vioscale
Comparison

Freshdesk vs Zoho Desk

On the evidence we track, Freshdesk leads this comparison with a composite score of 68/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Freshdesk full profile →Zoho Desk full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
★Freshdesk68
Zoho Desk49
Score
Vioscale score
Freshdesk68 / 100low · 41%
Zoho Desk49 / 100medium · 73%
Pricing
Free tier
Freshdesk✓
Zoho Desk✓
Model
Freshdeskfreemium
Zoho Deskfreemium
Price level
Freshdesklow
Zoho Desklow
Transparent
Freshdesk✓
Zoho Desk✗
Integrations
Count
Freshdesk1
Zoho Desk8
Security
Disclosure policy
Freshdesk–
Zoho Desk✓
Iso27001
Freshdesk–
Zoho Desk✓
Reliability
Status page
Freshdesk✓
Zoho Desk✓
Market
Availability
Freshdesk–
Zoho DeskAvailable worldwide

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Freshdesk✓
Zoho Desk✓
Channels
Live chat
Freshdesk-
Zoho Desk-
Shared inbox
Freshdesk-
Zoho Desk✓
Omnichannel (email+chat+social+voice)
Freshdesk-
Zoho Desk✓
Voice / telephony
Freshdesk-
Zoho Desk-
Self-service
Self-service knowledge base
Freshdesk-
Zoho Desk✓
Automation
SLAs, triggers & routing
Freshdesk-
Zoho Desk✓
Automation / macros
Freshdesk✓
Zoho Desk✓
AI
AI agent / copilot
Freshdesk✓
Zoho Desk✓
Insight
Reporting & dashboards
Freshdesk-
Zoho Desk✓
Deployment
Hosting
Freshdesk-
Zoho DeskCloud only
Enterprise
SSO / SCIM
Freshdesk-
Zoho Desk-
Extensibility
Public API
Freshdesk✓
Zoho Desk✓
Pricing
Free tier
Freshdesk✓
Zoho Desk✓

What each one is

The product in its own terms, so the numbers below have context.

Freshdesk

Leader

Freshdesk is an AI-powered customer service platform that combines ready-to-use AI agents, people, and workflows with a guided path to AI adoption for faster issue resolution and improved agent productivity.

Independently observed

Zoho Desk

AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Freshdesk

Leader
from £15/moSubscriptionFree tier14-day trial

From £15/agent/month billed annually. 14-day free trial.

  • Growth£15/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Ticketing & shared inbox
    • Customer portal & knowledge base
    • Out-of-the-box analytics & reporting
    • Threads & tasks
    • +1 more
  • Pro£39/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Multilingual helpdesk
    • Custom dashboards & reporting
    • Intelligent routing
    • Multiple SLA policies
    • +1 more
  • Enterprise£67/agent/month billed annually
    • Freddy AI Agent (first 500 sessions included)
    • Freddy AI Insights
    • Skill-based routing
    • Sandbox
    • Audit logs
    • +1 more
as of verify ↗

Zoho Desk

Free tier
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Freshdesk✓
Zoho Desk✓
Deployment
Cloud / SaaS
Freshdesk✓
Zoho Desk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Freshdesk

Leader
1 total
  • MCP-connected AI tools and apps
Independently observed

Zoho Desk

8 total
  • Google
  • YouTube
  • Zoho CRM
  • Zoho Creator
  • Zoho Books
  • Zoho RPA
  • Zoho Catalyst
  • Zoho Cliq
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.