vioscaleAI
Comparison

Copper vs SugarCRM

On the evidence we track, Copper leads this comparison with a composite score of 67/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Copper full profile →SugarCRM full profile →
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★Copper67
SugarCRM60
Score
vioscaleAI score
Copper67 / 100medium · 54%
SugarCRM60 / 100medium · 72%
Pricing
Free tier
Copper✓
SugarCRM✗
Model
Copperfreemium
SugarCRMcommercial
Price level
Coppermid
SugarCRMmid
Starting price
Copper$29
SugarCRM–
Transparent
Copper✓
SugarCRM✓
Integrations
Count
Copper28
SugarCRM180
Security
Disclosure policy
Copper✓
SugarCRM–
Gdpr
Copper✓
SugarCRM–
Soc2
Copper–
SugarCRM✓
Trust center
Reliability
Status page
Copper✓
SugarCRM✓
Market
Availability
Content
Faq
Copper8 items
SugarCRM6 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Copper✓
SugarCRM✓
Deal / pipeline management
Copper✓
SugarCRM✓
Lead scoring
Copper✓
SugarCRM✓
Communication
Email sync & tracking
Copper✓
SugarCRM-
Automation
Marketing automation
Copper✓
SugarCRM-
Workflow automation
Copper✓
SugarCRM✓
Insight
Reporting & dashboards
Copper✓
SugarCRM✓
Sales forecasting
Copper✓
SugarCRM✓
Access
Native mobile app
Copper✓
SugarCRM-
Extensibility
Public API
Copper✓
SugarCRM-
Custom fields & objects
Copper✓
SugarCRM✓

What each one is

The product in its own terms, so the numbers below have context.

Copper

Leader

A customer relationship management system designed for service and sales businesses. It embeds CRM capabilities into Gmail, Google Calendar, and other workplace tools, allowing teams to manage leads, track pipeline opportunities, automate workflows, and maintain customer interactions within their existing workflow.

Independently observed

SugarCRM

A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Copper

Leader
from $29/seat/moSubscriptionFree tier14-day trial

From $29/user/mo. Free 14-day trial.

  • Basic$29/user/mo
    • Task automation
    • Pipelines
    • Project Management
    • Contact enrichment
  • Professional$69/user/mo
    • Workflow automation
    • Bulk email
    • Everything in Basic
  • Business$134/user/mo
    • Email series
    • Custom reports
    • Multi-currency
    • Everything in Professional
as of verify ↗

SugarCRM

from $59/moSubscription

From $59/user/month billed annually. 15 user minimum.

  • Standard$59/user/month billed annually, 15 user minimum
    • Accounts & contact management
    • Lead & opportunity management
    • Quote management
    • Activity management
    • Pipeline management
    • +5 more
  • Advanced$85/user/month billed annually, 15 user minimum
    • All Standard features
    • Case management
    • Bug tracking
    • Sugar Intelligence
    • sales-i
    • +2 more
  • Premier$135/user/month billed annually, 15 user minimum
    • All Advanced features
    • Geo mapping
    • Discover
    • 2x file managed storage
    • 2x data managed storage
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Copper✓
SugarCRM✓
iOS
Copper✓
SugarCRM✗
Android
Copper✓
SugarCRM✗
Deployment
Cloud / SaaS
Copper✓
SugarCRM✓
On-premise
Copper✗
SugarCRM✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • DocuSign
  • Dropbox

Copper

Leader
51 total - 49 not shared
  • Gmail
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Sheets
  • Looker Studio
  • LinkedIn
  • Slack
  • MailChimp
  • QuickBooks
  • PandaDocs
  • Zoom
  • JustCall
  • RingCentral
  • Zendesk
  • Zapier
  • Typeform
  • Trello
  • Shopify
  • Squarespace
  • Notion
  • Jira
  • Chargebee
  • Gong
  • +25 more
Independently observed

SugarCRM

10 total - 8 not shared
  • Microsoft Office
  • SharePoint
  • ZoomInfo
  • Epicor
  • NetSuite
  • Sage
  • SYSPRO
  • LinkedIn Sales Navigator
Independently observed
Still deciding?

Copper or SugarCRM: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.