# Thoughtly vs Vapi

**Leader by vioscaleAI score:** Vapi

| Attribute | Thoughtly | Vapi |
|---|---|---|
| **vioscaleAI score** | 65.4 (72% (medium)) | 72.7 (74% (medium)) |
| content.faq | `[{"answer":"A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems. It is indexed under Voice AI Agents.","source":"https://thoughtly.com/pricing","question":"What is Thoughtly?","confidence":0.6},{"answer":"Thoughtly is a paid product; published pricing starts at $500 per month. It is sold across 3 plans (Flex, Scale and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://thoughtly.com/pricing","question":"How much does Thoughtly cost?","confidence":0.6},{"answer":"Thoughtly supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://thoughtly.com/pricing","question":"What platforms does Thoughtly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Thoughtly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://thoughtly.com/pricing","question":"Can Thoughtly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 24 integrations for Thoughtly, including Salesforce, HubSpot, Zoho CRM, Pipedrive, Keap, GoHighLevel, Attio and Calendly, plus 16 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://thoughtly.com/pricing","question":"What does Thoughtly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Thoughtly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Thoughtly not holding them. Always confirm compliance directly before you rely on it.","source":"https://thoughtly.com/company/security","question":"What security certifications does Thoughtly have?","confidence":0.7},{"answer":"Thoughtly is available worldwide. Its primary markets are the United States and the EU.","source":"https://thoughtly.com/pricing","question":"Where is Thoughtly available?","confidence":0.75}]` | `[{"answer":"A developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance. It is indexed under Voice AI Agents.","source":"https://vapi.ai","question":"What is Vapi?","confidence":0.6},{"answer":"Vapi is a paid product; published pricing starts at $0.01. It is sold across 2 plans (Build and Scale). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://vapi.ai/pricing","question":"How much does Vapi cost?","confidence":0.6},{"answer":"Vapi supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://vapi.ai","question":"What platforms does Vapi support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Vapi, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://vapi.ai","question":"Can Vapi be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Vapi, including Twilio, Google Business Messages / RCS, OpenAI, Anthropic, Groq, Eleven Labs, Google Cloud and Azure, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://vapi.ai","question":"What does Vapi integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Vapi. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Vapi not holding them. Always confirm compliance directly before you rely on it.","source":"https://vapi.ai/custom-agents/healthcare-compliance-doc-agent","question":"What security certifications does Vapi have?","confidence":0.7},{"answer":"Vapi is available worldwide. Its primary market is the United States.","source":"https://vapi.ai/pricing","question":"Where is Vapi available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A SaaS platform using AI agents to automatically follow up with existing leads through voice, SMS, and email — particularly after missed calls or as part of multi-touch campaigns — with built-in compliance for telecommunications regulations. | Managed platform enabling developers to build, deploy, and monitor voice agents without managing infrastructure. Provides conversation design tools, real-time integration with external data and APIs, and production monitoring. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"flat_monthly","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"developer_api_endpoint","dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 200 | 8 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Pipedrive"},{"name":"Keap"},{"name":"GoHighLevel"},{"name":"Attio"},{"name":"Calendly"},{"name":"Zoom"},{"name":"Google Sheets"},{"name":"Airtable"},{"name":"Slack"},{"name":"Gmail"},{"name":"Zapier"},{"name":"Make"},{"name":"Zendesk"},{"name":"Shopify"},{"name":"Acuity Scheduling"},{"name":"Cal.com"},{"name":"Mindbody"},{"name":"Zoho Bookings"},{"name":"Typeform"},{"name":"Trello"},{"name":"Smartsheet"},{"name":"ElevenLabs","native":true,"category":"voice","direction":"bidirectional"}]` | `[{"name":"Twilio"},{"name":"Google Business Messages / RCS"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Groq"},{"name":"Eleven Labs"},{"name":"Google Cloud"},{"name":"Azure"},{"name":"Custom LLM providers"},{"name":"Custom TTS providers"},{"name":"Custom STT providers"},{"name":"Webhook integrations"},{"name":"REST API"},{"name":"MCP (Model Context Protocol)"},{"name":"Google Business Messages","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Vonage","native":true,"category":"telephony","direction":"outbound"},{"name":"Telnyx","native":true,"category":"telephony","direction":"outbound"},{"name":"ElevenLabs","native":true,"category":"voice","direction":"outbound"},{"name":"Deepgram","native":true,"category":"transcription","direction":"outbound"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Flex","summary":"$500/month. Unlimited channels and minutes.","features":["Voice, SMS, email, workflows","Unlimited usage across channels","200+ integrations + REST API","Two-way CRM sync (HubSpot, Salesforce, Zoho)","34+ languages, voice cloning","Email support + Expert Sessions"],"components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"For teams getting inbound conversion off the ground.","contactSales":false,"includedLimits":{"integrations":"200+","sms_per_month":"Unlimited","voice_minutes":"Unlimited","concurrent_calls":"10"}},{"free":false,"name":"Scale","summary":"Tailored pricing. Enterprise-grade support and compliance.","features":["Everything in Flex","100+ concurrent calls","Auto-QA + evals on every conversation","SOC 2 Type II reports + TCPA review","Dedicated CSM, Slack support, extended hours","99.9% uptime SLA + white-glove onboarding"],"description":"For teams running production inbound across multiple channels.","contactSales":true,"includedLimits":{"voice_minutes":"Unlimited","concurrent_calls":"100"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. Full compliance and infrastructure control.","features":["Everything in Scale","Custom LLM (bring your own model)","HIPAA + BAA, PCI scope review","Dedicated infrastructure + data residency","SSO, SCIM, advanced RBAC","Phone hotline + 24/7 named TAM","Custom integrations + private APIs"],"description":"For regulated verticals and high-volume operations (1M+ minutes/month).","contactSales":true}],"summary":"From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.","currency":"USD","freeTier":false,"sourceUrl":"https://thoughtly.com/pricing","retrievedAt":"2026-08-21T11:06:14.044Z","startingPrice":{"amount":500,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free with per-minute usage charges","features":["$5 free credits","2 organizations","1 included Vapi phone number","4 concurrent calls","14 days data retention","Full model catalog","Full platform access","Discord peer support","Email support without SLA"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.008,"currency":"USD","description":"Twilio inbound calls"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.014,"currency":"USD","description":"Twilio outbound calls"}],"description":"Usage-based pricing with free credits","contactSales":false,"includedLimits":{"free_credits":"$5","organizations":"2","data_retention":"14 days","concurrent_calls":"4","vapi_phone_numbers":"1"}},{"free":false,"name":"Core","summary":"$29/month","features":["5 Vapi phone numbers","10 concurrent calls","30 days data retention","ZDR included","Email support","2 business day response SLA"],"commitment":"monthly","components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"description":"For builders and early teams","contactSales":false,"includedLimits":{"data_retention":"30 days","concurrent_calls":"10","vapi_phone_numbers":"5"}},{"free":false,"name":"Pro","summary":"$999/month minimum","features":["10 organizations","10 Vapi phone numbers","30 concurrent calls","180 days data retention","RBAC and ZDR","Email and Slack support","1 business day response SLA","99% uptime SLA"],"commitment":"monthly","components":[{"kind":"fixed","amount":999,"period":"month","currency":"USD"}],"description":"For scaling teams in production","contactSales":false,"includedLimits":{"organizations":"10","data_retention":"180 days","concurrent_calls":"30","vapi_phone_numbers":"10"}},{"free":false,"name":"Premier","summary":"Custom pricing","features":["Custom phone numbers, concurrency, and data retention","Priority support with named team","Agent Strategist and FDE advisor","1 hour P0 response SLA","99.9% uptime SLA","Custom RBAC, ZDR, and SSO","Dedicated SIP support"],"description":"For sophisticated organizations scaling at enterprise scale","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"one_time","amount":2000,"currency":"USD"}]},{"name":"Additional Concurrent Calls","components":[{"kind":"per_unit","unit":"line","amount":10,"period":"month","currency":"USD"}]},{"name":"Additional Organizations","components":[{"kind":"per_unit","unit":"organization","amount":20,"period":"month","currency":"USD"}]}],"summary":"Free tier ($5 credits) plus per-minute call costs. Paid tiers from $29/month (Core) to custom (Premier).","currency":"USD","freeTier":true,"sourceUrl":"https://vapi.ai/pricing","retrievedAt":"2026-10-12T21:44:19.953Z","startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | mid |
| pricing.starting_price | `{"amount":500,"currency":"USD"}` | `{"amount":29,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | 99.9 |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"HIPAA","status":"active"},{"name":"PCI DSS","status":"active"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://thoughtly.com/blog/sms-a2p-10dlc-compliance-ai-follow-up | https://vapi.ai/blog/category/security |

## Capabilities (Voice AI Agents)

| Capability | Thoughtly | Vapi |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | Developer API endpoint |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | ✓ | - |
| Post call transcription and CRM sync | ✓ | - |
| Voicemail detection and answering machine drops | ✗ | ✓ |
| Twilio vonage bring your own carrier byoc support | ✓ | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Flat monthly | Per minute usage based |

*Source: vioscaleAI. Generated 2026-10-16T19:15:29.637Z. "-" = undocumented, not absent.*