Chatwoot vs Gorgias
On the evidence we track, Chatwoot leads this comparison with a composite score of 66/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Chatwoot
LeaderConsolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster.
Gorgias
A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Chatwoot
LeaderFrom free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.
- HackerFree
- Live chat
- Voice
- Facebook Messenger
- +5 more
- Startups$19/agent/month
- All channels
- Captain AI
- Automation rules
- Teams
- SSO/SAML
- +5 more
- Business$39/agent/month, 2-year data retention
- All channels
- Captain AI
- Automation rules
- Teams
- SSO/SAML
- +6 more
- EnterpriseContact sales
- All channels
- Captain AI
- Automation rules
- Teams
- SSO/SAML
- +7 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- TikTok
- SMS
- Shopify
Chatwoot
Leader- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
- Linear
- Google Translate
- Cloudflare RealtimeKit
- REST API
- X (Twitter)
- Voice
- Google NLP
Gorgias
- Recharge
- Klaviyo
- Yotpo
- Base44
- ShopMCP
- Ringly
- Privy
- Messenger
- Shopify Plus
- Magento
- WooCommerce
- BigCommerce
- TikTok Shop
- Sendcloud
- Zapier
- Asyntai
- Easy Subscriptions
- Consio
- Awtomic
- Eesel
- Chat Aid
- Score AI
- Copilot
- Aide
- +7 more
Chatwoot or Gorgias: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.