Dialpad Ai vs Fireflies.ai
On the evidence we track, Fireflies.ai leads this comparison with a composite score of 80/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for conversation intelligence. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Dialpad Ai
A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support.
Fireflies.ai
LeaderA meeting intelligence platform that captures and transcribes meetings across popular conferencing apps, generates AI summaries and action items, and provides analytics with integrations to CRM and collaboration tools.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Dialpad Ai
From $15/user/month with 14-day free trial
- Standard$15/user/month
- Unlimited calling in US and Canada
- AI-powered meetings
- Real-time transcription
- Call summaries
- Team messaging
- +1 more
- Professional-
- CRM integrations
- Advanced integrations
- 24/7 support
- Multi-office management
- EnterpriseContact sales
- 99.9% uptime SLA
- Unlimited scalability
- SSO
- Advanced user access controls
- Enterprise support
Fireflies.ai
LeaderFrom $10/user/month (annual). Free tier available.
- FreeFree
- Unlimited transcription
- Limited AI summaries
- Transcription in 100+ languages
- Real-time notes & live transcriptions
- Meeting search
- +5 more
- Pro$18/user/month or $10/user/month billed annually
- Unlimited AI summaries
- Video recording
- Download transcripts, summaries, recordings
- Personal Assistant
- Email Assistant
- +16 more
- Business$29/user/month or $19/user/month billed annually
- Multi-language Mode
- Conversation intelligence
- Team analytics (for admins)
- Public meeting access
- User groups
- +3 more
- Enterprise$39/user/month, annual billing only
- Rules engine
- SSO + SCIM
- Audit Logs
- HIPAA compliance
- Private storage
- +4 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
- HubSpot
- Microsoft Teams
Dialpad Ai
- Zendesk
- ServiceNow
- Zoho CRM
- Google Calendar
- Google Workspace
- Calendly
- Bullhorn
- Clio
- Rippling
- Zapier
- Microsoft 365
- Okta
- Azure
- OneLogin
Fireflies.ai
Leader- Google Meet
- Zoom
- Slack
- Dropbox
- Microsoft OneDrive
- Box
- Microsoft SharePoint
- Confluence Projects
- Airtable
- Linear
- Any.do
- Microsoft To Do
- Greenhouse
- Lever
- BambooHR
- Webex
- GoToMeeting
- Dialpad
- Lifesize
- Zoom Phone
- RingCentral
- Aircall
- Open Phone
- Redtail
- +18 more
Dialpad Ai or Fireflies.ai: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.