Microsoft Dynamics 365
AI-powered enterprise software suite combining customer relationship management and enterprise resource planning
- Vendor
- Microsoft
- Also known as
- microsoft-dynamics-365
Available worldwide
What is Microsoft Dynamics 365?
A cloud-based business application platform that integrates CRM, finance, supply chain, HR, project management, and commerce capabilities with artificial intelligence and automation features to help organizations streamline operations and improve customer engagement.
Microsoft Dynamics 365 pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Support plans starting at $9.00/user/month. Base product pricing not specified in documentation.
Professional Direct Support
Support plan for production environments requiring faster response times
- Priority response <1 hour for critical incidents
- Advisory services
- Technical webinars
- Monthly service reviews
What Microsoft Dynamics 365 does
The capabilities that matter for erp software, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Financials / GL
- ✓
- Supply chain / inventory
- ✓
- Manufacturing
- -
- Order management
- ✓
- Procurement (source-to-pay)
- ✗
- HR / payroll
- ✓
- CRM module
- ✓
- Project management
- ✓
- Multi-entity
- -
- Localisations
- -
- Deployment
- Hybrid
- Extensibility
- -
- Industry editions
- ✗
- API access
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
- Hybrid
- On-premise
Microsoft Dynamics 365 FAQ
Common questions about Microsoft Dynamics 365, answered from independent, dated evidence.
What is Microsoft Dynamics 365?
A cloud-based business application platform that integrates CRM, finance, supply chain, HR, project management, and commerce capabilities with artificial intelligence and automation features to help organizations streamline operations and improve customer engagement. It is indexed under ERP Software.
Source: https://www.microsoft.com/en-us/dynamics-365/pricing-overview
How much does Microsoft Dynamics 365 cost?
Microsoft Dynamics 365 is a paid product; published pricing starts at $9 per user per month. There is no free tier. Pricing changes often, so verify at source before relying on it.
What platforms does Microsoft Dynamics 365 support?
We have confirmed browser-based access to Microsoft Dynamics 365. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://www.microsoft.com/en-us/dynamics-365/pricing-overview
Can Microsoft Dynamics 365 be self-hosted?
Yes. Microsoft Dynamics 365 can be deployed cloud / SaaS, hybrid and on-premise, so it does not have to run on the vendor's infrastructure.
Source: https://www.microsoft.com/en-us/dynamics-365/pricing-overview
What security certifications does Microsoft Dynamics 365 have?
We have independently confirmed GDPR for Microsoft Dynamics 365. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Microsoft Dynamics 365 not holding them. Always confirm compliance directly before you rely on it.
Microsoft Dynamics 365 alternatives
Other erp software we track, ranked by the same independent score.
- InforA cloud-based platform combining industry-specific business applications with AI-driven intelligence, analytics, and integration capabilitieslow · 23%
- ERPNextOpen-source ERP platform for managing business operationslow · 25%
- Acumaticalow · 22%
- Odoolow · 35%
- Epicor KineticEnterprise resource planning for connected manufacturing and operationslow · 19%
Compare Microsoft Dynamics 365
Side by side against other erp software, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Microsoft Dynamics 365, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 81 | 0.05 | 3.8 | ✓ |
| Pricing transparency | 20 | 0.06 | 1.3 | ✓ |
| Price level | 0 | 0.04 | 0.0 | - |
| Reliability | 0 | 0.08 | 0.0 | - |
| Integrations | 0 | 0.05 | 0.0 | - |
| Security posture | 10 | 0.16 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Crm module: Yes · Deployment: hybrid · Hr payroll: Yes · Procurement: No · Supply chain: Yes · Financials gl: Yes | mediumsource · 2026-09-04 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-09-04 · 75% |
Pricing
Security
Is Microsoft Dynamics 365 the right choice for you?
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