vioscale
Comparison

Freshservice vs Ivanti

On the evidence we track, Freshservice leads this comparison with a composite score of 58/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Freshservice full profile →Ivanti full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
★Freshservice58
Ivanti45
Score
Vioscale score
Freshservice58 / 100medium · 53%
Ivanti45 / 100low · 20%
Pricing
Free tier
Freshservice✓
Ivanti–
Model
Freshservicefree
Ivanticommercial
Price level
Freshservicefree
Ivanti–
Transparent
Freshservice✗
Ivanti–
Integrations
Count
Freshservice2
Ivanti1
Security
Disclosure policy
Freshservice✓
Ivanti✓
Reliability
Status page
Freshservice✓
Ivanti✓
Market
Availability
FreshserviceAvailable worldwide
Ivanti–

Capabilities

Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.

ITSM
Incident management
Freshservice✓
Ivanti✓
Change / release management
Freshservice-
Ivanti-
Problem management
Freshservice-
Ivanti-
CMDB / IT asset management
Freshservice✓
Ivanti✓
Self-service portal
Freshservice-
Ivanti-
On-call
On-call scheduling / escalation
Freshservice-
Ivanti-
Alert routing
Freshservice-
Ivanti-
RMM
Remote monitoring & control
Freshservice-
Ivanti✓
Patch management
Freshservice-
Ivanti-
Automation
AIOps / workflow automation
Freshservice✓
Ivanti✓
ITIL-aligned / PinkVerify
Freshservice✓
Ivanti-
Deployment
Hosting
FreshserviceCloud only
Ivanti-
Platform
Public API
Freshservice✓
Ivanti-
Free tier
Freshservice✓
Ivanti-

What each one is

The product in its own terms, so the numbers below have context.

Freshservice

Leader

A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.

Independently observed

Ivanti

A platform that uses artificial intelligence and autonomous workflows to manage and protect all connected devices, automatically detecting and resolving issues without manual intervention while maintaining a unified record of your entire IT infrastructure.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Freshservice

Leader
from £15/moSubscriptionFree tier

From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.

  • Starter£15/agent/month, billed annually
    • Channels (Email, Phone, Chat, Widget)
    • ServiceBot on Microsoft Teams and Slack
    • Support Portal
    • Incident Management
    • Knowledge Management
    • +3 more
  • Growth£40/agent/month, billed annually
    • Everything in Starter
    • Service Catalog
    • SLA Management
    • On-call Management
    • Cloud Management
    • +1 more
  • Pro£79/agent/month, billed annually
    • Everything in Growth
    • Problem Management
    • Change Management
    • Major Incident Management
    • Workload Management
    • +4 more
  • EnterpriseContact sales
    • Everything in Pro
    • Sandbox
    • Audit Logs
    • Freddy AI Agent (Classic)
    • Freddy AI Insights
    • +1 more
as of verify ↗

Ivanti

Pricing not documented yet.

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Freshservice✓
Ivanti✓
iOS
Freshservice✗
Ivanti✓
Android
Freshservice✗
Ivanti✓
macOS
Freshservice✗
Ivanti✓
Windows
Freshservice✗
Ivanti✓
Linux
Freshservice✗
Ivanti✓
Deployment
Cloud / SaaS
Freshservice✓
Ivanti✓
Self-hosted
Freshservice✗
Ivanti✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Freshservice

Leader
2 total
  • Microsoft Teams
  • Slack
Independently observed

Ivanti

1 total
  • Microsoft
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.