# Dialpad Ai vs Fireflies.ai

**Leader by vioscaleAI score:** Fireflies.ai

| Attribute | Dialpad Ai | Fireflies.ai |
|---|---|---|
| **vioscaleAI score** | 62.5 (73% (medium)) | 80.3 (73% (medium)) |
| content.faq | `[{"answer":"A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. It is indexed under Conversation Intelligence.","source":"https://www.dialpad.com/ai-meetings","question":"What is Dialpad Ai?","confidence":0.6},{"answer":"Dialpad Ai offers a free tier, so you can start without paying. Paid plans start at $15 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","question":"Is Dialpad Ai free?","confidence":0.6},{"answer":"Dialpad Ai supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","question":"What platforms does Dialpad Ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Dialpad Ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.dialpad.com/ai-meetings","question":"Can Dialpad Ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Dialpad Ai, including Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Google Calendar, Google Workspace and Calendly, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.dialpad.com/ai-meetings","question":"What does Dialpad Ai integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Dialpad Ai. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dialpad Ai not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.dialpad.com/trust/","question":"What security certifications does Dialpad Ai have?","confidence":0.6}]` | `[{"answer":"Automatically records and transcribes team meetings in multiple languages, generating AI-powered summaries and action items while enabling search and analysis across conversations. It is indexed under Conversation Intelligence.","source":"https://fireflies.ai/de/pricing","question":"What is Fireflies.ai?","confidence":0.6},{"answer":"Fireflies.ai offers a free tier, so you can start without paying. Paid plans start at $18 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://fireflies.ai/de/pricing","question":"Is Fireflies.ai free?","confidence":0.6},{"answer":"Fireflies.ai supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://fireflies.ai/de/pricing","question":"What platforms does Fireflies.ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Fireflies.ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://fireflies.ai/de/pricing","question":"Can Fireflies.ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 35 integrations for Fireflies.ai, including Google Meet, Zoom, Microsoft Teams, Slack, Salesforce, HubSpot, Dropbox and Microsoft OneDrive, plus 27 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://fireflies.ai/de/pricing","question":"What does Fireflies.ai integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Fireflies.ai. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Fireflies.ai not holding them. Always confirm compliance directly before you rely on it.","source":"https://fireflies.ai/de/security","question":"What security certifications does Fireflies.ai have?","confidence":0.7},{"answer":"Fireflies.ai is available worldwide. The vendor is headquartered in the United States.","source":"https://fireflies.ai/de/pricing","question":"Where is Fireflies.ai available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. | A meeting intelligence platform that captures and transcribes meetings across popular conferencing apps, generates AI summaries and action items, and provides analytics with integrations to CRM and collaboration tools. |
| features.capabilities | `{"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"auto_log_summary_to_crm_opportunity":true,"ai_meeting_summary_and_next_steps_generation":true}` | `{"soc2_type_ii":true,"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"zoom_teams_meet_bot_recording":true,"slack_ms_teams_deal_alerts_sync":true,"speaker_talk_time_ratio_analytics":true,"auto_log_summary_to_crm_opportunity":true,"playlist_snipping_and_sharing_for_coaching":true,"multi_language_speech_to_text_transcription":true,"ai_meeting_summary_and_next_steps_generation":true}` |
| integrations.count | 4 | 100 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"ServiceNow"},{"name":"Zoho CRM"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Calendly"},{"name":"Bullhorn"},{"name":"Clio"},{"name":"Rippling"},{"name":"Zapier"},{"name":"Microsoft 365"},{"name":"Okta"},{"name":"Azure"},{"name":"OneLogin"},{"name":"Microsoft Teams","native":true,"category":"communication","direction":"bidirectional"}]` | `[{"name":"Google Meet"},{"name":"Zoom"},{"name":"Microsoft Teams"},{"name":"Slack"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Dropbox"},{"name":"Microsoft OneDrive"},{"name":"Box"},{"name":"Microsoft SharePoint"},{"name":"Confluence Projects"},{"name":"Airtable"},{"name":"Linear"},{"name":"Any.do"},{"name":"Microsoft To Do"},{"name":"Greenhouse"},{"name":"Lever"},{"name":"BambooHR"},{"name":"Webex"},{"name":"GoToMeeting"},{"name":"Dialpad"},{"name":"Lifesize"},{"name":"Zoom Phone"},{"name":"RingCentral"},{"name":"Aircall"},{"name":"Open Phone"},{"name":"Redtail"},{"name":"Affinity"},{"name":"Wealthbox"},{"name":"Supersales"},{"name":"Skyvia"},{"name":"Latenode"},{"name":"MindStudio"},{"name":"Keragon"},{"name":"Claude","native":true,"category":"ai","direction":"outbound"},{"name":"ChatGPT","native":true,"category":"ai","direction":"outbound"},{"name":"Devin","native":true,"category":"ai","direction":"outbound"},{"name":"Workplace","native":true,"category":"messaging","direction":"outbound"},{"name":"Notion","native":true,"category":"note-taking","direction":"outbound"},{"name":"Google Docs","native":true,"category":"note-taking","direction":"outbound"},{"name":"OneNote","native":true,"category":"note-taking","direction":"outbound"},{"name":"Confluence","native":true,"category":"documentation","direction":"outbound"},{"name":"Google Drive","native":true,"category":"file-storage","direction":"outbound"},{"name":"OneDrive","native":true,"category":"file-storage","direction":"outbound"},{"name":"SharePoint","native":true,"category":"file-storage","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$15/user/month","features":["Unlimited calling in US and Canada","AI-powered meetings","Real-time transcription","Call summaries","Team messaging","Video conferencing"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"description":"Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging","contactSales":false},{"free":false,"name":"Professional","features":["CRM integrations","Advanced integrations","24/7 support","Multi-office management"],"commitment":"monthly","description":"Advanced integrations, 24/7 support, and multi-office management for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","features":["99.9% uptime SLA","Unlimited scalability","SSO","Advanced user access controls","Enterprise support"],"description":"Enterprise-grade reliability with 99.9% uptime and unlimited scalability","contactSales":true}],"addOns":[{"name":"Large Meetings"}],"summary":"From $15/user/month with 14-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","retrievedAt":"2026-08-19T23:35:51.382Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["Unlimited transcription","Limited AI summaries","Transcription in 100+ languages","Real-time notes & live transcriptions","Meeting search","AskFred: AI assistant","Upload audio/video files","Desktop app","Mobile app (Android, iOS)","Chrome extension"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For individuals starting out","contactSales":false,"includedLimits":{"ai_credits":"20","storage_mins":"400/team","recording_limit_hours":"2"}},{"free":false,"name":"Pro","summary":"$18/user/month or $10/user/month billed annually","features":["Unlimited AI summaries","Video recording","Download transcripts, summaries, recordings","Personal Assistant","Email Assistant","AI Skills","Voice Agents","Action items & Task Manager","Unlimited integrations","Clips as soundbites","Team workspaces","Channels","Comment & bookmarks","Smart search","Sentiment analysis","Question detection","Speaker talk-time analytics","Create topic trackers","SSO","API access","Priority support"],"components":[{"kind":"per_unit","unit":"seat","amount":18,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"seat","amount":10,"period":"month","currency":"USD"}],"description":"For professional individuals and small teams","contactSales":false,"includedLimits":{"ai_credits":"50","video_quality":"720p","recording_limit_hours":"3","storage_mins_per_seat":"8000"}},{"free":false,"name":"Business","summary":"$29/user/month or $19/user/month billed annually","features":["Multi-language Mode","Conversation intelligence","Team analytics (for admins)","Public meeting access","User groups","Unlimited public & private channels","Team Insights for admins","Dedicated support"],"components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"For fast growing businesses","contactSales":false,"includedLimits":{"storage":"Unlimited","ai_credits":"30","video_quality":"1080p","recording_limit_hours":"4"}},{"free":false,"name":"Enterprise","summary":"$39/user/month, annual billing only","features":["Rules engine","SSO + SCIM","Audit Logs","HIPAA compliance","Private storage","Custom data retention","Transcript + Summary only mode","Super admin role","Dedicated account manager"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":39,"period":"month","currency":"USD"}],"description":"For large scale enterprises","contactSales":false,"includedLimits":{"storage":"Unlimited","recording_limit_hours":"Unlimited"}}],"summary":"From $10/user/month (annual). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://fireflies.ai/pricing","retrievedAt":"2026-10-06T10:12:14.532Z","startingPrice":{"unit":"seat","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | freemium |
| pricing.price_level | free | low |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":10,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 100 | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | - | https://fireflies.ai/de/security |

## Capabilities (Conversation Intelligence)

| Capability | Dialpad Ai | Fireflies.ai |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Zoom teams meet bot recording | - | ✓ |
| Multi language speech to text transcription | - | ✓ |
| AI meeting summary and next steps generation | ✓ | ✓ |
| Competitor keyword mention trackers | - | - |
| Speaker talk time ratio analytics | - | ✓ |
| Playlist snipping and sharing for coaching | - | ✓ |
| Auto log summary to CRM opportunity | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | ✓ |
| Slack ms teams deal alerts sync | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | Freemium | Freemium |

*Source: vioscaleAI. Generated 2026-10-16T20:03:12.087Z. "-" = undocumented, not absent.*