Chatwoot vs Gorgias
On the evidence we track, Chatwoot leads this comparison with a composite score of 66/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Chatwoot
LeaderAll-in-one omnichannel customer support platform with AI assistant, ticketing, shared inbox, knowledge base, and automation. Available as cloud-hosted SaaS or self-hosted open source.
Gorgias
An ecommerce helpdesk and AI agent platform designed to automate customer support and convert conversations into revenue.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Chatwoot
LeaderFree plan for 2 agents. Per-agent pricing for paid tiers.
- FreeFree
- Live chat
- All messaging channels
- Basic automation
Gorgias
Subscription model scaling from 50–5,000 tickets/month. AI Agent included on every plan, charged per resolution. Voice and SMS available as usage-based add-ons.
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- TikTok
Chatwoot
Leader- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
Gorgias
- Shopify
- Recharge
- Klaviyo
- Yotpo
- Base44
- ShopMCP
- Ringly
- Privy
- SMS
- Messenger
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.