vioscale
Comparison

Retell AI vs Thoughtly

On the evidence we track, Retell AI leads this comparison with a composite score of 78/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Retell AI full profile →Thoughtly full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
★Retell AI78
Thoughtly64
Score
Vioscale score
Retell AI78 / 100medium · 54%
Thoughtly64 / 100high · 75%
Pricing
Free tier
Retell AI✓
Thoughtly✗
Model
Retell AIfreemium
Thoughtlycommercial
Price level
Retell AIlow
Thoughtlyhigh
Starting price
Retell AI$2
Thoughtly$500
Transparent
Retell AI✓
Thoughtly✓
Integrations
Count
Retell AI35
Thoughtly200
Security
Disclosure policy
Retell AI–
Thoughtly✓
Gdpr
Retell AI✓
Thoughtly✓
Hipaa
Retell AI✓
Thoughtly✓
Pci
Retell AI–
Thoughtly✓
Soc2
Retell AI✓
Thoughtly✓
Reliability
Sla pct
Retell AI–
Thoughtly99.9
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
Retell AINo code saas platform
ThoughtlyNo code saas platform
Sub second latency and interruption barget in handling
Retell AI✗
Thoughtly✓
Dynamic mid call API function execution
Retell AI✓
Thoughtly✓
Live human handoff and call transfer logic
Retell AI✓
Thoughtly✓
Emotion prosody and custom voice cloning
Retell AI✓
Thoughtly✓
Inbound reception and ivr routing replacement
Retell AI✓
Thoughtly✓
Outbound dialing and campaign management
Retell AI✓
Thoughtly✓
Post call transcription and CRM sync
Retell AI✓
Thoughtly✓
Voicemail detection and answering machine drops
Retell AI✓
Thoughtly✗
Twilio vonage bring your own carrier byoc support
Retell AI✓
Thoughtly✓
SOC2 type ii
Retell AI✓
Thoughtly✓
HIPAA compliance for medical appointment setting
Retell AI✓
Thoughtly✓
Pricing model
Retell AIPer minute usage based
ThoughtlyFlat monthly

What each one is

The product in its own terms, so the numbers below have context.

Retell AI

Leader

An AI voice platform that handles phone calls autonomously, managing appointment booking, order status checks, lead qualification, and customer service interactions. It integrates with existing CRM systems and telephony infrastructure to maintain customer context and automatically log outcomes.

Independently observed

Thoughtly

A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Retell AI

Leader
from $2/moUsage-basedFree tier

From $0.07–$0.31/minute for AI voice agents. $10 free credit. Enterprise plans available with HIPAA and SOC2 Type II compliance.

  • Pay-as-you-go$0.07–$0.31/minute for AI voice agents; $0.002+/message for chat agents. $10 free credit on signup.
    • Voice agents for inbound/outbound calls
    • Call transfer and routing
    • CRM integration (Salesforce, HubSpot)
    • Post-call transcription and logging
    • Custom LLM models
    • +4 more
  • EnterpriseContact sales
    • HIPAA/BAA compliance
    • Single Sign-On (SSO)
    • Custom MSA agreement
    • Custom Data Processing Agreement (DPA)
    • Dedicated concurrency allocation
    • +1 more
as of verify ↗

Thoughtly

from $500/moSubscription

From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.

  • Flex$500/month. Unlimited channels and minutes.
    • Voice, SMS, email, workflows
    • Unlimited usage across channels
    • 200+ integrations + REST API
    • Two-way CRM sync (HubSpot, Salesforce, Zoho)
    • 34+ languages, voice cloning
    • +1 more
  • ScaleContact sales
    • Everything in Flex
    • 100+ concurrent calls
    • Auto-QA + evals on every conversation
    • SOC 2 Type II reports + TCPA review
    • Dedicated CSM, Slack support, extended hours
    • +1 more
  • EnterpriseContact sales
    • Everything in Scale
    • Custom LLM (bring your own model)
    • HIPAA + BAA, PCI scope review
    • Dedicated infrastructure + data residency
    • SSO, SCIM, advanced RBAC
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Retell AI✓
Thoughtly✓
iOS
Retell AI✓
Thoughtly✗
Android
Retell AI✓
Thoughtly✗
CLI
Retell AI✓
Thoughtly✓
Deployment
Cloud / SaaS
Retell AI✓
Thoughtly✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (9)
  • Salesforce
  • HubSpot
  • Zoho CRM
  • Zapier
  • Make
  • Zendesk
  • Go High Level
  • Slack
  • Shopify

Retell AI

Leader
34 total - 25 not shared
  • Twilio
  • Vonage
  • Telnyx
  • n8n
  • viaSocket
  • Talkdesk
  • RingCentral
  • ServiceTitan
  • Nice
  • Workable
  • OpenDental
  • Monday.com
  • Smartsheets
  • Stripe
  • Xero
  • Supabase
  • Webflow
  • WhatsApp
  • ElevenLabs
  • Minimax
  • Fish Audio
  • Cartesia
  • OpenAI
  • Google Gemini
  • +1 more
Independently observed

Thoughtly

24 total - 15 not shared
  • Pipedrive
  • Keap
  • Attio
  • Calendly
  • Zoom
  • Google Sheets
  • Airtable
  • Gmail
  • Acuity Scheduling
  • Cal.com
  • Mindbody
  • Zoho Bookings
  • Typeform
  • Trello
  • Smartsheet
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.