Comparison

Ivanti vs ManageEngine ServiceDesk Plus

On the evidence we track, ManageEngine ServiceDesk Plus leads this comparison with a composite score of 67/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Ivanti48
★ManageEngine ServiceDesk Plus67
Score
vioscaleAI score
Ivanti48 / 100low · 20%
ManageEngine ServiceDesk Plus67 / 100medium · 73%
Pricing
Free tier
Ivanti–
ManageEngine ServiceDesk Plus✓
Model
ManageEngine ServiceDesk Plusfreemium
Price level
Ivanti–
ManageEngine ServiceDesk Plusmid
Starting price
Ivanti–
ManageEngine ServiceDesk Plus$25
Transparent
Ivanti–
ManageEngine ServiceDesk Plus✓
Integrations
Count
Ivanti1
ManageEngine ServiceDesk Plus8
Security
Disclosure policy
Ivanti✓
ManageEngine ServiceDesk Plus✓
Gdpr
Ivanti–
ManageEngine ServiceDesk Plus✓
Hipaa
Ivanti–
ManageEngine ServiceDesk Plus✓
Iso27001
Ivanti–
ManageEngine ServiceDesk Plus✓
Pci
Ivanti–
ManageEngine ServiceDesk Plus✓
Trust center
Reliability
Status page
Ivanti✓
ManageEngine ServiceDesk Plus✓
Market
Availability
Ivanti–
ManageEngine ServiceDesk PlusAvailable worldwide
Content
Faq
Ivanti3 items
ManageEngine ServiceDesk Plus6 items

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
Ivanti✓
ManageEngine ServiceDesk Plus✓
Change / release management
Ivanti-
ManageEngine ServiceDesk Plus✓
Problem management
Ivanti-
ManageEngine ServiceDesk Plus✓
CMDB / IT asset management
Ivanti✓
ManageEngine ServiceDesk Plus✓
Self-service portal
Ivanti-
ManageEngine ServiceDesk Plus✓
On-call
On-call scheduling / escalation
Ivanti-
ManageEngine ServiceDesk Plus-
Alert routing
Ivanti-
ManageEngine ServiceDesk Plus✓
RMM
Remote monitoring & control
Ivanti✓
ManageEngine ServiceDesk Plus-
Patch management
Ivanti-
ManageEngine ServiceDesk Plus-
Automation
AIOps / workflow automation
Ivanti✓
ManageEngine ServiceDesk Plus✓
ITIL-aligned / PinkVerify
Ivanti-
ManageEngine ServiceDesk Plus✓
Deployment
Hosting
Ivanti-
ManageEngine ServiceDesk PlusCloud + self-hosted
Platform
Public API
Ivanti-
ManageEngine ServiceDesk Plus✓
Free tier
Ivanti-
ManageEngine ServiceDesk Plus✓

What each one is

The product in its own terms, so the numbers below have context.

Ivanti

A platform that uses artificial intelligence and autonomous workflows to manage and protect all connected devices, automatically detecting and resolving issues without manual intervention while maintaining a unified record of your entire IT infrastructure.

Independently observed

ManageEngine ServiceDesk Plus

Leader

A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Ivanti

Pricing not documented yet.

ManageEngine ServiceDesk Plus

Leader
from $25/moSubscriptionFree tier30-day trial

Free tier to $359/month. 30-day free trial. Up to 14% annual savings.

  • FreeFree
  • Lite$25/mo
  • Starter$62/mo
  • Professional$144/mo
  • Elite$225/mo
  • Enterprise$359/mo
  • CustomContact sales
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Ivanti✓
ManageEngine ServiceDesk Plus✓
iOS
Ivanti✓
ManageEngine ServiceDesk Plus✗
Android
Ivanti✓
ManageEngine ServiceDesk Plus✗
macOS
Ivanti✓
ManageEngine ServiceDesk Plus✗
Windows
Ivanti✓
ManageEngine ServiceDesk Plus✗
Linux
Ivanti✓
ManageEngine ServiceDesk Plus✗
Deployment
Cloud / SaaS
Ivanti✓
ManageEngine ServiceDesk Plus✓
Self-hosted
Ivanti✓
ManageEngine ServiceDesk Plus✗
On-premise
Ivanti✗
ManageEngine ServiceDesk Plus✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Ivanti

1 total
  • Microsoft
Independently observed

ManageEngine ServiceDesk Plus

Leader
13 total
  • Active Directory
  • Microsoft 365
  • Exchange
  • Microsoft Teams
  • Google Workspace
  • AWS
  • Microsoft Azure
  • Google Cloud Platform
  • Kubernetes
  • Databricks
  • Fortinet
  • Palo Alto Networks
  • NetApp
Independently observed
Still deciding?

Ivanti or ManageEngine ServiceDesk Plus: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.