vioscaleAI
Comparison

Twenty vs Zoho CRM

No clear leader: Zoho CRM (65.4) and Twenty (60.6) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Twenty full profile →Zoho CRM full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Twenty61
Zoho CRM65
Score
vioscaleAI score
Twenty61 / 100high · 75%
Zoho CRM65 / 100medium · 72%
Pricing
Free tier
Twenty✓
Zoho CRM✓
Model
Twentyfreemium
Zoho CRMfreemium
Price level
Twentylow
Zoho CRMlow
Starting price
Twenty$9
Zoho CRM–
Transparent
Twenty✓
Zoho CRM✗
Integrations
Count
Twenty1
Zoho CRM1,000
Security
Certifications
Disclosure policy
Twenty✓
Zoho CRM✓
Gdpr
Twenty✓
Zoho CRM✓
Hipaa
Twenty–
Zoho CRM✓
Iso27001
Twenty–
Zoho CRM✓
Soc2
Twenty✓
Zoho CRM✓
Trust center
Vulnerabilities
Reliability
Status page
Twenty✓
Zoho CRM✓
Adoption
Dependent repos
Twenty1
Zoho CRM–
Github stars
Twenty57,927
Zoho CRM–
Activity
Commits last 30d
Twenty100
Zoho CRM–
Release
Cadence days
Twenty1
Zoho CRM45
History
Twenty20 items
Zoho CRM–
Language
Primary
TwentyTypeScript
Zoho CRM–
Market
Availability
Content
Faq
Twenty6 items
Zoho CRM8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Twenty✓
Zoho CRM✓
Deal / pipeline management
Twenty✓
Zoho CRM✓
Lead scoring
Twenty✗
Zoho CRM-
Communication
Email sync & tracking
Twenty✓
Zoho CRM✓
Automation
Marketing automation
Twenty✓
Zoho CRM-
Workflow automation
Twenty✓
Zoho CRM✓
Insight
Reporting & dashboards
Twenty✓
Zoho CRM✓
Sales forecasting
Twenty✗
Zoho CRM✓
Access
Native mobile app
Twenty✗
Zoho CRM✓
Extensibility
Public API
Twenty✓
Zoho CRM✓
Custom fields & objects
Twenty✓
Zoho CRM✓

What each one is

The product in its own terms, so the numbers below have context.

Twenty

A flexible, self-hosted or cloud-based customer relationship management system that lets technical teams build and customize their own CRM with AI capabilities, workflows, and no-code configuration.

Independently observed

Zoho CRM

A cloud-based platform for managing sales pipelines, customer relationships, and team collaboration. It automates sales workflows, provides forecasting and reporting capabilities, and enables teams to coordinate across distributed work environments.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Twenty

from $9/seat/moSubscriptionFree tier30-day trial

From $9/user/month for Pro, $19 for Organization, $50k+ for Enterprise. 30-day free trial.

  • Pro$9/user/month billed annually
    • Full customization
    • Create custom apps
    • AI Agents with custom skills
    • Workflow automation
    • Standard support
  • Organization$19/user/month billed annually
    • Everything in Pro
    • Row-level permissions
    • SAML/OIDC SSO
    • Custom domain
    • Priority support
  • EnterpriseContact sales
    • Everything in Organization
    • Single-tenant isolation
    • IP allow-listing
    • SCIM provisioning
    • Dedicated support & SLA
as of verify ↗

Zoho CRM

Free tier

Free tier for up to 3 users; paid plans available (contact sales).

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Twenty✓
Zoho CRM✓
CLI
Twenty✓
Zoho CRM✗
Deployment
Cloud / SaaS
Twenty✓
Zoho CRM✓
Self-hosted
Twenty✓
Zoho CRM✗
On-premise
Twenty✗
Zoho CRM✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Twenty

6 total
  • Slack
  • Cal.com
  • Fireflies
  • Recall.ai
  • Gladia
  • Microsoft Graph
Independently observed

Zoho CRM

20 total
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
  • Zoho Mail
  • Zoho Projects
  • Zoho People
  • Zoho Invoice
  • Zoho Analytics
  • Zoho Desk
  • Zoho WorkDrive
  • Zoho Meeting
  • Facebook
  • Google
  • Instagram
  • Microsoft
  • Amazon
Independently observed
Still deciding?

Twenty or Zoho CRM: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.