CustomerGauge vs Retently
No leader: the top candidate CustomerGauge has only 0.03 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
CustomerGauge
A feedback collection and analytics platform built for B2B companies to track customer sentiment at the account level, identify revenue risks, and drive customer success decisions. Combines feedback, support data, and CRM information into dashboards that show customer health by revenue exposure and predict churn or expansion opportunities.
Retently
Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
CustomerGauge
Pricing not documented yet.
Retently
- Basic-
- Pro-
- EnterpriseContact sales
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- +5 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
CustomerGauge
- Magento
- Microsoft Dynamics
- NetSuite
- Digital River
Retently
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.