vioscale
Comparison

HappyFox vs Zammad

On the evidence we track, Zammad leads this comparison with a composite score of 58/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

HappyFox full profile →Zammad full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
HappyFox52
★Zammad58
Score
Vioscale score
HappyFox52 / 100low · 42%
Zammad58 / 100low · 43%
Pricing
Free tier
HappyFox✗
Zammad✓
Model
HappyFoxcommercial
Zammadfreemium
Price level
HappyFoxmid
Zammadmid
Starting price
HappyFox$29
Zammad€25
Transparent
HappyFox✓
Zammad✓
Integrations
Count
HappyFox4
Zammad19
Security
Gdpr
HappyFox✓
Zammad–
Iso27001
HappyFox–
Zammad✓
Soc2
HappyFox✓
Zammad–
Market
Availability

What each one is

The product in its own terms, so the numbers below have context.

HappyFox

A cloud-based support management system that enables organizations to handle customer inquiries, IT support requests, and internal service management through unified ticketing, live chat, and automation capabilities.

Independently observed

Zammad

Leader

Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

HappyFox

from $29/moSubscription14-day trial

From $29/mo with 14-day free trial. Unlimited agents on all plans.

  • Starting Plan$29/mo with unlimited agents
    • Unlimited agents
as of verify ↗

Zammad

Leader
from €25/moSubscriptionFree tier

From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.

  • Starter (Hosted, Annual)€7/agent/month, up to 35 agents
    • Email support (8×5 CET)
    • Mentions/Watch
  • Starter (Hosted, Monthly)€9/agent/month, up to 35 agents
    • Email support (8×5 CET)
    • Mentions/Watch
  • Professional (Hosted, Annual)€16/agent/month, unlimited agents
    • Unlimited agents
    • Phone support (8×5 CET)
    • Email support (8×5 CET)
    • Mentions/Watch
    • SLAs (Business hours)
    • +5 more
  • Professional (Hosted, Monthly)€18/agent/month, unlimited agents
    • Unlimited agents
    • Phone support (8×5 CET)
    • Email support (8×5 CET)
    • Mentions/Watch
    • SLAs (Business hours)
    • +5 more
  • Enterprise (Hosted)Contact sales
    • Initial assessment
    • Security advisories
  • Starter (Self-hosted)€25/month, up to 35 agents
    • Email support (8×5 CET)
    • Mentions/Watch
  • Enterprise (Self-hosted)Contact sales
  • Corporation (Self-hosted)Contact sales
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
HappyFox✓
Zammad✓
iOS
HappyFox✓
Zammad✗
Android
HappyFox✓
Zammad✗
Deployment
Cloud / SaaS
HappyFox✓
Zammad✓
Self-hosted
HappyFox✗
Zammad✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

HappyFox

4 total
  • Slack
  • Facebook Messenger
  • Gmail
  • Microsoft Teams
Independently observed

Zammad

Leader
19 total
  • GitLab
  • GitHub
  • Placetel
  • Sipgate
  • Nagios
  • Checkmk
  • Monit
  • i-doit
  • LDAP
  • SAML
  • OpenID Connect
  • Shibboleth
  • S/MIME
  • iCal
  • WhatsApp Business
  • Telegram
  • Facebook
  • Elasticsearch
  • Grafana
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.