# Crisp vs Zoho Desk

| Attribute | Crisp | Zoho Desk |
|---|---|---|
| **vioscaleAI score** | 59.6 (54% (medium)) | 58.5 (70% (medium)) |
| content.faq | `[{"answer":"A unified inbox platform that consolidates emails, live chat, SMS, and social media messages from multiple channels, featuring AI-powered chatbots, automated workflows, and team collaboration tools for managing customer support at scale. It is indexed under Customer Support.","source":"https://crisp.chat/en/pricing/","question":"What is Crisp?","confidence":0.6},{"answer":"Crisp is a paid product; published pricing starts at $10 per agent per month. It is sold across 3 plans (Starter, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://crisp.chat/en/pricing/","question":"How much does Crisp cost?","confidence":0.6},{"answer":"Crisp supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://crisp.chat/en/pricing/","question":"What platforms does Crisp support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Crisp, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://crisp.chat/en/pricing/","question":"Can Crisp be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Crisp, including Email, WhatsApp, Messenger, Facebook, Twitter, Instagram, Slack and Zapier, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://crisp.chat/en/pricing/","question":"What does Crisp integrate with?","confidence":0.6}]` | `[{"answer":"AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows. It is indexed under Customer Support.","source":"https://www.zoho.com/desk/","question":"What is Zoho Desk?","confidence":0.6},{"answer":"Zoho Desk offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.zoho.com/desk/","question":"Is Zoho Desk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Zoho Desk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.zoho.com/desk/","question":"What platforms does Zoho Desk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Zoho Desk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.zoho.com/desk/","question":"Can Zoho Desk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Zoho Desk, including Google, YouTube, Zoho CRM, Zoho Creator, Zoho Books, Zoho RPA, Zoho Catalyst and Zoho Cliq. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.zoho.com/desk/","question":"What does Zoho Desk integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and HIPAA for Zoho Desk. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zoho Desk not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.zoho.com/jp/compliance.html","question":"What security certifications does Zoho Desk have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration. | AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 100 | 8 |
| integrations.list | `[{"name":"Email"},{"name":"WhatsApp"},{"name":"Messenger"},{"name":"Facebook"},{"name":"Twitter"},{"name":"Instagram"},{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Zapier","native":true,"category":"automation"},{"name":"n8n","native":true,"category":"automation"},{"name":"Facebook Messenger","native":true,"category":"chat","direction":"bidirectional"},{"name":"WhatsApp Business","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Viber","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Line","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Telegram","native":true,"category":"messaging","direction":"bidirectional"}]` | `[{"name":"Google"},{"name":"YouTube"},{"name":"Zoho CRM"},{"name":"Zoho Creator"},{"name":"Zoho Books"},{"name":"Zoho RPA"},{"name":"Zoho Catalyst"},{"name":"Zoho Cliq"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","features":["Shared inbox","Chat SDKs","E-Commerce integrations"],"description":"For solopreneurs and entrepreneurs starting their first shared inbox","contactSales":false},{"free":false,"name":"Team","summary":"$295/mo for 20 agents, $10/mo per additional agent","features":["Omnichannel AI Chatbot","100+ integrations","Custom dashboards","Workflow automation builder"],"minSeats":20,"components":[{"kind":"fixed","amount":295,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":10,"period":"month","currency":"USD"}],"description":"For medium-sized businesses with AI-powered omnichannel customer support","contactSales":false},{"free":false,"name":"Enterprise","features":["Dedicated onboarding","Personalized SLAs","Custom features"],"description":"For large-scale companies with dedicated support and personalized SLAs","contactSales":true}],"summary":"From $295/mo for 20 agents. 14-day free trial. Yearly billing available.","currency":"USD","freeTier":false,"sourceUrl":"https://crisp.chat/en/pricing/","retrievedAt":"2026-09-03T17:53:03.939Z","freeTrialDays":14,"startingPrice":{"amount":295,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"freeTier":true,"sourceUrl":"https://www.zoho.com/desk/","retrievedAt":"2026-08-13T17:04:28.435Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":295,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"ISO/IEC 27001","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27701","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27017","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27018","status":"active","validUntil":"2028-08-21"},{"name":"ISO 9001","status":"active","validUntil":"2029-02-02"},{"name":"ISO/IEC 20000-1","status":"active","validUntil":"2027-07-29"},{"name":"ISO 22301","status":"active","validUntil":"2026-11-20"},{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://www.zoho.com/compliance.html |

## Capabilities (Customer Support)

| Capability | Crisp | Zoho Desk |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✗ | - |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✗ | - |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:16:19.965Z. "-" = undocumented, not absent.*