# Cognigy vs Fin by Intercom

**Leader by vioscaleAI score:** Fin by Intercom

| Attribute | Cognigy | Fin by Intercom |
|---|---|---|
| **vioscaleAI score** | 48 (20% (low)) | 65.5 (74% (medium)) |
| content.faq | `[{"answer":"Enterprise platform for deploying conversational AI agents to automate customer service interactions at scale across voice, chat, and messaging channels. It is indexed under Chatbots Support.","source":"https://www.cognigy.com","question":"What is Cognigy?","confidence":0.6},{"answer":"Cognigy supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.cognigy.com","question":"What platforms does Cognigy support?","confidence":0.6},{"answer":"Yes. Cognigy can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.cognigy.com","question":"Can Cognigy be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Cognigy, including WhatsApp, Facebook, iMessage, SMS, Azure, AWS, WebRTC and Salesforce, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.cognigy.com","question":"What does Cognigy integrate with?","confidence":0.6},{"answer":"Cognigy is available worldwide. The vendor is headquartered in Germany.","source":"https://www.cognigy.com","question":"Where is Cognigy available?","confidence":0.75}]` | `[{"answer":"A customer service platform that merges AI-powered issue resolution with human agent tools, managing conversations across email, chat, phone, messaging, and social channels through a shared workspace where AI and agents collaborate and learn from each other. It is indexed under Chatbots Support.","source":"https://www.intercom.com/pricing","question":"What is Fin by Intercom?","confidence":0.6},{"answer":"Fin by Intercom offers a free tier, so you can start without paying. Paid plans start at $29 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.intercom.com/pricing","question":"Is Fin by Intercom free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Fin by Intercom. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.intercom.com/pricing","question":"What platforms does Fin by Intercom support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Fin by Intercom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.intercom.com/pricing","question":"Can Fin by Intercom be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Fin by Intercom, including Intercom Helpdesk, Salesforce Service Cloud, HubSpot Service Hub, Freshdesk, Freshchat, Slack, Jira and Discord, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.intercom.com/pricing","question":"What does Fin by Intercom integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Fin by Intercom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Fin by Intercom not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.intercom.com/security","question":"What security certifications does Fin by Intercom have?","confidence":0.6},{"answer":"Fin by Intercom is available worldwide. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in Ireland.","source":"https://www.intercom.com/pricing","question":"Where is Fin by Intercom available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A contact center automation platform enabling organizations to deploy conversational AI agents capable of managing customer interactions across multiple communication channels, including voice calls, SMS, WhatsApp, and web chat, with support for secure payment transactions and seamless handoff to human agents. | Unified helpdesk platform integrating human support agents with Fin, an AI agent that independently resolves customer inquiries across multiple channels. Includes ticket management, knowledge base, live chat, automation workflows, and analytics with extensive third-party integrations. |
| features.capabilities | `{"generative_ai_llm_answers":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"seamless_human_agent_escalation_handoff":true,"zendesk_salesforce_help_desk_integration":true}` | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"tiered_subscription","deployment_model":"native_helpdesk_platform_feature","generative_ai_llm_answers":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"seamless_human_agent_escalation_handoff":true,"zendesk_salesforce_help_desk_integration":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"hallucination_guardrails_and_grounding_controls":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 100 | 450 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook"},{"name":"iMessage"},{"name":"SMS"},{"name":"Azure"},{"name":"AWS"},{"name":"WebRTC"},{"name":"Salesforce","category":"crm"},{"name":"Zendesk","category":"helpdesk"},{"name":"Azure Speech Services"},{"name":"AWS Speech Services"},{"name":"Google Speech Services"},{"name":"Genesys Cloud CX","native":true,"category":"contact_center","direction":"bidirectional"}]` | `[{"name":"Intercom Helpdesk"},{"name":"Salesforce Service Cloud"},{"name":"HubSpot Service Hub"},{"name":"Freshdesk"},{"name":"Freshchat"},{"name":"Slack"},{"name":"Jira"},{"name":"Discord"},{"name":"Salesforce"},{"name":"Stripe"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Github","native":true,"category":"development"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Linear","native":true,"category":"project_management","direction":"inbound"},{"name":"Asana","native":true,"category":"project_management","direction":"inbound"},{"name":"Zendesk","native":false,"category":"helpdesk","direction":"inbound"},{"name":"Guru","native":true,"category":"knowledge_management","direction":"inbound"},{"name":"Confluence","native":false,"category":"knowledge_management","direction":"inbound"},{"name":"Notion","native":false,"category":"knowledge_management","direction":"inbound"},{"name":"Glean","native":true,"category":"ai_search","direction":"inbound"},{"name":"Sentry","native":true,"category":"error_tracking","direction":"inbound"},{"name":"Slite","native":true,"category":"knowledge_management","direction":"inbound"},{"name":"Attio","native":true,"category":"crm","direction":"inbound"},{"name":"Fullview","native":true,"category":"session_replay","direction":"inbound"},{"name":"Pendo","native":true,"category":"product_analytics","direction":"inbound"},{"name":"Fullstory","native":true,"category":"analytics","direction":"inbound"},{"name":"PostHog","native":false,"category":"analytics","direction":"inbound"},{"name":"Email","native":true,"category":"communications","direction":"bidirectional"},{"name":"SMS","native":true,"category":"communications","direction":"bidirectional"},{"name":"WhatsApp","native":true,"category":"communications","direction":"bidirectional"},{"name":"Phone","native":true,"category":"communications","direction":"bidirectional"},{"name":"Social Media","native":true,"category":"communications","direction":"inbound"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"hybrid","plans":[{"free":false,"name":"Essential","summary":"Price not disclosed in provided materials","features":["Fin AI Agent","Shared inbox","Ticketing system","Public help center","Automation tools"],"description":"Customer support for individuals, startups, and small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual Help Center","20 free Lite seats"],"components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"Multiple inboxes and advanced automation for growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20"}},{"free":false,"name":"Expert","summary":"$132/seat/month","features":["SSO & identity management","HIPAA support","Service level agreements (SLAs)","Multibrand Messenger/Help Center","50 free Lite seats"],"components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"Enterprise security and compliance features for large teams","contactSales":false,"includedLimits":{"lite_seats":"50"}}],"addOns":[{"name":"Fin AI Agent","components":[{"per":{"qty":1,"unit":"outcome"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Copilot (AI Assistant per agent)","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD","commitment":"annual"},{"kind":"per_unit","unit":"agent","amount":35,"period":"month","currency":"USD"}]},{"name":"Pro (Advanced AI + Operator)","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"SMS"},{"name":"WhatsApp"},{"name":"Email Campaigns"},{"name":"Phone Support"}],"summary":"From $85/seat/month for base plans. Fin at $0.99 per resolved outcome. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.intercom.com/pricing","retrievedAt":"2026-10-02T16:22:48.667Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":85,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | commercial |
| pricing.price_level | - | high |
| pricing.starting_price | - | `{"amount":85,"currency":"USD"}` |
| pricing.transparent | - | yes |
| reliability.sla_pct | - | 99.8 |
| security.certifications | `[{"name":"PCI DSS v4.0.1","level":"4.0.1","status":"active","evidenceUrl":"https://www.cognigy.com/product-updates/pci-dss-compliance"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"AIUC-1","status":"active"},{"name":"ISO 27701","status":"active"}]` |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | yes | - |
| security.soc2 | - | yes |
| security.trust_center | https://www.cognigy.com/product-updates/pci-dss-compliance | https://www.intercom.com/security |

## Capabilities (Chatbots Support)

| Capability | Cognigy | Fin by Intercom |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rigid decision tree flow builder | - | - |
| Generative AI LLM answers | ✓ | ✓ |
| Hallucination guardrails and grounding controls | - | ✓ |
| Knowledge base scraping ingestion | - | ✓ |
| Seamless human agent escalation handoff | ✓ | ✓ |
| Transactional API actions in chat | ✓ | ✓ |
| Omnichannel whatsapp SMS deployment | ✓ | ✓ |
| Multilingual real time translation | ✓ | ✓ |
| Zendesk salesforce help desk integration | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✓ |
| Pricing model | - | Tiered subscription |

*Source: vioscaleAI. Generated 2026-10-16T17:47:53.464Z. "-" = undocumented, not absent.*