# Copper vs SugarCRM

**Leader by vioscaleAI score:** Copper

| Attribute | Copper | SugarCRM |
|---|---|---|
| **vioscaleAI score** | 67 (54% (medium)) | 60.1 (72% (medium)) |
| content.faq | `[{"answer":"Copper is a CRM platform built specifically for service businesses. It helps you centralize customer contacts, manage sales opportunities, track projects, and maintain detailed relationship histories in a single system.","source":"https://www.copper.com","question":"What type of business is Copper designed for?","confidence":0.9},{"answer":"Copper is deeply integrated with Gmail and Google Workspace, letting you manage customer communication and scheduling without leaving your existing tools. It also connects with Google Calendar and LinkedIn for expanded functionality.","source":"https://www.copper.com","question":"How well does Copper integrate with Gmail and Google Workspace?","confidence":0.95},{"answer":"Beyond Google tools, Copper integrates with QuickBooks for accounting, PandaDoc and DocuSign for document workflows, and LinkedIn for professional networking. This covers seven key integrations designed to reduce tool-switching.","source":"https://www.copper.com","question":"What other business tools does Copper connect to?","confidence":0.95},{"answer":"Yes, Copper includes a mobile application so you can access customer records, manage deals, and stay on top of customer relationships from your phone or tablet.","source":"https://www.copper.com","question":"Does Copper have a mobile app?","confidence":0.95},{"answer":"Copper provides contact and company management, sales pipeline management, email integration, marketing and workflow automation, forecasting, reporting dashboards, mobile access, and API connectivity for custom integrations.","source":"https://www.copper.com","question":"What core features does Copper offer?","confidence":0.9},{"answer":"Copper is a cloud-based web application accessible through your browser. There is no software to install or servers to maintain—you simply log in from any device.","source":"https://www.copper.com","question":"How is Copper deployed and accessed?","confidence":0.95},{"answer":"Yes, Copper provides API access that allows you to build custom integrations and automate workflows with applications not covered by its pre-built connectors.","source":"https://www.copper.com","question":"Can I integrate Copper with tools outside the standard integrations?","confidence":0.9},{"answer":"Copper operates on a commercial cloud subscription model. For current pricing details and available plan options, contact Copper directly or visit their website.","source":"https://www.copper.com","question":"What pricing model does Copper use?","confidence":0.75}]` | `[{"answer":"A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed. It is indexed under CRM Software.","source":"https://www.sugarcrm.com","question":"What is SugarCRM?","confidence":0.6},{"answer":"SugarCRM is a paid product; published pricing starts at $59 per user per month. It is sold across 3 plans (Standard, Advanced and Premier). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.sugarcrm.com","question":"How much does SugarCRM cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SugarCRM. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.sugarcrm.com","question":"What platforms does SugarCRM support?","confidence":0.6},{"answer":"Yes. SugarCRM can be deployed cloud / SaaS and on-premise, so it does not have to run on the vendor's infrastructure.","source":"https://www.sugarcrm.com","question":"Can SugarCRM be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for SugarCRM, including Dropbox, DocuSign, Microsoft Office, SharePoint, ZoomInfo, Epicor, NetSuite and Sage, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.sugarcrm.com","question":"What does SugarCRM integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 for SugarCRM. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SugarCRM not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.sugarcrm.com","question":"What security certifications does SugarCRM have?","confidence":0.48}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"on_prem":true}` |
| description.long | A customer relationship management system designed for service and sales businesses. It embeds CRM capabilities into Gmail, Google Calendar, and other workplace tools, allowing teams to manage leads, track pipeline opportunities, automate workflows, and maintain customer interactions within their existing workflow. | A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed. |
| features.capabilities | `{"api_access":true,"mobile_app":true,"forecasting":true,"lead_scoring":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` | `{"forecasting":true,"lead_scoring":true,"custom_fields":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"reporting_dashboards":true}` |
| integrations.count | 28 | 180 |
| integrations.list | `[{"name":"Gmail"},{"name":"Google Calendar"},{"name":"Google Contacts"},{"name":"Google Drive"},{"name":"Google Sheets"},{"name":"Looker Studio"},{"name":"LinkedIn"},{"name":"Slack"},{"name":"MailChimp"},{"name":"QuickBooks"},{"name":"DocuSign"},{"name":"PandaDocs"},{"name":"Zoom"},{"name":"JustCall"},{"name":"RingCentral"},{"name":"Zendesk"},{"name":"Zapier"},{"name":"Typeform"},{"name":"Dropbox"},{"name":"Trello"},{"name":"Shopify"},{"name":"Squarespace"},{"name":"Notion"},{"name":"Jira"},{"name":"Chargebee"},{"name":"Gong"},{"name":"CallHippo"},{"name":"Flodesk"},{"name":"Surfe"},{"name":"Respond.io"},{"name":"Dotloop"},{"name":"LendingPad"},{"name":"Contacts+"},{"name":"Quo"},{"name":"VirtualPBX"},{"name":"Outfunnel"},{"name":"ActiveCampaign"},{"name":"Stripe"},{"name":"Twilio"},{"name":"Facebook Messenger"},{"name":"ApiX-Drive","native":true,"category":"integration_platform","direction":"bidirectional"},{"name":"Okta","native":false,"category":"authentication"},{"name":"Xero","native":false,"category":"accounting"},{"name":"Asana","native":false,"category":"project_management"},{"name":"Airtable","native":false,"category":"database"},{"name":"Coda","native":false,"category":"document_collaboration"},{"name":"Apollo","native":false,"category":"sales_prospecting"},{"name":"Hunter.io","native":false,"category":"email_finder"},{"name":"Mixmax","native":false,"category":"email"},{"name":"YAMM","native":false,"category":"email_marketing"},{"name":"Workato","native":false,"category":"workflow_automation"}]` | `[{"name":"Dropbox"},{"name":"DocuSign"},{"name":"Microsoft Office"},{"name":"SharePoint"},{"name":"ZoomInfo"},{"name":"Epicor"},{"name":"NetSuite"},{"name":"Sage"},{"name":"SYSPRO"},{"name":"LinkedIn Sales Navigator"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$29/user/mo","features":["Task automation","Pipelines","Project Management","Contact enrichment"],"components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"contacts":"2,500"}},{"free":false,"name":"Professional","summary":"$69/user/mo","features":["Workflow automation","Bulk email","Everything in Basic"],"components":[{"kind":"per_unit","unit":"seat","amount":69,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"contacts":"15,000"}},{"free":false,"name":"Business","summary":"$134/user/mo","features":["Email series","Custom reports","Multi-currency","Everything in Professional"],"components":[{"kind":"per_unit","unit":"seat","amount":134,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"contacts":"Unlimited"}}],"summary":"From $29/user/mo. Free 14-day trial.","currency":"USD","freeTier":true,"sourceUrl":"https://www.copper.com/pricing","retrievedAt":"2026-09-22T14:38:23.260Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$59/user/month billed annually, 15 user minimum","features":["Accounts & contact management","Lead & opportunity management","Quote management","Activity management","Pipeline management","Business process management","Reporting & analytics","Mobility","Mail & calendar integration","Basic support"],"minSeats":15,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":59,"period":"month","currency":"USD"}],"description":"Foundational CRM with guided sales processes and opportunity tracking","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/user/month billed annually, 15 user minimum","features":["All Standard features","Case management","Bug tracking","Sugar Intelligence","sales-i","Smart Guides","Standard support"],"minSeats":15,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"Standard plus case management, AI insights, and workflow customization","contactSales":false},{"free":false,"name":"Premier","summary":"$135/user/month billed annually, 15 user minimum","features":["All Advanced features","Geo mapping","Discover","2x file managed storage","2x data managed storage","LinkedIn connector","Enhanced support"],"minSeats":15,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":135,"period":"month","currency":"USD"}],"description":"Advanced plus geo mapping, enhanced forecasting, and premium support","contactSales":false}],"summary":"From $59/user/month billed annually. 15 user minimum.","currency":"USD","freeTier":false,"sourceUrl":"https://www.sugarcrm.com","retrievedAt":"2026-08-05T12:44:41.328Z","startingPrice":{"amount":59,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.soc2 | - | yes |
| security.trust_center | https://www.copper.com/resources/gdpr-compliance-and-the-new-eu-us-data-privacy-framework-a-quick-guide | - |

## Capabilities (CRM Software)

| Capability | Copper | SugarCRM |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | ✓ | ✓ |
| **Communication** |  |  |
| Email sync & tracking | ✓ | - |
| **Automation** |  |  |
| Marketing automation | ✓ | - |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | ✓ | ✓ |
| **Access** |  |  |
| Native mobile app | ✓ | - |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| Custom fields & objects | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T21:36:10.773Z. "-" = undocumented, not absent.*