# Datto RMM vs PagerDuty

**Leader by vioscaleAI score:** PagerDuty

| Attribute | Datto RMM | PagerDuty |
|---|---|---|
| **vioscaleAI score** | 50.4 (51% (medium)) | 59.6 (73% (medium)) |
| content.faq | `[{"answer":"A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. It is indexed under IT Management Software.","source":"https://www.datto.com/pricing/","question":"What is Datto RMM?","confidence":0.6},{"answer":"Datto RMM offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.datto.com/pricing/","question":"Is Datto RMM free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Datto RMM. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.datto.com/pricing/","question":"What platforms does Datto RMM support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Datto RMM, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.datto.com/pricing/","question":"Can Datto RMM be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Datto RMM, including Microsoft 365, Google Workspace and Autotask PSA. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.datto.com/pricing/","question":"What does Datto RMM integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Datto RMM. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Datto RMM not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.datto.com/legal/recruiting-privacy-practices-2/","question":"What security certifications does Datto RMM have?","confidence":0.7},{"answer":"Datto RMM is available worldwide. Its primary markets are the United States, the United Kingdom and Australia. The vendor is headquartered in the United States.","source":"https://www.datto.com/pricing/","question":"Where is Datto RMM available?","confidence":0.75}]` | `[{"answer":"A cloud-based platform that aggregates alerts from monitoring systems, automates incident detection and response workflows, manages on-call scheduling and escalation, and provides analytics to help teams resolve incidents faster and improve operational resilience. It is indexed under IT Management Software.","source":"https://www.pagerduty.com","question":"What is PagerDuty?","confidence":0.6},{"answer":"PagerDuty offers a free tier, so you can start without paying. Paid plans are also available: Professional, Business and Digital Operations. Pricing changes often, so verify at source before relying on it.","source":"https://www.pagerduty.com","question":"Is PagerDuty free?","confidence":0.6},{"answer":"We have confirmed browser-based access to PagerDuty. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.pagerduty.com","question":"What platforms does PagerDuty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PagerDuty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.pagerduty.com","question":"Can PagerDuty be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for PagerDuty, including New Relic, AWS, Slack, Datadog, Salesforce, ServiceNow, Microsoft System Center Operations Manager and Pivotal Cloud Foundry, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.pagerduty.com","question":"What does PagerDuty integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for PagerDuty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PagerDuty not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.pagerduty.com/security","question":"What security certifications does PagerDuty have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. | A cloud-based incident management and operational resilience platform that automates incident detection, alert routing, and team coordination. It captures incident data across multiple systems and tools, provides real-time analytics for incident response, and includes AI-assisted features for post-incident analysis and documentation. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"patch_management":true,"problem_management":true,"rmm_remote_control":true,"incident_management":true}` | `{"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"problem_management":true,"incident_management":true}` |
| integrations.count | 3 | 3 |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"},{"name":"Autotask PSA"}]` | `[{"name":"New Relic"},{"name":"AWS"},{"name":"Slack"},{"name":"Datadog"},{"name":"Salesforce"},{"name":"ServiceNow"},{"name":"Microsoft System Center Operations Manager"},{"name":"Pivotal Cloud Foundry"},{"name":"Cherwell"},{"name":"Google Meet"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["EU"],"availabilityScope":"regional","availableCountries":["EU"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.datto.com/pricing/","retrievedAt":"2026-08-14T10:21:38.977Z","billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":false,"name":"Professional","contactSales":false},{"free":false,"name":"Business","contactSales":false},{"free":false,"name":"Digital Operations","contactSales":false}],"summary":"Free tier available. Paid plans include Professional, Business, and Digital Operations.","freeTier":true,"sourceUrl":"https://www.pagerduty.com","retrievedAt":"2026-09-23T14:36:01.014Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.datto.com/legal/privacy-policy/ | https://www.pagerduty.com/blog/ai/security-post-mortems-ai/ |

## Capabilities (IT Management Software)

| Capability | Datto RMM | PagerDuty |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | - |
| Problem management | ✓ | ✓ |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Platform** |  |  |
| Public API | - | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T04:13:52.879Z. "-" = undocumented, not absent.*