vioscaleAI
Comparison

Crisp vs Gorgias

No clear leader: Crisp (59.6) and Gorgias (59.4) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Crisp full profile →Gorgias full profile →
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Crisp60
Gorgias59
Score
vioscaleAI score
Crisp60 / 100medium · 54%
Gorgias59 / 100medium · 72%
Pricing
Free tier
Crisp✗
Gorgias✓
Model
Crispcommercial
Gorgiasfreemium
Price level
Crisphigh
Gorgiaslow
Starting price
Crisp$295
Gorgias–
Transparent
Crisp✓
Gorgias✗
Integrations
Count
Crisp100
Gorgias300
Security
Certifications
Crisp–
GorgiasSOC 2 Type II, HIPAA
Disclosure policy
Crisp–
Gorgias✓
Gdpr
Crisp–
Gorgias✓
Hipaa
Crisp–
Gorgias✓
Soc2
Crisp–
Gorgias✓
Trust center
Reliability
Status page
Crisp✓
Gorgias✓
Market
Availability
Content
Faq
Crisp5 items
Gorgias6 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Gorgias✓
Channels
Live chat
Crisp✓
Gorgias✓
Shared inbox
Crisp✓
Gorgias✓
Omnichannel (email+chat+social+voice)
Crisp✓
Gorgias✓
Voice / telephony
Crisp✗
Gorgias✓
Self-service
Self-service knowledge base
Crisp✓
Gorgias✓
Automation
SLAs, triggers & routing
Crisp✓
Gorgias✓
Automation / macros
Crisp✓
Gorgias✓
AI
AI agent / copilot
Crisp✓
Gorgias✓
Insight
Reporting & dashboards
Crisp✓
Gorgias✓
Deployment
Hosting
CrispCloud only
GorgiasCloud only
Enterprise
SSO / SCIM
Crisp✗
Gorgias✓
Extensibility
Public API
Crisp✓
Gorgias✓
Pricing
Free tier
Crisp✓
Gorgias✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

Gorgias

A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

Gorgias

SubscriptionFree tier
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Gorgias✓
iOS
Crisp✓
Gorgias✗
Android
Crisp✓
Gorgias✗
Deployment
Cloud / SaaS
Crisp✓
Gorgias✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (6)
  • Email
  • WhatsApp
  • Messenger
  • Facebook
  • Instagram
  • Zapier

Crisp

14 total - 8 not shared
  • Twitter
  • Slack
  • n8n
  • Facebook Messenger
  • WhatsApp Business
  • Viber
  • Line
  • Telegram
Independently observed

Gorgias

38 total - 32 not shared
  • Shopify
  • Recharge
  • Klaviyo
  • Yotpo
  • Base44
  • ShopMCP
  • Ringly
  • Privy
  • SMS
  • TikTok
  • Shopify Plus
  • Magento
  • WooCommerce
  • BigCommerce
  • TikTok Shop
  • Sendcloud
  • Asyntai
  • Easy Subscriptions
  • Consio
  • Awtomic
  • Eesel
  • Chat Aid
  • Score AI
  • Copilot
  • +8 more
Independently observed
Still deciding?

Crisp or Gorgias: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.