vioscaleAI
Comparison

Chatwoot vs Crisp

On the evidence we track, Chatwoot leads this comparison with a composite score of 66/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Chatwoot full profile →Crisp full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★Chatwoot66
Crisp60
Score
vioscaleAI score
Chatwoot66 / 100medium · 74%
Crisp60 / 100medium · 54%
Pricing
Free tier
Chatwoot✓
Crisp✗
Model
Chatwootfreemium
Crispcommercial
Price level
Chatwootmid
Crisphigh
Starting price
Chatwoot$19
Crisp$295
Transparent
Chatwoot✓
Crisp✓
Integrations
Count
Chatwoot18
Crisp100
Security
Certifications
ChatwootSOC 2 Type II
Crisp–
Disclosure policy
Chatwoot✓
Crisp–
Gdpr
Chatwoot✓
Crisp–
Soc2
Chatwoot✓
Crisp–
Trust center
Reliability
Status page
Chatwoot✓
Crisp✓
Market
Availability
Content
Faq
Chatwoot7 items
Crisp5 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Chatwoot✓
Crisp✓
Channels
Live chat
Chatwoot✓
Crisp✓
Shared inbox
Chatwoot✓
Crisp✓
Omnichannel (email+chat+social+voice)
Chatwoot✓
Crisp✓
Voice / telephony
Chatwoot✓
Crisp✗
Self-service
Self-service knowledge base
Chatwoot✓
Crisp✓
Automation
SLAs, triggers & routing
Chatwoot✓
Crisp✓
Automation / macros
Chatwoot✓
Crisp✓
AI
AI agent / copilot
Chatwoot✓
Crisp✓
Insight
Reporting & dashboards
Chatwoot✓
Crisp✓
Deployment
Hosting
ChatwootCloud + self-hosted
CrispCloud only
Enterprise
SSO / SCIM
Chatwoot✓
Crisp✗
Extensibility
Public API
Chatwoot✓
Crisp✓
Pricing
Free tier
Chatwoot✓
Crisp✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

Leader

Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster.

Independently observed

Crisp

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

Leader
from $19/agent/moSubscriptionFree tier15-day trial

From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.

  • HackerFree
    • Live chat
    • Voice
    • Email
    • WhatsApp
    • Facebook Messenger
    • +5 more
  • Startups$19/agent/month
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +5 more
  • Business$39/agent/month, 2-year data retention
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +6 more
  • EnterpriseContact sales
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +7 more
as of verify ↗

Crisp

from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Chatwoot✓
Crisp✓
iOS
Chatwoot✓
Crisp✓
Android
Chatwoot✓
Crisp✓
CLI
Chatwoot✓
Crisp✗
Deployment
Cloud / SaaS
Chatwoot✓
Crisp✓
Self-hosted
Chatwoot✓
Crisp✗
On-premise
Chatwoot✓
Crisp✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (10)
  • Slack
  • WhatsApp Business
  • Facebook Messenger
  • Instagram
  • Telegram
  • LINE
  • WhatsApp
  • Email
  • Twitter
  • Facebook

Chatwoot

Leader
26 total - 16 not shared
  • Webhooks
  • Dialogflow
  • Rasa
  • Twilio
  • TikTok
  • X/Twitter
  • Email (IMAP/SMTP)
  • SMS
  • Shopify
  • Linear
  • Google Translate
  • Cloudflare RealtimeKit
  • REST API
  • X (Twitter)
  • Voice
  • Google NLP
Independently observed

Crisp

14 total - 4 not shared
  • Messenger
  • Zapier
  • n8n
  • Viber
Independently observed
Still deciding?

Chatwoot or Crisp: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.