Chatwoot vs Klaviyo
On the evidence we track, Chatwoot leads this comparison with a composite score of 66/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Features
The capabilities each product documents. These tools do not share a category taxonomy, so this aligns what each vendor states rather than a normalised feature set.
| Feature | Chatwoot | Klaviyo |
|---|---|---|
| Ab testing | - | ✓ |
| Ai agent | ✓ | - |
| Ai features | - | ✓ |
| Api access | ✓ | - |
| Automation macros | ✓ | - |
| Built in cdp | - | ✓ |
| Free tier | ✓ | ✓ |
| Hosting | both | - |
| Knowledge base | ✓ | - |
| Lifecycle focus | - | b2c |
| Live chat | ✓ | - |
| Multichannel | - | ✓ |
| Omnichannel | ✓ | - |
| Onsite personalisation | - | ✓ |
| Reporting dashboards | ✓ | - |
| Self hostable | - | ✗ |
| Shared inbox | ✓ | - |
| Sla routing | ✓ | - |
| Sso scim | ✓ | - |
| Ticketing | ✓ | - |
| Transparent pricing | - | ✗ |
| Visual journey builder | - | ✓ |
| Voice telephony | ✓ | - |
What each one is
The product in its own terms, so the numbers below have context.
Chatwoot
LeaderA self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox.
Klaviyo
Klaviyo provides email marketing and customer flow automation capabilities enhanced with AI tools like Composer, helping businesses turn customer data into targeted marketing campaigns.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Chatwoot
LeaderFree tier for 2 agents. On-premise support plans from $49/month; cloud SaaS pricing available.
- FreeFree
- All messaging channels
- Live chat
- Basic automation
- On-Premise Support - Starter$49/month
- On-Premise Support - Custom$299/month
- On-Premise Support - AdvancedContact sales
- On-Premise Support - EnterpriseContact sales
Klaviyo
Free plan available. Paid tiers with promotional pricing available.
- FreeFree
- Up to 250 profiles
- 500 emails/month
- $5 of mobile messages/month
- 10,000 Composer credits
- Built-in reporting
- +3 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Shopify
Chatwoot
Leader- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- TikTok
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
- SMS
- Linear
- Google Translate
- Cloudflare RealtimeKit
- REST API
Klaviyo
- Figma
- Claude
- ChatGPT
Chatwoot or Klaviyo: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.