vioscaleAI
Comparison

Salesforce vs Zoho CRM

No clear leader: Salesforce (69.7) and Zoho CRM (65.4) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Salesforce full profile →Zoho CRM full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Salesforce70
Zoho CRM65
Score
vioscaleAI score
Salesforce70 / 100medium · 73%
Zoho CRM65 / 100medium · 72%
Pricing
Free tier
Salesforce✓
Zoho CRM✓
Model
Salesforcefreemium
Zoho CRMfreemium
Price level
Salesforcemid
Zoho CRMlow
Starting price
Salesforce$25
Zoho CRM–
Transparent
Salesforce✗
Zoho CRM✗
Integrations
Count
Salesforce18
Zoho CRM1,000
Security
Certifications
Disclosure policy
Salesforce✓
Zoho CRM✓
Gdpr
Salesforce✓
Zoho CRM✓
Hipaa
Salesforce✓
Zoho CRM✓
Iso27001
Salesforce✓
Zoho CRM✓
Soc2
Salesforce✓
Zoho CRM✓
Trust center
Reliability
Sla pct
Salesforce99.9
Zoho CRM–
Status page
Salesforce✓
Zoho CRM✓
Adoption
Stackoverflow questions
Salesforce60,000
Zoho CRM–
Release
Cadence days
Salesforce120
Zoho CRM45
Market
Availability
Content
Faq
Salesforce8 items
Zoho CRM8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Salesforce✓
Zoho CRM✓
Deal / pipeline management
Salesforce✓
Zoho CRM✓
Lead scoring
Salesforce✓
Zoho CRM-
Communication
Email sync & tracking
Salesforce✓
Zoho CRM✓
Automation
Marketing automation
Salesforce✓
Zoho CRM-
Workflow automation
Salesforce✓
Zoho CRM✓
Insight
Reporting & dashboards
Salesforce✓
Zoho CRM✓
Sales forecasting
Salesforce✓
Zoho CRM✓
Access
Native mobile app
Salesforce✓
Zoho CRM✓
Extensibility
Public API
Salesforce✓
Zoho CRM✓
Custom fields & objects
Salesforce✓
Zoho CRM✓

What each one is

The product in its own terms, so the numbers below have context.

Salesforce

A cloud-based sales platform that unifies lead and opportunity management, automates workflows, and provides AI-powered insights to help sales teams close deals faster. It includes built-in email sync, forecasting, and customizable sales processes.

Independently observed

Zoho CRM

A cloud-based platform for managing sales pipelines, customer relationships, and team collaboration. It automates sales workflows, provides forecasting and reporting capabilities, and enables teams to coordinate across distributed work environments.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Salesforce

from $25/seat/moSubscriptionFree tier30-day trial

From $25 USD/user/month. Free 30-day trial available.

  • Starter Suite$25 USD/user/month
    • Lead, Account, Contact, and Opportunity Management
    • Built-in Sales Flows and Lead Routing
    • AI Automatically Syncs Emails, Events, and Contacts
    • Dynamic Email Marketing and Analytics
    • Slack included
  • Pro SuiteContact sales
    • Everything in Starter Plus
    • Greater Customization and Automation
    • Sales Quoting and Forecasting
  • CoreContact sales
    • Advanced Forecast & Pipeline Management
    • Agentforce: Pipeline Management
    • Agentforce: Sales Emails
    • Lead Scoring
    • Deal Insights
    • +4 more
  • AdvancedContact sales
    • Enhanced security
    • Slack Enterprise+
    • Sales Planning
    • Sales Programs
  • MaxContact sales
    • Salesforce Spiff
    • Sales Planning
    • Sales Programs
    • Incentive Compensation Management
    • Salesforce Maps
    • +2 more
as of verify ↗

Zoho CRM

Free tier

Free tier for up to 3 users; paid plans available (contact sales).

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Salesforce✓
Zoho CRM✓
CLI
Salesforce✓
Zoho CRM✗
Deployment
Cloud / SaaS
Salesforce✓
Zoho CRM✓
On-premise
Salesforce✗
Zoho CRM✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Salesforce

27 total
  • Slack
  • Tableau
  • MuleSoft
  • CRM Analytics
  • Data 360
  • Tableau Exchange
  • Salesforce CLI
  • Embedded Analytics
  • Data Pipelines
  • SOQL Builder
  • Code Analyzer
  • Event Monitoring
  • Platform Encryption
  • Field Audit Trail
  • Shield
  • Data Mask & Seed
  • Backup & Recover
  • Hyperforce
  • Outlook
  • Gmail
  • Stripe
  • AgentExchange
  • Agentforce
  • Experience Cloud
  • +3 more
Independently observed

Zoho CRM

20 total
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
  • Zoho Mail
  • Zoho Projects
  • Zoho People
  • Zoho Invoice
  • Zoho Analytics
  • Zoho Desk
  • Zoho WorkDrive
  • Zoho Meeting
  • Facebook
  • Google
  • Instagram
  • Microsoft
  • Amazon
Independently observed
Still deciding?

Salesforce or Zoho CRM: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.