Comparison

Bitrix24 vs Pipedrive

On the evidence we track, Pipedrive leads this comparison with a composite score of 68/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Bitrix2460
★Pipedrive68
Score
vioscaleAI score
Bitrix2460 / 100medium · 71%
Pipedrive68 / 100medium · 57%
Pricing
Free tier
Bitrix24✓
Pipedrive✓
Model
Bitrix24freemium
Pipedrivecommercial
Price level
Bitrix24low
Pipedriveunknown
Starting price
Bitrix24–
Pipedrive£14
Transparent
Bitrix24✗
Pipedrive✗
Integrations
Count
Bitrix243
Pipedrive16
Security
Disclosure policy
Bitrix24✓
Pipedrive✓
Gdpr
Bitrix24✓
Pipedrive✓
Hipaa
Bitrix24✓
Pipedrive–
Iso27001
Bitrix24✓
Pipedrive✓
Pci
Bitrix24✓
Pipedrive–
Soc2
Bitrix24✓
Pipedrive✓
Reliability
Sla pct
Bitrix24–
Pipedrive99.9
Status page
Bitrix24✓
Pipedrive✓
Release
Cadence days
Bitrix24–
Pipedrive30
Content
Faq
Bitrix246 items
Pipedrive8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Bitrix24✓
Pipedrive✓
Deal / pipeline management
Bitrix24✓
Pipedrive✓
Lead scoring
Bitrix24-
Pipedrive✓
Communication
Email sync & tracking
Bitrix24✓
Pipedrive✓
Automation
Marketing automation
Bitrix24✓
Pipedrive✓
Workflow automation
Bitrix24✓
Pipedrive✓
Insight
Reporting & dashboards
Bitrix24✓
Pipedrive✓
Sales forecasting
Bitrix24-
Pipedrive✓
Access
Native mobile app
Bitrix24✓
Pipedrive✓
Extensibility
Public API
Bitrix24✓
Pipedrive✓
Custom fields & objects
Bitrix24-
Pipedrive✓

What each one is

The product in its own terms, so the numbers below have context.

Bitrix24

A cloud-based platform that integrates CRM, task management, workflow automation, team collaboration, email marketing, and customer service tools in a single unified environment.

Independently observed

Pipedrive

Leader

A sales CRM that enables teams to track sales pipelines, qualify leads, manage deals, and automate sales workflows to boost sales efficiency and revenue

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Bitrix24

SubscriptionFree tier
as of verify ↗

Pipedrive

Leader
from £14/seat/moSubscriptionFree tier14-day trial

From £14/user/mo. Free 14-day trial.

  • Starter£14/user/mo
    • Lead, calendar and pipeline management
    • Real-time sales feed
    • 500+ integrations
  • Lite£39/user/mo
    • Full email sync with tracking
    • Automations and nurturing sequences
    • Subscriptions and forecast reports
    • Meeting scheduler and contacts timeline
  • Growth£59/user/mo
    • Lead generation and routing
    • Custom scoring and company data enrichment
    • AI-powered multi-email tools
    • E-signatures for quotes and proposals
  • Premium£79/user/mo
    • Account security rules and alerts
    • Phone and email data enrichment
    • Sandbox testing account
    • Extended phone support
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Bitrix24✓
Pipedrive✓
iOS
Bitrix24✗
Pipedrive✓
Android
Bitrix24✗
Pipedrive✓
Deployment
Cloud / SaaS
Bitrix24✓
Pipedrive✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Facebook

Bitrix24

8 total - 7 not shared
  • Instagram
  • WhatsApp
  • Telegram
  • Google API
  • Google Analytics
  • Email
  • SMS
Independently observed

Pipedrive

Leader
28 total - 27 not shared
  • Zapier
  • WhatsApp Business
  • Surfe
  • JustCall
  • Microsoft Teams
  • Google Meet
  • Gmail
  • Outlook
  • Zoom
  • Lemlist
  • PandaDoc
  • QuickBooks
  • sevdesk
  • Lexware
  • Asana
  • SMS API
  • SallyAI
  • LinkedIn
  • CloudTalk
  • Xero
  • Trello
  • SMS API INTEGRATOR
  • Apollo.io
  • Pipedrive Gmail add-on
  • +3 more
Independently observed
Still deciding?

Bitrix24 or Pipedrive: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.