vioscaleAI
Comparison

Crisp vs Zendesk

On the evidence we track, Zendesk leads this comparison with a composite score of 68/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →Zendesk full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Crisp60
★Zendesk68
Score
vioscaleAI score
Crisp60 / 100medium · 54%
Zendesk68 / 100medium · 69%
Pricing
Free tier
Crisp✗
Zendesk✓
Model
Crispcommercial
Zendeskfreemium
Price level
Crisphigh
Zendesklow
Starting price
Crisp$295
Zendesk–
Transparent
Crisp✓
Zendesk✗
Integrations
Count
Crisp100
Zendesk1,800
Security
Disclosure policy
Crisp–
Zendesk✓
Fedramp
Crisp–
Zendesk✓
Hipaa
Crisp–
Zendesk✓
Iso27001
Crisp–
Zendesk✓
Pci
Crisp–
Zendesk✓
Soc2
Crisp–
Zendesk✓
Reliability
Status page
Crisp✓
Zendesk✓
Market
Availability
CrispAvailable worldwide
Zendesk–
Content
Faq
Crisp5 items
Zendesk5 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
Zendesk✓
Channels
Live chat
Crisp✓
Zendesk✓
Shared inbox
Crisp✓
Zendesk-
Omnichannel (email+chat+social+voice)
Crisp✓
Zendesk✓
Voice / telephony
Crisp✗
Zendesk✓
Self-service
Self-service knowledge base
Crisp✓
Zendesk✓
Automation
SLAs, triggers & routing
Crisp✓
Zendesk-
Automation / macros
Crisp✓
Zendesk✓
AI
AI agent / copilot
Crisp✓
Zendesk✓
Insight
Reporting & dashboards
Crisp✓
Zendesk✓
Deployment
Hosting
CrispCloud only
ZendeskCloud only
Enterprise
SSO / SCIM
Crisp✗
Zendesk-
Extensibility
Public API
Crisp✓
Zendesk-
Pricing
Free tier
Crisp✓
Zendesk✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

Zendesk

Leader

A cloud platform that deploys AI agents to handle customer and employee service requests. Agents improve with each interaction, manage high volumes autonomously, and operate across voice and digital channels without requiring technical configuration.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

Zendesk

Leader
Free tier
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
Zendesk✓
iOS
Crisp✓
Zendesk✗
Android
Crisp✓
Zendesk✗
Deployment
Cloud / SaaS
Crisp✓
Zendesk✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Crisp

14 total
  • Email
  • WhatsApp
  • Messenger
  • Facebook
  • Twitter
  • Instagram
  • Slack
  • Zapier
  • n8n
  • Facebook Messenger
  • WhatsApp Business
  • Viber
  • Line
  • Telegram
Independently observed

Zendesk

Leader

Not documented yet.

Still deciding?

Crisp or Zendesk: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.