Comparison

Datto RMM vs PagerDuty

On the evidence we track, PagerDuty leads this comparison with a composite score of 60/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Datto RMM50
★PagerDuty60
Score
vioscaleAI score
Datto RMM50 / 100medium · 51%
PagerDuty60 / 100medium · 73%
Pricing
Free tier
Datto RMM✓
PagerDuty✓
Model
Datto RMMfreemium
PagerDutyfreemium
Price level
Datto RMMlow
PagerDutylow
Transparent
Datto RMM✗
PagerDuty✗
Integrations
Count
Datto RMM3
PagerDuty3
Security
Certifications
Datto RMM–
PagerDutySOC 2
Disclosure policy
Datto RMM–
PagerDuty✓
Fedramp
Datto RMM–
PagerDuty✓
Gdpr
Datto RMM✓
PagerDuty✓
Hipaa
Datto RMM–
PagerDuty✓
Iso27001
Datto RMM–
PagerDuty✓
Pci
Datto RMM–
PagerDuty✓
Soc2
Datto RMM–
PagerDuty✓
Reliability
Status page
Datto RMM✓
PagerDuty✓
Content
Faq
Datto RMM7 items
PagerDuty6 items

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
Datto RMM✓
PagerDuty✓
Change / release management
Datto RMM-
PagerDuty-
Problem management
Datto RMM✓
PagerDuty✓
CMDB / IT asset management
Datto RMM✓
PagerDuty-
Self-service portal
Datto RMM-
PagerDuty-
On-call
On-call scheduling / escalation
Datto RMM-
PagerDuty✓
Alert routing
Datto RMM✓
PagerDuty✓
RMM
Remote monitoring & control
Datto RMM✓
PagerDuty-
Patch management
Datto RMM✓
PagerDuty-
Automation
AIOps / workflow automation
Datto RMM✓
PagerDuty✓
ITIL-aligned / PinkVerify
Datto RMM-
PagerDuty-
Deployment
Hosting
Datto RMMCloud only
PagerDutyCloud only
Platform
Public API
Datto RMM-
PagerDuty✓
Free tier
Datto RMM✓
PagerDuty✓

What each one is

The product in its own terms, so the numbers below have context.

Datto RMM

A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities.

Independently observed

PagerDuty

Leader

A cloud-based incident management and operational resilience platform that automates incident detection, alert routing, and team coordination. It captures incident data across multiple systems and tools, provides real-time analytics for incident response, and includes AI-assisted features for post-incident analysis and documentation.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Datto RMM

SubscriptionFree tier
as of verify ↗

PagerDuty

Leader
HybridFree tier

Free tier available. Paid plans include Professional, Business, and Digital Operations.

  • Professional-
  • Business-
  • Digital Operations-
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Datto RMM✓
PagerDuty✓
Deployment
Cloud / SaaS
Datto RMM✓
PagerDuty✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Datto RMM

3 total
  • Microsoft 365
  • Google Workspace
  • Autotask PSA
Independently observed

PagerDuty

Leader
10 total
  • New Relic
  • AWS
  • Slack
  • Datadog
  • Salesforce
  • ServiceNow
  • Microsoft System Center Operations Manager
  • Pivotal Cloud Foundry
  • Cherwell
  • Google Meet
Independently observed
Still deciding?

Datto RMM or PagerDuty: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.