Comparison

Ivanti vs ManageEngine ServiceDesk Plus

On the evidence we track, ManageEngine ServiceDesk Plus leads this comparison with a composite score of 53/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Ivanti45
ManageEngine ServiceDesk Plus53
Score
Vioscale score
Ivanti45 / 100low · 20%
ManageEngine ServiceDesk Plus53 / 100low · 36%
Pricing
Model
ManageEngine ServiceDesk Pluscommercial
Price level
Ivanti
ManageEngine ServiceDesk Plusunknown
Integrations
Count
Ivanti1
ManageEngine ServiceDesk Plus6
Security
Disclosure policy
Ivanti
ManageEngine ServiceDesk Plus
Gdpr
Ivanti
ManageEngine ServiceDesk Plus
Hipaa
Ivanti
ManageEngine ServiceDesk Plus
Iso27001
Ivanti
ManageEngine ServiceDesk Plus
Reliability
Status page
Ivanti
ManageEngine ServiceDesk Plus
Market
Availability
Ivanti
ManageEngine ServiceDesk PlusAvailable worldwide

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
Ivanti
ManageEngine ServiceDesk Plus
Change / release management
Ivanti-
ManageEngine ServiceDesk Plus
Problem management
Ivanti-
ManageEngine ServiceDesk Plus
CMDB / IT asset management
Ivanti
ManageEngine ServiceDesk Plus
Self-service portal
Ivanti-
ManageEngine ServiceDesk Plus
On-call
On-call scheduling / escalation
Ivanti-
ManageEngine ServiceDesk Plus-
Alert routing
Ivanti-
ManageEngine ServiceDesk Plus-
RMM
Remote monitoring & control
Ivanti
ManageEngine ServiceDesk Plus-
Patch management
Ivanti-
ManageEngine ServiceDesk Plus-
Automation
AIOps / workflow automation
Ivanti
ManageEngine ServiceDesk Plus
ITIL-aligned / PinkVerify
Ivanti-
ManageEngine ServiceDesk Plus
Deployment
Hosting
Ivanti-
ManageEngine ServiceDesk PlusCloud + self-hosted
Platform
Public API
Ivanti-
ManageEngine ServiceDesk Plus
Free tier
Ivanti-
ManageEngine ServiceDesk Plus

What each one is

The product in its own terms, so the numbers below have context.

Ivanti

A platform that uses artificial intelligence and autonomous workflows to manage and protect all connected devices, automatically detecting and resolving issues without manual intervention while maintaining a unified record of your entire IT infrastructure.

Independently observed

ManageEngine ServiceDesk Plus

Leader

A comprehensive service management solution combining IT service management, asset management, and configuration databases with enterprise service capabilities for departments including HR, facilities, and finance. Includes embedded AI for workflow automation and intelligent service delivery.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Ivanti

Pricing not documented yet.

ManageEngine ServiceDesk Plus

Leader
Quote-based
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Ivanti
ManageEngine ServiceDesk Plus
iOS
Ivanti
ManageEngine ServiceDesk Plus
Android
Ivanti
ManageEngine ServiceDesk Plus
macOS
Ivanti
ManageEngine ServiceDesk Plus
Windows
Ivanti
ManageEngine ServiceDesk Plus
Linux
Ivanti
ManageEngine ServiceDesk Plus
Deployment
Cloud / SaaS
Ivanti
ManageEngine ServiceDesk Plus
Self-hosted
Ivanti
ManageEngine ServiceDesk Plus
On-premise
Ivanti
ManageEngine ServiceDesk Plus
Hybrid
Ivanti
ManageEngine ServiceDesk Plus

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Ivanti

1 total
  • Microsoft
Independently observed

ManageEngine ServiceDesk Plus

Leader
6 total
  • Active Directory
  • Microsoft 365
  • Exchange
  • Microsoft Teams
  • Google Workspace
  • AWS
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.