Help Scout vs HubSpot Service Hub
On the evidence we track, Help Scout leads this comparison with a composite score of 82/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Help Scout
LeaderHelp Scout is a customer service platform combining customer insights, team collaboration, and AI to connect support interactions. The platform provides ticketing, live chat, knowledge bases, and AI-powered agents across multiple channels.
HubSpot Service Hub
Customer service platform with AI-powered Customer Agent that helps resolve tickets using documentation, customer data, and conversation history.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Help Scout
LeaderFrom $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.
- FreeFree
- 1 Inbox
- 1 Docs site
- 10 saved replies
- 10 tags
- Snooze
- +3 more
- Standard$25/user/mo
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- +7 more
- Plus$45/user/mo
- Everything in Standard
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- +3 more
- ProContact sales
- Everything in Plus
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- +4 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Help Scout
Leader- Shopify
HubSpot Service Hub
Not documented yet.
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.