vioscale
Comparison

Crisp vs Freshdesk

On the evidence we track, Freshdesk leads this comparison with a composite score of 68/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →Freshdesk full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Crisp53
★Freshdesk68
Score
Vioscale score
Crisp53 / 100medium · 54%
Freshdesk68 / 100low · 41%
Pricing
Free tier
Crisp✓
Freshdesk✓
Model
Crispfreemium
Freshdeskfreemium
Price level
Crisplow
Freshdesklow
Transparent
Crisp✗
Freshdesk✓
Integrations
Count
Crisp12
Freshdesk1
Reliability
Status page
Crisp✓
Freshdesk✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Freshdesk✓
Channels
Live chat
Crisp✓
Freshdesk-
Shared inbox
Crisp✓
Freshdesk-
Omnichannel (email+chat+social+voice)
Crisp✓
Freshdesk-
Voice / telephony
Crisp✗
Freshdesk-
Self-service
Self-service knowledge base
Crisp✓
Freshdesk-
Automation
SLAs, triggers & routing
Crisp✗
Freshdesk-
Automation / macros
Crisp✓
Freshdesk✓
AI
AI agent / copilot
Crisp✓
Freshdesk✓
Insight
Reporting & dashboards
Crisp✓
Freshdesk-
Deployment
Hosting
CrispCloud only
Freshdesk-
Enterprise
SSO / SCIM
Crisp✗
Freshdesk-
Extensibility
Public API
Crisp✗
Freshdesk✓
Pricing
Free tier
Crisp✓
Freshdesk✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

All-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and support CRM. Automates customer inquiries with AI-powered workflows and supports over 600,000 users.

Independently observed

Freshdesk

Leader

Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

SubscriptionFree tier14-day trial

Free tier available. 14-day free trial on all plans.

  • FreeFree
    • Website chat widget
as of verify ↗

Freshdesk

Leader
from £15/moSubscriptionFree tier14-day trial

From £15/agent/month billed annually. 14-day free trial.

  • Growth£15/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Ticketing & shared inbox
    • Customer portal & knowledge base
    • Out-of-the-box analytics & reporting
    • Threads & tasks
    • +1 more
  • Pro£39/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Multilingual helpdesk
    • Custom dashboards & reporting
    • Intelligent routing
    • Multiple SLA policies
    • +1 more
  • Enterprise£67/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Freddy AI Insights
    • Skill-based routing
    • Sandbox
    • Audit logs
    • +1 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Freshdesk✓
iOS
Crisp✓
Freshdesk✗
Android
Crisp✓
Freshdesk✗
Deployment
Cloud / SaaS
Crisp✓
Freshdesk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Crisp

6 total
  • Email
  • WhatsApp
  • Messenger
  • Facebook
  • Twitter
  • Instagram
Independently observed

Freshdesk

Leader
1 total
  • MCP-connected AI tools and apps
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.