# Chatwoot vs Intercom

**Leader by vioscaleAI score:** Intercom

| Attribute | Chatwoot | Intercom |
|---|---|---|
| **vioscaleAI score** | 66.4 (74% (medium)) | 74.1 (72% (medium)) |
| content.faq | `[{"answer":"A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. It is indexed under Customer Support.","source":"https://www.chatwoot.com","question":"What is Chatwoot?","confidence":0.6},{"answer":"Chatwoot offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Is Chatwoot free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chatwoot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.chatwoot.com","question":"What platforms does Chatwoot support?","confidence":0.6},{"answer":"Yes. Chatwoot can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.chatwoot.com","question":"Can Chatwoot be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Chatwoot, including Slack, Webhooks, Dialogflow, Rasa, Twilio, WhatsApp Business, Facebook Messenger and Instagram, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.chatwoot.com","question":"What does Chatwoot integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Chatwoot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chatwoot not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.chatwoot.com/de/security","question":"What security certifications does Chatwoot have?","confidence":0.7},{"answer":"Chatwoot is available worldwide. Its primary market is the United States.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Where is Chatwoot available?","confidence":0.75}]` | `[{"answer":"An omnichannel customer service platform where support teams and AI agents (Fin and Copilot) collaborate through a shared inbox, handling customer conversations with built-in ticketing, workflow automation, and real-time analytics. It is indexed under Customer Support.","source":"https://www.intercom.com","question":"What is Intercom?","confidence":0.6},{"answer":"Intercom is a paid product; published pricing starts at $29 per user per month. It is sold across 3 plans (Essential, Advanced and Expert). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.intercom.com/pricing","question":"How much does Intercom cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Intercom. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.intercom.com/pricing","question":"What platforms does Intercom support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Intercom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.intercom.com/pricing","question":"Can Intercom be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Intercom, including Freshdesk, Freshchat, Salesforce Service Cloud, HubSpot Service Hub, Slack, Jira, Shopify and GitHub, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.intercom.com","question":"What does Intercom integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Intercom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Intercom not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.intercom.com/security","question":"What security certifications does Intercom have?","confidence":0.6},{"answer":"Intercom is available worldwide. Its primary markets are Ireland, the United States, the United Kingdom, Australia and Germany. The vendor is headquartered in Ireland.","source":"https://www.intercom.com/pricing","question":"Where is Intercom available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster. | A unified customer service platform integrating AI agents and human support teams with omnichannel communication. Provides shared inboxing, AI-assisted ticketing, live chat, email, phone, SMS, and social messaging, all accessible from a single workspace. |
| features.capabilities | `{"hosting":"both","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 18 | 450 |
| integrations.list | `[{"name":"Slack"},{"name":"Webhooks"},{"name":"Dialogflow"},{"name":"Rasa"},{"name":"Twilio"},{"name":"WhatsApp Business"},{"name":"Facebook Messenger"},{"name":"Instagram"},{"name":"TikTok"},{"name":"Telegram"},{"name":"LINE"},{"name":"X/Twitter"},{"name":"Email (IMAP/SMTP)"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"inbound"},{"name":"SMS","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Email","native":true,"category":"email","direction":"bidirectional"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Linear","native":true,"category":"crm","direction":"outbound"},{"name":"Google Translate","native":true},{"name":"Cloudflare RealtimeKit","native":true,"category":"communication"},{"name":"REST API","native":true,"direction":"bidirectional"},{"name":"Facebook","category":"social","direction":"bidirectional"},{"name":"X (Twitter)","native":true,"category":"chat","direction":"bidirectional"},{"name":"Voice","native":true,"category":"communication","direction":"bidirectional"},{"name":"Google NLP","native":false,"category":"ai"}]` | `[{"name":"Freshdesk"},{"name":"Freshchat"},{"name":"Salesforce Service Cloud"},{"name":"HubSpot Service Hub"},{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"bidirectional"},{"name":"GitHub","native":true,"category":"development","direction":"bidirectional"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"bidirectional"},{"name":"SMS","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Phone","native":true,"category":"voice","direction":"bidirectional"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Stripe","native":true,"category":"payments","direction":"inbound"},{"name":"Linear","native":true,"category":"project_management","direction":"inbound"},{"name":"Asana","native":true,"category":"project_management","direction":"inbound"},{"name":"Guru","native":true,"category":"knowledge_base","direction":"inbound"},{"name":"Glean","native":true,"category":"search","direction":"bidirectional"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"PostHog","native":true,"category":"analytics","direction":"inbound"},{"name":"Pendo","native":true,"category":"analytics","direction":"inbound"},{"name":"Fullstory","native":true,"category":"analytics","direction":"inbound"},{"name":"Attio","native":true,"category":"crm","direction":"bidirectional"},{"name":"Fullview","native":true,"direction":"inbound"},{"name":"Statuspage","native":true,"direction":"inbound"},{"name":"Zendesk","native":false,"category":"helpdesk","direction":"inbound"},{"name":"Confluence","native":false,"category":"knowledge_base","direction":"inbound"},{"name":"Notion","native":false,"category":"knowledge_base","direction":"inbound"},{"name":"ChatGPT","native":false,"category":"ai","direction":"bidirectional"},{"name":"Claude","native":false,"category":"ai","direction":"bidirectional"},{"name":"Zapier","native":false,"category":"automation","direction":"bidirectional"},{"name":"Email","native":true,"category":"email","direction":"bidirectional"},{"name":"REST API","native":true,"direction":"bidirectional"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Hacker","summary":"Free, up to 2 agents, 500 conversations/month","features":["Live chat","Voice","Email","WhatsApp","Facebook Messenger","Instagram","TikTok","Telegram","LINE","SMS"],"minSeats":2,"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"500/month","data_retention":"30 days"}},{"free":false,"name":"Startups","summary":"$19/agent/month","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Webhooks","API access"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"captain_ai_credits":"300/month"}},{"free":false,"name":"Business","summary":"$39/agent/month, 2-year data retention","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Custom branding","Webhooks","API access"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"USD"}],"description":"Most popular","contactSales":false,"includedLimits":{"data_retention":"2 years","captain_ai_credits":"500/month"}},{"free":false,"name":"Enterprise","summary":"$99/agent/month, 3-year data retention","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Custom branding","Webhooks","API access","Dedicated support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":99,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"data_retention":"3 years","captain_ai_credits":"800/month"}}],"addOns":[{"name":"Captain AI Credits","components":[{"per":{"qty":1,"unit":"credit"},"kind":"metered","amount":0.02,"currency":"USD"}]}],"summary":"From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.chatwoot.com/pricing","retrievedAt":"2026-10-05T12:40:38.939Z","freeTrialDays":15,"startingPrice":{"unit":"agent","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Essential","summary":"Per seat/month (price not specified in text)","features":["Fin for service, sales & ecommerce","Messenger","Shared inbox and ticketing system","Pre-built reports","Public help center"],"commitment":"monthly","description":"AI-powered support for individuals, startups, and small businesses with Fin AI Agent included","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month","features":["All Essential features","Multiple team inboxes","Workflows automation builder","Round robin assignment","Private and multilingual Help Center","20 free Lite seats"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"Automation tools and AI features for growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20"}},{"free":false,"name":"Expert","summary":"$132/seat/month","features":["All Advanced features","SSO & identity management","HIPAA support","Service level agreements (SLAs)","Multibrand Messenger / Help Center","50 free Lite seats"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"Collaboration, security, and multibrand features for large support teams","contactSales":false,"includedLimits":{"lite_seats":"50"}}],"addOns":[{"name":"Copilot","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Pro","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"Fin Outcomes","components":[{"per":{"qty":1,"unit":"outcome"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Messenger","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]}],"summary":"From $85/seat/month. 14-day free trial. Fin priced per outcome (minimum 50/month).","currency":"USD","freeTier":true,"sourceUrl":"https://www.intercom.com/pricing","retrievedAt":"2026-10-05T11:05:16.392Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":85,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | high |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | `{"amount":85,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","evidenceUrl":"https://www.chatwoot.com/blog/soc-2-type-ii-compliance"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.chatwoot.com/security | https://www.intercom.com/legal/privacy |

## Capabilities (Customer Support)

| Capability | Chatwoot | Intercom |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T18:58:35.626Z. "-" = undocumented, not absent.*