vioscale
Comparison

Chatwoot vs Freshdesk

No clear leader: Freshdesk (67.7) and Chatwoot (65.7) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Chatwoot full profile →Freshdesk full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Chatwoot66
Freshdesk68
Score
Vioscale score
Chatwoot66 / 100medium · 73%
Freshdesk68 / 100low · 41%
Pricing
Free tier
Chatwoot✓
Freshdesk✓
Model
Chatwootfreemium
Freshdeskfreemium
Price level
Chatwootlow
Freshdesklow
Transparent
Chatwoot✓
Freshdesk✓
Integrations
Count
Chatwoot13
Freshdesk1
Security
Disclosure policy
Chatwoot✓
Freshdesk–
Gdpr
Chatwoot✓
Freshdesk–
Soc2
Chatwoot✓
Freshdesk–
Reliability
Status page
Chatwoot✓
Freshdesk✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Chatwoot✓
Freshdesk✓
Channels
Live chat
Chatwoot✓
Freshdesk-
Shared inbox
Chatwoot✓
Freshdesk-
Omnichannel (email+chat+social+voice)
Chatwoot✓
Freshdesk-
Voice / telephony
Chatwoot✓
Freshdesk-
Self-service
Self-service knowledge base
Chatwoot✓
Freshdesk-
Automation
SLAs, triggers & routing
Chatwoot✓
Freshdesk-
Automation / macros
Chatwoot✓
Freshdesk✓
AI
AI agent / copilot
Chatwoot✓
Freshdesk✓
Insight
Reporting & dashboards
Chatwoot✓
Freshdesk-
Deployment
Hosting
ChatwootCloud + self-hosted
Freshdesk-
Enterprise
SSO / SCIM
Chatwoot✓
Freshdesk-
Extensibility
Public API
Chatwoot✓
Freshdesk✓
Pricing
Free tier
Chatwoot✓
Freshdesk✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

All-in-one omnichannel customer support platform with AI assistant, ticketing, shared inbox, knowledge base, and automation. Available as cloud-hosted SaaS or self-hosted open source.

Independently observed

Freshdesk

Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

SubscriptionFree tier15-day trial

Free plan for 2 agents. Per-agent pricing for paid tiers.

  • FreeFree
    • Live chat
    • All messaging channels
    • Basic automation
as of verify ↗

Freshdesk

from £15/moSubscriptionFree tier14-day trial

From £15/agent/month billed annually. 14-day free trial.

  • Growth£15/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Ticketing & shared inbox
    • Customer portal & knowledge base
    • Out-of-the-box analytics & reporting
    • Threads & tasks
    • +1 more
  • Pro£39/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Multilingual helpdesk
    • Custom dashboards & reporting
    • Intelligent routing
    • Multiple SLA policies
    • +1 more
  • Enterprise£67/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Freddy AI Insights
    • Skill-based routing
    • Sandbox
    • Audit logs
    • +1 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Chatwoot✓
Freshdesk✓
Deployment
Cloud / SaaS
Chatwoot✓
Freshdesk✓
Self-hosted
Chatwoot✓
Freshdesk✗
On-premise
Chatwoot✓
Freshdesk✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Chatwoot

13 total
  • Slack
  • Webhooks
  • Dialogflow
  • Rasa
  • Twilio
  • WhatsApp Business
  • Facebook Messenger
  • Instagram
  • TikTok
  • Telegram
  • LINE
  • X/Twitter
  • Email (IMAP/SMTP)
Independently observed

Freshdesk

1 total
  • MCP-connected AI tools and apps
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.