vioscale
Comparison

SugarCRM vs Zoho CRM

On the evidence we track, Zoho CRM leads this comparison with a composite score of 70/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

SugarCRM full profile →Zoho CRM full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
SugarCRM60
★Zoho CRM70
Score
Vioscale score
SugarCRM60 / 100medium · 72%
Zoho CRM70 / 100medium · 72%
Pricing
Free tier
SugarCRM✗
Zoho CRM✓
Model
SugarCRMcommercial
Zoho CRMfreemium
Price level
SugarCRMmid
Zoho CRMlow
Transparent
SugarCRM✓
Zoho CRM✓
Integrations
Count
SugarCRM180
Zoho CRM7
Security
Disclosure policy
SugarCRM–
Zoho CRM✓
Gdpr
SugarCRM–
Zoho CRM✓
Hipaa
SugarCRM–
Zoho CRM✓
Iso27001
SugarCRM–
Zoho CRM✓
Soc2
SugarCRM✓
Zoho CRM✓
Reliability
Status page
SugarCRM✓
Zoho CRM✓
Release
Cadence days
SugarCRM–
Zoho CRM45
Market
Availability
Content
Faq
SugarCRM–
Zoho CRM8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
SugarCRM✓
Zoho CRM✓
Deal / pipeline management
SugarCRM✓
Zoho CRM✓
Lead scoring
SugarCRM✓
Zoho CRM-
Communication
Email sync & tracking
SugarCRM-
Zoho CRM-
Automation
Marketing automation
SugarCRM-
Zoho CRM-
Workflow automation
SugarCRM✓
Zoho CRM✓
Insight
Reporting & dashboards
SugarCRM✓
Zoho CRM✓
Sales forecasting
SugarCRM✓
Zoho CRM-
Access
Native mobile app
SugarCRM-
Zoho CRM✓
Extensibility
Public API
SugarCRM-
Zoho CRM✓
Custom fields & objects
SugarCRM✓
Zoho CRM✓

What each one is

The product in its own terms, so the numbers below have context.

SugarCRM

A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed.

Independently observed

Zoho CRM

Leader

A cloud-based sales and customer management platform that combines artificial intelligence with workflow automation and an intuitive user interface to help businesses streamline sales processes, team collaboration, and customer engagement.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

SugarCRM

from $59/moSubscription

From $59/user/month billed annually. 15 user minimum.

  • Standard$59/user/month billed annually, 15 user minimum
    • Accounts & contact management
    • Lead & opportunity management
    • Quote management
    • Activity management
    • Pipeline management
    • +5 more
  • Advanced$85/user/month billed annually, 15 user minimum
    • All Standard features
    • Case management
    • Bug tracking
    • Sugar Intelligence
    • sales-i
    • +2 more
  • Premier$135/user/month billed annually, 15 user minimum
    • All Advanced features
    • Geo mapping
    • Discover
    • 2x file managed storage
    • 2x data managed storage
    • +2 more
as of verify ↗

Zoho CRM

Leader
freemiumFree tier

Flexible pricing with free tier available; specific plan details not publicly listed

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
SugarCRM✓
Zoho CRM✓
Deployment
Cloud / SaaS
SugarCRM✓
Zoho CRM✓
On-premise
SugarCRM✓
Zoho CRM✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

SugarCRM

10 total
  • Dropbox
  • DocuSign
  • Microsoft Office
  • SharePoint
  • ZoomInfo
  • Epicor
  • NetSuite
  • Sage
  • SYSPRO
  • LinkedIn Sales Navigator
Independently observed

Zoho CRM

Leader
7 total
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.