vioscaleAI
Comparison

Crisp vs HubSpot Service Hub

On the evidence we track, Crisp leads this comparison with a composite score of 60/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Crisp full profile →HubSpot Service Hub full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★Crisp60
HubSpot Service Hub51
Score
vioscaleAI score
Crisp60 / 100medium · 54%
HubSpot Service Hub51 / 100medium · 74%
Pricing
Free tier
Crisp✗
HubSpot Service Hub✓
Model
Crispcommercial
HubSpot Service Hubfreemium
Price level
Crisphigh
HubSpot Service Hublow
Starting price
Crisp$295
HubSpot Service Hub–
Transparent
Crisp✓
HubSpot Service Hub–
Integrations
Count
Crisp100
HubSpot Service Hub1
Security
Disclosure policy
Crisp–
HubSpot Service Hub✓
Gdpr
Crisp–
HubSpot Service Hub✓
Soc2
Crisp–
HubSpot Service Hub✓
Reliability
Status page
Crisp✓
HubSpot Service Hub✓
Market
Availability
Content
Faq
Crisp5 items
HubSpot Service Hub5 items

Capabilities

Feature-by-feature on the axes that matter for customer support. “-” means undocumented, not absent.

Core
Ticket / case management
Crisp✓
HubSpot Service Hub✓
Channels
Live chat
Crisp✓
HubSpot Service Hub✓
Shared inbox
Crisp✓
HubSpot Service Hub-
Omnichannel (email+chat+social+voice)
Crisp✓
HubSpot Service Hub✓
Voice / telephony
Crisp✗
HubSpot Service Hub✓
Self-service
Self-service knowledge base
Crisp✓
HubSpot Service Hub✓
Automation
SLAs, triggers & routing
Crisp✓
HubSpot Service Hub✓
Automation / macros
Crisp✓
HubSpot Service Hub✓
AI
AI agent / copilot
Crisp✓
HubSpot Service Hub✓
Insight
Reporting & dashboards
Crisp✓
HubSpot Service Hub✓
Deployment
Hosting
CrispCloud only
HubSpot Service HubCloud only
Enterprise
SSO / SCIM
Crisp✗
HubSpot Service Hub-
Extensibility
Public API
Crisp✓
HubSpot Service Hub-
Pricing
Free tier
Crisp✓
HubSpot Service Hub✓

What each one is

The product in its own terms, so the numbers below have context.

Crisp

Leader

A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration.

Independently observed

HubSpot Service Hub

A unified service platform for managing customer inquiries across email, chat, and voice channels with automated ticket routing, SLA management, and AI-assisted responses.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Crisp

Leader
from $295/moSubscription14-day trial

From $295/mo for 20 agents. 14-day free trial. Yearly billing available.

  • Starter-
    • Shared inbox
    • Chat SDKs
    • E-Commerce integrations
  • Team$295/mo for 20 agents, $10/mo per additional agent
    • Omnichannel AI Chatbot
    • 100+ integrations
    • Custom dashboards
    • Workflow automation builder
  • EnterpriseContact sales
    • Dedicated onboarding
    • Personalized SLAs
    • Custom features
as of verify ↗

HubSpot Service Hub

Free tier
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Crisp✓
HubSpot Service Hub✓
iOS
Crisp✓
HubSpot Service Hub✗
Android
Crisp✓
HubSpot Service Hub✗
Deployment
Cloud / SaaS
Crisp✓
HubSpot Service Hub✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Crisp

Leader
14 total
  • Email
  • WhatsApp
  • Messenger
  • Facebook
  • Twitter
  • Instagram
  • Slack
  • Zapier
  • n8n
  • Facebook Messenger
  • WhatsApp Business
  • Viber
  • Line
  • Telegram
Independently observed

HubSpot Service Hub

1 total
  • Salesforce
Independently observed
Still deciding?

Crisp or HubSpot Service Hub: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.