vioscale
Comparison

Help Scout vs Zoho Desk

On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Help Scout full profile →Zoho Desk full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
★Help Scout82
Zoho Desk49
Score
Vioscale score
Help Scout82 / 100medium · 72%
Zoho Desk49 / 100medium · 73%
Pricing
Free tier
Help Scout✓
Zoho Desk✓
Model
Help Scoutfreemium
Zoho Deskfreemium
Price level
Help Scoutlow
Zoho Desklow
Transparent
Help Scout✓
Zoho Desk✗
Integrations
Count
Help Scout1
Zoho Desk8
Security
Disclosure policy
Help Scout✓
Zoho Desk✓
Gdpr
Help Scout✓
Zoho Desk–
Hipaa
Help Scout✓
Zoho Desk–
Iso27001
Help Scout–
Zoho Desk✓
Pci
Help Scout✓
Zoho Desk–
Soc2
Help Scout✓
Zoho Desk–
Reliability
Sla pct
Help Scout99.99
Zoho Desk–
Status page
Help Scout✓
Zoho Desk✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Help Scout✓
Zoho Desk✓
Channels
Live chat
Help Scout✓
Zoho Desk-
Shared inbox
Help Scout✓
Zoho Desk✓
Omnichannel (email+chat+social+voice)
Help Scout✓
Zoho Desk✓
Voice / telephony
Help Scout✗
Zoho Desk-
Self-service
Self-service knowledge base
Help Scout✓
Zoho Desk✓
Automation
SLAs, triggers & routing
Help Scout✗
Zoho Desk✓
Automation / macros
Help Scout✓
Zoho Desk✓
AI
AI agent / copilot
Help Scout✓
Zoho Desk✓
Insight
Reporting & dashboards
Help Scout✓
Zoho Desk✓
Deployment
Hosting
Help ScoutCloud only
Zoho DeskCloud only
Enterprise
SSO / SCIM
Help Scout✗
Zoho Desk-
Extensibility
Public API
Help Scout✗
Zoho Desk✓
Pricing
Free tier
Help Scout✓
Zoho Desk✓

What each one is

The product in its own terms, so the numbers below have context.

Help Scout

Leader

Help Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.

Independently observed

Zoho Desk

AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Help Scout

Leader
from $25/moSubscriptionFree tier

From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.

  • FreeFree
    • 1 Inbox
    • 1 Docs site
    • 10 saved replies
    • 10 tags
    • Snooze
    • +3 more
  • Standard$25/user/mo
    • Multiple Inboxes
    • Live chat, Instagram, & Messenger
    • Multiple knowledge bases
    • One basic SLA policy
    • Basic workflows
    • +7 more
  • Plus$45/user/mo
    • Everything in Standard
    • Advanced workflows
    • Two advanced SLA policies
    • Unlimited AI Drafts
    • Round robin routing
    • +3 more
  • ProContact sales
    • Everything in Plus
    • Unlimited workflows
    • Unlimited SLA policies
    • Multiple routing types
    • SSO/SAML
    • +4 more
as of verify ↗

Zoho Desk

Free tier
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Help Scout✓
Zoho Desk✓
Deployment
Cloud / SaaS
Help Scout✓
Zoho Desk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Help Scout

Leader
1 total
  • Shopify
Independently observed

Zoho Desk

8 total
  • Google
  • YouTube
  • Zoho CRM
  • Zoho Creator
  • Zoho Books
  • Zoho RPA
  • Zoho Catalyst
  • Zoho Cliq
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.