# Freshchat vs Landbot

| Attribute | Freshchat | Landbot |
|---|---|---|
| **vioscaleAI score** | 65 (34% (low)) | 63.2 (54% (medium)) |
| content.faq | `[{"answer":"Enables businesses to interact with website visitors and customers to support sales and customer success activities. It is indexed under Chatbots Marketing.","source":"https://www.freshworks.com/live-chat-software/","question":"What is Freshchat?","confidence":0.6},{"answer":"Freshchat offers a free tier, so you can start without paying. Paid plans start at $19 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Is Freshchat free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshchat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"What platforms does Freshchat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshchat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Can Freshchat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Freshchat, including Slack, Salesforce, Shopify, Jira, Five9 and Playvox. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"What does Freshchat integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Freshchat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshchat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.freshworks.com/security/","question":"What security certifications does Freshchat have?","confidence":0.7},{"answer":"Freshchat is available worldwide. Its primary markets are the United States, the United Kingdom, Germany, France, the Netherlands and India. The vendor is headquartered in the United States.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Where is Freshchat available?","confidence":0.75}]` | `[{"answer":"A drag-and-drop platform enabling non-technical teams to create AI-powered chatbots and agents for lead qualification, customer support, and bookings across web and WhatsApp. Includes native CRM integrations and human handoff capabilities with conversation-volume-based pricing. It is indexed under Chatbots Marketing.","source":"https://landbot.io/pt-br/pricing","question":"What is Landbot?","confidence":0.6},{"answer":"Landbot offers a free tier, so you can start without paying. Paid plans start at €0.05. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://landbot.io/pt-br/pricing","question":"Is Landbot free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Landbot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://landbot.io/pt-br/pricing","question":"What platforms does Landbot support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Landbot, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://landbot.io/pt-br/pricing","question":"Can Landbot be self-hosted?","confidence":0.6},{"answer":"We have confirmed 16 integrations for Landbot, including HubSpot, Salesforce, Pipedrive, Zoho, Google Sheets, Airtable, Webhooks and OpenAI, plus 8 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://landbot.io/pt-br/pricing","question":"What does Landbot integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Landbot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Landbot not holding them. Always confirm compliance directly before you rely on it.","source":"https://landbot.io/pt-br/pricing","question":"What security certifications does Landbot have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer-facing platform that provides messaging, collaboration, custom workflows, and AI-powered features to help teams interact with customers across multiple channels. It emphasizes security, ease of use, and extensibility through integrations and custom applications. | A visual builder that lets non-technical teams create conversational agents for lead qualification, customer support, and meeting booking without writing code. |
| features.capabilities | `{"generative_ai_llm_response_engine":true,"whatsapp_facebook_messenger_social_sync":true}` | `{"soc2_type_ii":true,"pricing_model":"tiered_by_convo_volume","salesforce_hubspot_crm_sync":true,"generative_ai_llm_response_engine":true,"automated_meeting_calendar_booking":true,"live_human_sales_rep_handoff_routing":true,"visual_no_code_dialogue_tree_builder":true,"whatsapp_facebook_messenger_social_sync":true}` |
| integrations.count | 1,200 | 12 |
| integrations.list | `[{"name":"Slack"},{"name":"Salesforce"},{"name":"Shopify"},{"name":"Jira"},{"name":"Five9"},{"name":"Playvox"}]` | `[{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Pipedrive"},{"name":"Zoho"},{"name":"Google Sheets"},{"name":"Airtable"},{"name":"Webhooks"},{"name":"OpenAI"},{"name":"Gemini"},{"name":"n8n"},{"name":"Zapier"},{"name":"Facebook Messenger"},{"name":"WhatsApp Business API"},{"name":"Custom APIs"},{"name":"Mailchimp","native":true,"category":"email"},{"name":"Segment","native":true,"category":"analytics"},{"name":"Dialogflow","native":true,"category":"nlp","direction":"bidirectional"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":["US","DE","NL","FR","GB","IN"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for up to 10 agents","features":["Chat widget on website and mobile apps","Shared team inbox","Email integration","Roles and permissions","Freddy AI Agent (first 500 sessions)"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Basic chat support for small teams","contactSales":false,"includedLimits":{"agents":"up to 10"}},{"free":false,"name":"Growth","summary":"$19/agent/month billed annually","features":["All Free features plus:","Social media messengers (Facebook, Instagram)","SMS and messaging (WhatsApp, Line, Google Business Messages)","Freddy AI Agent","Reports and dashboards"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"description":"Expanded channel support with AI assistance","contactSales":false},{"free":false,"name":"Pro","summary":"$49/agent/month billed annually. Most Popular.","features":["All Growth features plus:","Multilingual support (45+ languages)","Custom dashboards and reporting","Intelligent routing","Multiple SLA policies","Agent availability dashboard","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"description":"Advanced automation and intelligent routing","contactSales":false},{"free":false,"name":"Enterprise","summary":"$79/agent/month billed annually","features":["All Pro features plus:","Skill-based ticket routing","Audit logs","JWT authentication","IP whitelisting and domain restrictions","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"USD"}],"description":"Advanced security and compliance controls","contactSales":false}],"addOns":[{"name":"Freddy AI Agent (beyond included sessions)","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":49,"currency":"USD"}]},{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Day passes","components":[{"kind":"one_time","amount":2,"currency":"USD"},{"kind":"one_time","amount":7,"currency":"USD"},{"kind":"one_time","amount":12,"currency":"USD"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":80,"currency":"USD"}]},{"name":"Freshcaller voice","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}]}],"summary":"From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.","currency":"USD","freeTier":true,"sourceUrl":"https://www.freshworks.com/live-chat-software/pricing/","retrievedAt":"2026-08-18T12:50:27.485Z","freeTrialDays":14,"startingPrice":{"amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["100 chats/mo","1 seat","Full builder & templates"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"EUR"}],"contactSales":false,"includedLimits":{"chats_per_month":"100"}},{"free":false,"name":"Starter","summary":"€32/mo billed annually (€40 monthly)","features":["500 chats/mo included","100 AI chats/mo","2 seats","Basic integrations (Mailchimp, Segment)","WhatsApp with own number"],"minSeats":2,"commitment":"annual","components":[{"kind":"fixed","amount":32,"period":"month","currency":"EUR"},{"kind":"per_unit","unit":"extra chat","amount":0.05,"period":"month","currency":"EUR"}],"contactSales":false,"includedLimits":{"chats_per_month":"500","ai_chats_per_month":"100"}},{"free":false,"name":"Professional","summary":"€80/mo billed annually (€100 monthly)","features":["Higher chat volumes","300 AI chats/mo","Premium integrations (HubSpot, Salesforce, Airtable, Webhooks)","Live chat support"],"commitment":"annual","components":[{"kind":"fixed","amount":80,"period":"month","currency":"EUR"},{"per":{"qty":1,"unit":"AI chat"},"kind":"metered","amount":0.1,"currency":"EUR"}],"contactSales":false,"includedLimits":{"ai_chats_per_month":"300"}},{"free":false,"name":"Business","summary":"Custom pricing via sales","features":["Custom chat volume","1 WhatsApp number included","Dedicated support","Uptime SLA"],"contactSales":true,"includedLimits":{"chats_per_month":"custom"}}],"addOns":[{"name":"Extra seat","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"EUR"}]},{"name":"Additional WhatsApp number","components":[{"kind":"fixed","amount":100,"period":"month","currency":"EUR"}]}],"summary":"From €0 (free) to custom. Free forever plan, 14-day trial, 20% discount on annual billing.","currency":"EUR","freeTier":true,"sourceUrl":"https://landbot.io/pricing","retrievedAt":"2026-10-06T11:28:55.725Z","freeTrialDays":14,"startingPrice":{"amount":32,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | - | `{"amount":32,"currency":"EUR"}` |
| pricing.transparent | yes | yes |
| security.certifications | - | `[{"name":"SOC 2"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.freshworks.com/security/ | - |

## Capabilities (Chatbots Marketing)

| Capability | Freshchat | Landbot |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | ✓ |
| Automated meeting calendar booking | - | ✓ |
| Live human sales rep handoff routing | - | ✓ |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | ✓ | ✓ |
| Generative AI LLM response engine | ✓ | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | - | Tiered by convo volume |

*Source: vioscaleAI. Generated 2026-10-16T19:04:31.150Z. "-" = undocumented, not absent.*