Datto RMM vs Freshservice
On the evidence we track, Freshservice leads this comparison with a composite score of 58/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for it management software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Datto RMM
A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities.
Freshservice
LeaderA unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Freshservice
LeaderFrom £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.
- Starter£15/agent/month, billed annually
- Channels (Email, Phone, Chat, Widget)
- ServiceBot on Microsoft Teams and Slack
- Support Portal
- Incident Management
- Knowledge Management
- +3 more
- Growth£40/agent/month, billed annually
- Everything in Starter
- Service Catalog
- SLA Management
- On-call Management
- Cloud Management
- +1 more
- Pro£79/agent/month, billed annually
- Everything in Growth
- Problem Management
- Change Management
- Major Incident Management
- Workload Management
- +4 more
- EnterpriseContact sales
- Everything in Pro
- Sandbox
- Audit Logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- +1 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Datto RMM
- Microsoft 365
- Google Workspace
- Autotask PSA
Freshservice
Leader- Microsoft Teams
- Slack
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.