vioscaleAI
Comparison

Chatwoot vs Twenty

On the evidence we track, Chatwoot leads this comparison with a composite score of 66/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Chatwoot full profile →Twenty full profile →
Machine formatsMarkdownJSONGraphQLAll open, no key required.
★Chatwoot66
Twenty59
Score
vioscaleAI score
Chatwoot66 / 100medium · 74%
Twenty59 / 100high · 77%
Pricing
Free tier
Chatwoot✓
Twenty✗
Model
Chatwootfreemium
Twentycommercial
Price level
Chatwootmid
Twentylow
Starting price
Chatwoot$49
Twenty$9
Transparent
Chatwoot✓
Twenty✓
Integrations
Count
Chatwoot12
Twenty6
Security
Certifications
ChatwootSOC 2 Type II
Twenty–
Disclosure policy
Chatwoot✓
Twenty✓
Gdpr
Chatwoot✓
Twenty✓
Soc2
Chatwoot✓
Twenty✓
Trust center
Vulnerabilities
Reliability
Status page
Chatwoot✓
Twenty✓
Adoption
Dependent repos
Chatwoot–
Twenty0
Github stars
Chatwoot–
Twenty56,388
Activity
Commits last 30d
Chatwoot–
Twenty100
Release
Cadence days
Chatwoot–
Twenty1
History
Chatwoot–
Twenty20 items
Language
Primary
Chatwoot–
TwentyTypeScript
Market
Availability
Content
Faq
Chatwoot7 items
Twenty6 items

Features

The capabilities each product documents. These tools do not share a category taxonomy, so this aligns what each vendor states rather than a normalised feature set.

Declared feature comparison
FeatureChatwootTwenty
Ai agent✓-
Api access✓✓
Automation macros✓-
Contact management-✓
Custom fields-✓
Email integration-✓
Forecasting-✗
Free tier✓-
Hostingboth-
Knowledge base✓-
Lead scoring-✗
Live chat✓-
Marketing automation-✓
Mobile app-✗
Omnichannel✓-
Pipeline management-✓
Reporting dashboards✓✓
Shared inbox✓-
Sla routing✓-
Sso scim✓-
Ticketing✓-
Voice telephony✓-
Workflow automation-✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

Leader

A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox.

Independently observed

Twenty

A developer-focused, open-source customer relationship management system that functions as an alternative to enterprise CRM platforms, emphasizing code-driven customization and native artificial intelligence capabilities.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

Leader
from $49/moHybridFree tier15-day trial

Free tier for 2 agents. On-premise support plans from $49/month; cloud SaaS pricing available.

  • FreeFree
    • All messaging channels
    • Live chat
    • Email
    • Basic automation
  • On-Premise Support - Starter$49/month
  • On-Premise Support - Custom$299/month
  • On-Premise Support - AdvancedContact sales
  • On-Premise Support - EnterpriseContact sales
as of verify ↗

Twenty

from $9/seat/moSubscription30-day trial

From $9/user/mo (annual billing); 30-day free trial

  • Cloud Pro$9/user/mo billed annually
  • Organization$19/user/mo billed annually
    • SSO SAML/OIDC
    • Row-level permissions
  • EnterpriseContact sales
    • Everything in Organization
    • Single-tenant isolation
    • IP allowlisting
    • SCIM provisioning
    • Dedicated support with SLA
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Chatwoot✓
Twenty✓
CLI
Chatwoot✗
Twenty✓
Deployment
Cloud / SaaS
Chatwoot✗
Twenty✓
Self-hosted
Chatwoot✓
Twenty✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Slack

Chatwoot

Leader
23 total - 22 not shared
  • Webhooks
  • Dialogflow
  • Rasa
  • Twilio
  • WhatsApp Business
  • Facebook Messenger
  • Instagram
  • TikTok
  • Telegram
  • LINE
  • X/Twitter
  • Email (IMAP/SMTP)
  • WhatsApp
  • SMS
  • Email
  • Twitter
  • Shopify
  • Linear
  • Google Translate
  • Cloudflare RealtimeKit
  • REST API
  • Facebook
Independently observed

Twenty

6 total - 5 not shared
  • Cal.com
  • Fireflies
  • Recall.ai
  • Gladia
  • Microsoft Graph
Independently observed
Still deciding?

Chatwoot or Twenty: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.