Thoughtly vs Vapi
On the evidence we track, Vapi leads this comparison with a composite score of 73/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Thoughtly
A SaaS platform using AI agents to automatically follow up with existing leads through voice, SMS, and email — particularly after missed calls or as part of multi-touch campaigns — with built-in compliance for telecommunications regulations.
Vapi
LeaderManaged platform enabling developers to build, deploy, and monitor voice agents without managing infrastructure. Provides conversation design tools, real-time integration with external data and APIs, and production monitoring.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Thoughtly
From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.
- Flex$500/month. Unlimited channels and minutes.
- Voice, SMS, email, workflows
- Unlimited usage across channels
- 200+ integrations + REST API
- Two-way CRM sync (HubSpot, Salesforce, Zoho)
- 34+ languages, voice cloning
- +1 more
- ScaleContact sales
- Everything in Flex
- 100+ concurrent calls
- Auto-QA + evals on every conversation
- SOC 2 Type II reports + TCPA review
- Dedicated CSM, Slack support, extended hours
- +1 more
- EnterpriseContact sales
- Everything in Scale
- Custom LLM (bring your own model)
- HIPAA + BAA, PCI scope review
- Dedicated infrastructure + data residency
- SSO, SCIM, advanced RBAC
- +2 more
Vapi
LeaderFree tier ($5 credits) plus per-minute call costs. Paid tiers from $29/month (Core) to custom (Premier).
- FreeFree
- $5 free credits
- 2 organizations
- 1 included Vapi phone number
- 4 concurrent calls
- 14 days data retention
- +4 more
- Core$29/month
- 5 Vapi phone numbers
- 10 concurrent calls
- 30 days data retention
- ZDR included
- Email support
- +1 more
- Pro$999/month minimum
- 10 organizations
- 10 Vapi phone numbers
- 30 concurrent calls
- 180 days data retention
- RBAC and ZDR
- +3 more
- PremierContact sales
- Custom phone numbers, concurrency, and data retention
- Priority support with named team
- Agent Strategist and FDE advisor
- 1 hour P0 response SLA
- 99.9% uptime SLA
- +2 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Slack
- ElevenLabs
Thoughtly
- Salesforce
- HubSpot
- Zoho CRM
- Pipedrive
- Keap
- GoHighLevel
- Attio
- Calendly
- Zoom
- Google Sheets
- Airtable
- Gmail
- Zapier
- Make
- Zendesk
- Shopify
- Acuity Scheduling
- Cal.com
- Mindbody
- Zoho Bookings
- Typeform
- Trello
- Smartsheet
Vapi
Leader- Twilio
- Google Business Messages / RCS
- OpenAI
- Anthropic
- Groq
- Google Cloud
- Azure
- Custom LLM providers
- Custom TTS providers
- Custom STT providers
- Webhook integrations
- REST API
- MCP (Model Context Protocol)
- Google Business Messages
- Vonage
- Telnyx
- Deepgram
Thoughtly or Vapi: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.