vioscaleAI
Comparison

Crisp vs Zoho Desk

No clear leader: Crisp (59.6) and Zoho Desk (58.5) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Crisp full profile →Zoho Desk full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Crisp60
Zoho Desk59
Score
vioscaleAI score
Crisp60 / 100medium · 54%
Zoho Desk59 / 100medium · 70%
Pricing
Free tier
Crisp✗
Zoho Desk✓
Model
Crispcommercial
Zoho Deskfreemium
Price level
Crisphigh
Zoho Desklow
Starting price
Crisp$295
Zoho Desk–
Transparent
Crisp✓
Zoho Desk✗
Integrations
Count
Crisp100
Zoho Desk8
Security
Certifications
Disclosure policy
Crisp–
Zoho Desk✓
Hipaa
Crisp–
Zoho Desk✓
Iso27001
Crisp–
Zoho Desk✓
Soc2
Crisp–
Zoho Desk✓
Trust center
Reliability
Status page
Crisp✓
Zoho Desk✓
Market
Availability
Content
Faq
Crisp5 items
Zoho Desk6 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Zoho Desk✓
Channels
Live chat
Crisp✓
Zoho Desk-
Shared inbox
Crisp✓
Zoho Desk✓
Omnichannel (email+chat+social+voice)
Crisp✓
Zoho Desk✓
Voice / telephony
Crisp✗
Zoho Desk-
Self-service
Self-service knowledge base
Crisp✓
Zoho Desk✓
Automation
SLAs, triggers & routing
Crisp✓
Zoho Desk✓
Automation / macros
Crisp✓
Zoho Desk✓
AI
AI agent / copilot
Crisp✓
Zoho Desk✓
Insight
Reporting & dashboards
Crisp✓
Zoho Desk✓
Deployment
Hosting
CrispCloud only
Zoho DeskCloud only
Enterprise
SSO / SCIM
Crisp✗
Zoho Desk-
Extensibility
Public API
Crisp✓
Zoho Desk✓
Pricing
Free tier
Crisp✓
Zoho Desk✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

Zoho Desk

AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

Zoho Desk

Free tier
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Zoho Desk✓
iOS
Crisp✓
Zoho Desk✗
Android
Crisp✓
Zoho Desk✗
Deployment
Cloud / SaaS
Crisp✓
Zoho Desk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Crisp

14 total
  • Email
  • WhatsApp
  • Messenger
  • Facebook
  • Twitter
  • Instagram
  • Slack
  • Zapier
  • n8n
  • Facebook Messenger
  • WhatsApp Business
  • Viber
  • Line
  • Telegram
Independently observed

Zoho Desk

8 total
  • Google
  • YouTube
  • Zoho CRM
  • Zoho Creator
  • Zoho Books
  • Zoho RPA
  • Zoho Catalyst
  • Zoho Cliq
Independently observed
Still deciding?

Crisp or Zoho Desk: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.