Chatwoot vs Crisp
On the evidence we track, Chatwoot leads this comparison with a composite score of 66/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Chatwoot
LeaderAll-in-one omnichannel customer support platform with AI assistant, ticketing, shared inbox, knowledge base, and automation. Available as cloud-hosted SaaS or self-hosted open source.
Crisp
All-in-one omnichannel customer support platform with AI agents, shared inbox, knowledge base, and support CRM. Automates customer inquiries with AI-powered workflows and supports over 600,000 users.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Chatwoot
LeaderFree plan for 2 agents. Per-agent pricing for paid tiers.
- FreeFree
- Live chat
- All messaging channels
- Basic automation
Crisp
Free tier available. 14-day free trial on all plans.
- FreeFree
- Website chat widget
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Chatwoot
Leader- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- TikTok
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
Crisp
- Messenger
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.