Thoughtly vs Vapi
On the evidence we track, Vapi leads this comparison with a composite score of 76/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Thoughtly
A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems.
Vapi
LeaderA developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Thoughtly
From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.
- Flex$500/month. Unlimited channels and minutes.
- Voice, SMS, email, workflows
- Unlimited usage across channels
- 200+ integrations + REST API
- Two-way CRM sync (HubSpot, Salesforce, Zoho)
- 34+ languages, voice cloning
- +1 more
- ScaleContact sales
- Everything in Flex
- 100+ concurrent calls
- Auto-QA + evals on every conversation
- SOC 2 Type II reports + TCPA review
- Dedicated CSM, Slack support, extended hours
- +1 more
- EnterpriseContact sales
- Everything in Scale
- Custom LLM (bring your own model)
- HIPAA + BAA, PCI scope review
- Dedicated infrastructure + data residency
- SSO, SCIM, advanced RBAC
- +2 more
Vapi
LeaderUsage-based pricing starting at $0.05/minute. Enterprise annual contracts with volume discounts available.
- Build$0.05/minute for calls, $0.005 per message, $10/additional concurrent line/month
- Usage-based call minutes
- SMS/Chat messaging
- 10 call concurrency included
- Custom voices and model access
- Email and Discord community support
- +3 more
- ScaleContact sales
- Fixed platform fee plus committed volume
- Volume-based per-minute pricing
- Enterprise-grade uptime SLA
- SOC2, HIPAA, PCI compliance
- SSO and OAuth2 integration
- +6 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Thoughtly
- Salesforce
- HubSpot
- Zoho CRM
- Pipedrive
- Keap
- GoHighLevel
- Attio
- Calendly
- Zoom
- Google Sheets
- Airtable
- Slack
- Gmail
- Zapier
- Make
- Zendesk
- Shopify
- Acuity Scheduling
- Cal.com
- Mindbody
- Zoho Bookings
- Typeform
- Trello
- Smartsheet
Vapi
Leader- Twilio
- Google Business Messages / RCS
- OpenAI
- Anthropic
- Groq
- Eleven Labs
- Google Cloud
- Azure
- Custom LLM providers
- Custom TTS providers
- Custom STT providers
- Webhook integrations
- REST API
- MCP (Model Context Protocol)
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.