
Reliability
Status page
Freshdesk✓
Gorgias✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Freshdesk✓
Gorgias✓
Channels
Live chat
Freshdesk-
Gorgias✓
Shared inbox
Freshdesk-
Gorgias✓
Omnichannel (email+chat+social+voice)
Freshdesk-
Gorgias✓
Voice / telephony
Freshdesk-
Gorgias✓
Self-service
Self-service knowledge base
Freshdesk-
Gorgias✓
Automation
SLAs, triggers & routing
Freshdesk-
Gorgias✓
Automation / macros
Freshdesk✓
Gorgias✓
AI
AI agent / copilot
Freshdesk✓
Gorgias✓
Insight
Reporting & dashboards
Freshdesk-
Gorgias✓
Deployment
Hosting
Freshdesk-
GorgiasCloud only
Enterprise
SSO / SCIM
Freshdesk-
Gorgias✓
Extensibility
Public API
Freshdesk✓
Gorgias✓
Pricing
Free tier
Freshdesk✓
Gorgias✗

What each one is

The product in its own terms, so the numbers below have context.

Freshdesk

Leader

Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.

Independently observed

Gorgias

An ecommerce helpdesk and AI agent platform designed to automate customer support and convert conversations into revenue.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Freshdesk

Leader
from £15/moSubscriptionFree tier14-day trial

From £15/agent/month billed annually. 14-day free trial.

  • Growth£15/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Ticketing & shared inbox
    • Customer portal & knowledge base
    • Out-of-the-box analytics & reporting
    • Threads & tasks
    • +1 more
  • Pro£39/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Multilingual helpdesk
    • Custom dashboards & reporting
    • Intelligent routing
    • Multiple SLA policies
    • +1 more
  • Enterprise£67/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Freddy AI Insights
    • Skill-based routing
    • Sandbox
    • Audit logs
    • +1 more
as of verify ↗

Gorgias

Subscription

Subscription model scaling from 50–5,000 tickets/month. AI Agent included on every plan, charged per resolution. Voice and SMS available as usage-based add-ons.

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Freshdesk✓
Gorgias✓
Deployment
Cloud / SaaS
Freshdesk✓
Gorgias✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Freshdesk

Leader
1 total
  • MCP-connected AI tools and apps
Independently observed

Gorgias

15 total
  • Shopify
  • Recharge
  • Klaviyo
  • Yotpo
  • Base44
  • ShopMCP
  • Ringly
  • Privy
  • Email
  • SMS
  • WhatsApp
  • Instagram
  • Facebook
  • TikTok
  • Messenger
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.