vioscaleAI
Comparison

Chatwoot vs Zoho CRM

No clear leader: Chatwoot (66.4) and Zoho CRM (65.4) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Chatwoot full profile →Zoho CRM full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Chatwoot66
Zoho CRM65
Score
vioscaleAI score
Chatwoot66 / 100medium · 74%
Zoho CRM65 / 100medium · 72%
Pricing
Free tier
Chatwoot✓
Zoho CRM✓
Model
Chatwootfreemium
Zoho CRMfreemium
Price level
Chatwootmid
Zoho CRMlow
Starting price
Chatwoot$19
Zoho CRM–
Transparent
Chatwoot✓
Zoho CRM✗
Integrations
Count
Chatwoot18
Zoho CRM1,000
Security
Certifications
Disclosure policy
Chatwoot✓
Zoho CRM✓
Gdpr
Chatwoot✓
Zoho CRM✓
Hipaa
Chatwoot–
Zoho CRM✓
Iso27001
Chatwoot–
Zoho CRM✓
Soc2
Chatwoot✓
Zoho CRM✓
Trust center
Reliability
Status page
Chatwoot✓
Zoho CRM✓
Release
Cadence days
Chatwoot–
Zoho CRM45
Market
Availability
Content
Faq
Chatwoot7 items
Zoho CRM8 items

Features

The capabilities each product documents. These tools do not share a category taxonomy, so this aligns what each vendor states rather than a normalised feature set.

Declared feature comparison
FeatureChatwootZoho CRM
Ai agent✓-
Api access✓✓
Automation macros✓-
Contact management-✓
Custom fields-✓
Email integration-✓
Forecasting-✓
Free tier✓-
Hostingboth-
Knowledge base✓-
Live chat✓-
Mobile app-✓
Omnichannel✓-
Pipeline management-✓
Reporting dashboards✓✓
Shared inbox✓-
Sla routing✓-
Sso scim✓-
Ticketing✓-
Voice telephony✓-
Workflow automation-✓

What each one is

The product in its own terms, so the numbers below have context.

Chatwoot

Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster.

Independently observed

Zoho CRM

A cloud-based platform for managing sales pipelines, customer relationships, and team collaboration. It automates sales workflows, provides forecasting and reporting capabilities, and enables teams to coordinate across distributed work environments.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Chatwoot

from $19/agent/moSubscriptionFree tier15-day trial

From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.

  • HackerFree
    • Live chat
    • Voice
    • Email
    • WhatsApp
    • Facebook Messenger
    • +5 more
  • Startups$19/agent/month
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +5 more
  • Business$39/agent/month, 2-year data retention
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +6 more
  • EnterpriseContact sales
    • All channels
    • Captain AI
    • Automation rules
    • Teams
    • SSO/SAML
    • +7 more
as of verify ↗

Zoho CRM

Free tier

Free tier for up to 3 users; paid plans available (contact sales).

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Chatwoot✓
Zoho CRM✓
iOS
Chatwoot✓
Zoho CRM✗
Android
Chatwoot✓
Zoho CRM✗
CLI
Chatwoot✓
Zoho CRM✗
Deployment
Cloud / SaaS
Chatwoot✓
Zoho CRM✓
Self-hosted
Chatwoot✓
Zoho CRM✗
On-premise
Chatwoot✓
Zoho CRM✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Instagram
  • Facebook

Chatwoot

26 total - 24 not shared
  • Slack
  • Webhooks
  • Dialogflow
  • Rasa
  • Twilio
  • WhatsApp Business
  • Facebook Messenger
  • TikTok
  • Telegram
  • LINE
  • X/Twitter
  • Email (IMAP/SMTP)
  • WhatsApp
  • SMS
  • Email
  • Twitter
  • Shopify
  • Linear
  • Google Translate
  • Cloudflare RealtimeKit
  • REST API
  • X (Twitter)
  • Voice
  • Google NLP
Independently observed

Zoho CRM

20 total - 18 not shared
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
  • Zoho Mail
  • Zoho Projects
  • Zoho People
  • Zoho Invoice
  • Zoho Analytics
  • Zoho Desk
  • Zoho WorkDrive
  • Zoho Meeting
  • Google
  • Microsoft
  • Amazon
Independently observed
Still deciding?

Chatwoot or Zoho CRM: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.