Crisp vs Freshdesk
No clear leader: Freshdesk (63.8) and Crisp (59.6) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Crisp
A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.
Freshdesk
A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Crisp
From $295/mo for 20 agents. 14-day free trial. Yearly billing available.
- Starter-
- Shared inbox
- Chat SDKs
- E-Commerce integrations
- Team$295/mo for 20 agents, $10/mo per additional agent
- Omnichannel AI Chatbot
- 100+ integrations
- Custom dashboards
- Workflow automation builder
- EnterpriseContact sales
- Dedicated onboarding
- Personalized SLAs
- Custom features
Freshdesk
From £15/agent/month billed annually. 14-day free trial.
- Growth£15/agent/month billed annually
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- +1 more
- Pro£39/agent/month billed annually
- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- +1 more
- Enterprise£67/agent/month billed annually
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- +1 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Slack
Crisp
- Messenger
- Zapier
- n8n
- Facebook Messenger
- WhatsApp Business
- Viber
- Line
- Telegram
Freshdesk
- MCP-connected AI tools and apps
- Freshcaller
- Freshservice
Crisp or Freshdesk: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.