vioscale
Comparison

AskNicely vs Retently

No leader: the top candidate AskNicely has only 0.30 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

AskNicely full profile →Retently full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
AskNicely29
Retently9
Score
Vioscale score
AskNicely29 / 100low · 30%
Retently9 / 100low · 15%
Pricing
Free tier
AskNicely✗
Retently✗
Model
AskNicelyquote
Retentlycommercial
Price level
AskNicelyunknown
Retentlyunknown
Transparent
AskNicely✗
Retently✗
Integrations
Count
AskNicely100
Retently7
Security
Disclosure policy
AskNicely–
Retently✓
Gdpr
AskNicely✓
Retently✓
Soc2
AskNicely✓
Retently–
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.

Capabilities
Automated net promoter score calculation
AskNicely-
Retently-
Csat and ces customer effort score support
AskNicely-
Retently-
In app javascript survey triggering
AskNicely-
Retently-
Email signature and direct send embeds
AskNicely-
Retently-
SMS text message survey delivery
AskNicely-
Retently-
Automated recurring cadence throttling
AskNicely-
Retently-
Detractor alert routing workflows
AskNicely-
Retently-
Salesforce hubspot CRM sync
AskNicely-
Retently-
Zendesk intercom helpdesk sync
AskNicely-
Retently-
Slack ms teams alert sync
AskNicely-
Retently-
SOC2 type ii
AskNicely-
Retently-
Pricing model
AskNicely-
Retently-

What each one is

The product in its own terms, so the numbers below have context.

AskNicely

An AI-powered feedback and reputation management platform for multi-location service businesses. It collects customer sentiment through surveys, provides actionable insights and recommendations, and helps manage reviews and team engagement to drive growth.

Independently observed

Retently

Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

AskNicely

Usage-based

Usage-based pricing starting from 500 responses/year, scaling per response. Annual billing with multi-year discounts available. Contact sales for exact quotes.

  • LearnContact sales
    • CSAT and NPS surveys
    • Unlimited users
    • AI-powered surveys
    • Automated workflows
    • Reports and leaderboards
  • GrowContact sales
    • Everything in Learn
    • AI Insight reports
    • Real-time TV display
    • Slack and Microsoft Teams integration
    • Request reviews
    • +5 more
  • TransformContact sales
    • In-app surveys
    • White label surveys
    • Unlimited API data extraction
    • CX goals and recognition
    • Team huddles
    • +1 more
as of verify ↗

Retently

Subscription7-day trial
  • Basic-
  • Pro-
  • EnterpriseContact sales
    • Salesforce 2-way integration
    • Custom integrations
    • API access
    • SAML 2.0 SSO
    • 2FA enforcement
    • +5 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
AskNicely✓
Retently✓
Deployment
Cloud / SaaS
AskNicely✓
Retently✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

AskNicely

5 total
  • Slack
  • Microsoft Teams
  • Google
  • Facebook
  • Yelp
Independently observed

Retently

7 total
  • Salesforce
  • Shopify
  • Gorgias
  • Klaviyo
  • Freshdesk
  • Claude
  • ChatGPT
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.