LiveHelper Chat vs Smartsupp
No leader: the top candidate Smartsupp has only 0.25 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for live chat. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
LiveHelper Chat
A comprehensive customer support platform featuring live chat messaging, voice and video calls, screen sharing, and AI-powered chatbot capabilities. Can be self-hosted as open-source software or used as a managed cloud service.
Smartsupp
A cloud-based customer support platform that combines live chat agents with AI-powered chatbots and workflow automation across multiple channels into a single dashboard.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
LiveHelper Chat
Free and open source
- Open SourceFree
- Live chat messaging
- Voice, video, and screen sharing
- AI chatbot integration
- Mobile app support
- REST API
- +3 more
Smartsupp
Free plan available. Paid plans billed monthly or annually. 14-day free trial. Mira AI Agent from $16 per 100 conversations/year.
- FreeFree
- Live chat
- Visitor information and history
- Basic automation workflows
- Mira AI Agent$16 per 100 conversations
- AI shopping assistant
- Product recommendations
- Configurable human handover
- Automatic product training from feeds and FAQs
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Facebook Messenger
- WordPress
- Prestashop
LiveHelper Chat
- Telegram
- Google Business Message
- Rasa
- Gemini
- ChatGPT
- Ollama
- Zapier
- n8n
- Mattermost
- Skype
- Shopify
- Drupal
- WHMCS
- MessageBird
- CloudTalk
- Jitsi
- Agora
- Twilio
- Google Analytics
- Google Authentication
- Amazon S3
Smartsupp
- WooCommerce
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.