Chatwoot vs Zoho CRM
On the evidence we track, Zoho CRM leads this comparison with a composite score of 78/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Features
The capabilities each product documents. These tools do not share a category taxonomy, so this aligns what each vendor states rather than a normalised feature set.
| Feature | Chatwoot | Zoho CRM |
|---|---|---|
| Ai agent | ✓ | - |
| Api access | ✓ | ✓ |
| Automation macros | ✓ | - |
| Contact management | - | ✓ |
| Custom fields | - | ✓ |
| Email integration | - | ✓ |
| Forecasting | - | ✓ |
| Free tier | ✓ | - |
| Hosting | both | - |
| Knowledge base | ✓ | - |
| Live chat | ✓ | - |
| Mobile app | - | ✓ |
| Omnichannel | ✓ | - |
| Pipeline management | - | ✓ |
| Reporting dashboards | ✓ | ✓ |
| Shared inbox | ✓ | - |
| Sla routing | ✓ | - |
| Sso scim | ✓ | - |
| Ticketing | ✓ | - |
| Voice telephony | ✓ | - |
| Workflow automation | - | ✓ |
What each one is
The product in its own terms, so the numbers below have context.
Chatwoot
A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox.
Zoho CRM
LeaderA cloud-based platform for managing sales pipelines, customer relationships, and team collaboration. It automates sales workflows, provides forecasting and reporting capabilities, and enables teams to coordinate across distributed work environments.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Chatwoot
Free tier for 2 agents. On-premise support plans from $49/month; cloud SaaS pricing available.
- FreeFree
- All messaging channels
- Live chat
- Basic automation
- On-Premise Support - Starter$49/month
- On-Premise Support - Custom$299/month
- On-Premise Support - AdvancedContact sales
- On-Premise Support - EnterpriseContact sales
Zoho CRM
LeaderFree plan supporting up to 3 users with core features. Paid plans available for larger teams and enterprises.
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Chatwoot
- Slack
- Webhooks
- Dialogflow
- Rasa
- Twilio
- WhatsApp Business
- Facebook Messenger
- TikTok
- Telegram
- LINE
- X/Twitter
- Email (IMAP/SMTP)
- SMS
- Shopify
- Linear
- Google Translate
- Cloudflare RealtimeKit
- REST API
Zoho CRM
Leader- Zoho Creator
- Zoho Books
- Zoho Catalyst
- Zoho Cliq
- Zoho RPA
- Google APIs
- YouTube APIs
- Zoho Mail
- Zoho Projects
- Zoho People
- Zoho Invoice
- Zoho Analytics
- Zoho Desk
- Zoho WorkDrive
- Zoho Meeting
- Microsoft
- Amazon
Chatwoot or Zoho CRM: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.