vioscale
Comparison

Freshsales vs Zoho CRM

On the evidence we track, Freshsales leads this comparison with a composite score of 84/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Freshsales full profile →Zoho CRM full profile →
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★Freshsales84
Zoho CRM70
Score
Vioscale score
Freshsales84 / 100medium · 73%
Zoho CRM70 / 100medium · 72%
Pricing
Free tier
Freshsales✗
Zoho CRM✓
Model
Freshsalescommercial
Zoho CRMfreemium
Price level
Freshsaleslow
Zoho CRMlow
Transparent
Freshsales✓
Zoho CRM✓
Integrations
Count
Freshsales1,200
Zoho CRM7
Security
Disclosure policy
Freshsales✓
Zoho CRM✓
Gdpr
Freshsales✓
Zoho CRM✓
Hipaa
Freshsales–
Zoho CRM✓
Iso27001
Freshsales✓
Zoho CRM✓
Soc2
Freshsales✓
Zoho CRM✓
Reliability
Sla pct
Freshsales99.9
Zoho CRM–
Status page
Freshsales✓
Zoho CRM✓
Release
Cadence days
Freshsales30
Zoho CRM45
Market
Availability
Content
Faq
Freshsales8 items
Zoho CRM8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Freshsales✓
Zoho CRM✓
Deal / pipeline management
Freshsales✓
Zoho CRM✓
Lead scoring
Freshsales✓
Zoho CRM-
Communication
Email sync & tracking
Freshsales✓
Zoho CRM-
Automation
Marketing automation
Freshsales-
Zoho CRM-
Workflow automation
Freshsales✓
Zoho CRM✓
Insight
Reporting & dashboards
Freshsales✓
Zoho CRM✓
Sales forecasting
Freshsales✓
Zoho CRM-
Access
Native mobile app
Freshsales✗
Zoho CRM✓
Extensibility
Public API
Freshsales✓
Zoho CRM✓
Custom fields & objects
Freshsales✓
Zoho CRM✓

What each one is

The product in its own terms, so the numbers below have context.

Freshsales

Leader

A cloud-based sales CRM that enables teams to organize contacts, manage deals through visual pipelines, and automate repetitive tasks. It integrates AI-powered insights and lead scoring to streamline the sales process.

Independently observed

Zoho CRM

A cloud-based sales and customer management platform that combines artificial intelligence with workflow automation and an intuitive user interface to help businesses streamline sales processes, team collaboration, and customer engagement.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Freshsales

Leader
from $9/moSubscription21-day trial

From $9/user/month, billed annually. Free 21-day trial.

  • Growth$9/user/month, billed annually
    • Kanban view
    • Contact lifecycle stages
    • Chat, Email, and phone
    • Email templates
    • Custom fields
    • +1 more
  • Pro$39/user/month, billed annually
    • Everything in Growth, plus:
    • Contact scoring
    • Deal insights
    • Custom sales activities
    • Territory management
    • +1 more
  • Enterprise$59/user/month, billed annually
    • Everything in Pro, plus:
    • Forecasting insights
    • Field-level permissions
    • Custom modules
    • Sandbox
    • +1 more
as of verify ↗

Zoho CRM

freemiumFree tier

Flexible pricing with free tier available; specific plan details not publicly listed

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Freshsales✓
Zoho CRM✓
Deployment
Cloud / SaaS
Freshsales✓
Zoho CRM✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Freshsales

Leader
2 total
  • Email
  • Chat
Independently observed

Zoho CRM

7 total
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.

Freshsales vs Zoho CRM: an evidence-based comparison · Vioscale