vioscale
Comparison

Freshdesk vs Gladly

No leader: the top candidate Gladly has only 0.34 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Freshdesk full profile →Gladly full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Freshdesk68
Gladly73
Score
Vioscale score
Freshdesk68 / 100low · 41%
Gladly73 / 100low · 34%
Pricing
Free tier
Freshdesk✓
Gladly–
Model
Freshdeskfreemium
Gladly–
Price level
Freshdesklow
Gladly–
Transparent
Freshdesk✓
Gladly–
Integrations
Count
Freshdesk1
Gladly1
Security
Gdpr
Freshdesk–
Gladly✓
Hipaa
Freshdesk–
Gladly✓
Pci
Freshdesk–
Gladly✓
Soc2
Freshdesk–
Gladly✓
Reliability
Sla pct
Freshdesk–
Gladly99.9
Status page
Freshdesk✓
Gladly✓

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Freshdesk✓
Gladly✓
Channels
Live chat
Freshdesk-
Gladly✓
Shared inbox
Freshdesk-
Gladly✓
Omnichannel (email+chat+social+voice)
Freshdesk-
Gladly✓
Voice / telephony
Freshdesk-
Gladly✓
Self-service
Self-service knowledge base
Freshdesk-
Gladly✓
Automation
SLAs, triggers & routing
Freshdesk-
Gladly✓
Automation / macros
Freshdesk✓
Gladly✓
AI
AI agent / copilot
Freshdesk✓
Gladly✓
Insight
Reporting & dashboards
Freshdesk-
Gladly✓
Deployment
Hosting
Freshdesk-
GladlyCloud only
Enterprise
SSO / SCIM
Freshdesk-
Gladly✗
Extensibility
Public API
Freshdesk✓
Gladly✓
Pricing
Free tier
Freshdesk✓
Gladly✗

What each one is

The product in its own terms, so the numbers below have context.

Freshdesk

Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.

Independently observed

Gladly

A cloud-based customer experience platform that combines AI with human support to manage multi-channel conversations (voice, email, chat, SMS, social messaging) from a unified view. The platform prioritizes customer context and relationship-building while using AI to efficiently handle routine inquiries and assist human agents with complex issues.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Freshdesk

from £15/moSubscriptionFree tier14-day trial

From £15/agent/month billed annually. 14-day free trial.

  • Growth£15/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Ticketing & shared inbox
    • Customer portal & knowledge base
    • Out-of-the-box analytics & reporting
    • Threads & tasks
    • +1 more
  • Pro£39/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Multilingual helpdesk
    • Custom dashboards & reporting
    • Intelligent routing
    • Multiple SLA policies
    • +1 more
  • Enterprise£67/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Freddy AI Insights
    • Skill-based routing
    • Sandbox
    • Audit logs
    • +1 more
as of verify ↗

Gladly

Pricing not documented yet.

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Freshdesk✓
Gladly✓
Deployment
Cloud / SaaS
Freshdesk✓
Gladly✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Freshdesk

1 total
  • MCP-connected AI tools and apps
Independently observed

Gladly

1 total
  • Zendesk
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.