vioscaleAI
Comparison

Smith.ai vs Vapi

On the evidence we track, Vapi leads this comparison with a composite score of 73/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Smith.ai full profile →Vapi full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Smith.ai57
★Vapi73
Score
vioscaleAI score
Smith.ai57 / 100low · 17%
Vapi73 / 100medium · 74%
Pricing
Free tier
Smith.ai✗
Vapi✓
Model
Smith.aicommercial
Vapifreemium
Price level
Smith.aiunknown
Vapimid
Starting price
Smith.ai$10
Vapi$29
Transparent
Smith.ai✗
Vapi✓
Integrations
Count
Smith.ai7,000
Vapi8
Security
Certifications
Hipaa
Smith.ai–
Vapi✓
Pci
Smith.ai–
Vapi✓
Soc2
Smith.ai–
Vapi✓
Trust center
Reliability
Sla pct
Smith.ai–
Vapi99.9
Status page
Smith.ai–
Vapi✓
Market
Availability
Content
Faq
Smith.ai6 items
Vapi7 items

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
Smith.aiNo code saas platform
VapiDeveloper API endpoint
Sub second latency and interruption barget in handling
Smith.ai✓
Vapi✓
Dynamic mid call API function execution
Smith.ai✓
Vapi✓
Live human handoff and call transfer logic
Smith.ai✓
Vapi✓
Emotion prosody and custom voice cloning
Smith.ai✗
Vapi✓
Inbound reception and ivr routing replacement
Smith.ai✓
Vapi✓
Outbound dialing and campaign management
Smith.ai✓
Vapi-
Post call transcription and CRM sync
Smith.ai✓
Vapi-
Voicemail detection and answering machine drops
Smith.ai✗
Vapi✓
Twilio vonage bring your own carrier byoc support
Smith.ai✗
Vapi✓
SOC2 type ii
Smith.ai✗
Vapi✓
HIPAA compliance for medical appointment setting
Smith.ai✗
Vapi✓
Pricing model
Smith.aiPer minute usage based
VapiPer minute usage based

What each one is

The product in its own terms, so the numbers below have context.

Smith.ai

A service providing around-the-clock call answering and lead qualification, with AI handling initial intake and human agents available for escalation, plus automatic integration with CRM and scheduling tools.

Independently observed

Vapi

Leader

Managed platform enabling developers to build, deploy, and monitor voice agents without managing infrastructure. Provides conversation design tools, real-time integration with external data and APIs, and production monitoring.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Smith.ai

from $10/contact/moSubscription

From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.

  • Warm engagement$12/contact/month (50 contact minimum) plus $750 setup fee
    • 24/7 North America-based agents
    • Bilingual support available
    • Campaign tracking dashboard
    • 5 calls per contact with multi-channel engagement
    • Dedicated account manager
    • +2 more
  • Cold prospecting$10/contact/month (1,000 contact minimum)
    • 24/7 North America-based agents
    • Bilingual support available
    • Campaign tracking dashboard
    • 5 calls per contact with multi-channel engagement
    • Dedicated account manager
    • +2 more
as of verify ↗

Vapi

Leader
from $29/moHybridFree tier

Free tier ($5 credits) plus per-minute call costs. Paid tiers from $29/month (Core) to custom (Premier).

  • FreeFree
    • $5 free credits
    • 2 organizations
    • 1 included Vapi phone number
    • 4 concurrent calls
    • 14 days data retention
    • +4 more
  • Core$29/month
    • 5 Vapi phone numbers
    • 10 concurrent calls
    • 30 days data retention
    • ZDR included
    • Email support
    • +1 more
  • Pro$999/month minimum
    • 10 organizations
    • 10 Vapi phone numbers
    • 30 concurrent calls
    • 180 days data retention
    • RBAC and ZDR
    • +3 more
  • PremierContact sales
    • Custom phone numbers, concurrency, and data retention
    • Priority support with named team
    • Agent Strategist and FDE advisor
    • 1 hour P0 response SLA
    • 99.9% uptime SLA
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Smith.ai✓
Vapi✓
iOS
Smith.ai✗
Vapi✓
CLI
Smith.ai✗
Vapi✓
Deployment
Cloud / SaaS
Smith.ai✓
Vapi✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Slack

Smith.ai

49 total - 48 not shared
  • Clio
  • Filevine
  • Lawmatics
  • MyCase
  • PracticePanther
  • HubSpot
  • Salesforce
  • ServiceTitan
  • Zapier
  • Google Calendar
  • Microsoft Teams
  • Dropbox
  • Gmail
  • OneDrive
  • Typeform
  • Constant Contact
  • Xero
  • Square
  • PayPal
  • LawPay
  • TrialPay
  • CPACharge
  • Help Scout
  • Todoist
  • +24 more
Independently observed

Vapi

Leader
20 total - 19 not shared
  • Twilio
  • Google Business Messages / RCS
  • OpenAI
  • Anthropic
  • Groq
  • Eleven Labs
  • Google Cloud
  • Azure
  • Custom LLM providers
  • Custom TTS providers
  • Custom STT providers
  • Webhook integrations
  • REST API
  • MCP (Model Context Protocol)
  • Google Business Messages
  • Vonage
  • Telnyx
  • ElevenLabs
  • Deepgram
Independently observed
Still deciding?

Smith.ai or Vapi: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.