vioscaleAI
Comparison

Retell AI vs Thoughtly

On the evidence we track, Retell AI leads this comparison with a composite score of 79/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Retell AI full profile →Thoughtly full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★Retell AI79
Thoughtly65
Score
vioscaleAI score
Retell AI79 / 100medium · 72%
Thoughtly65 / 100medium · 72%
Pricing
Free tier
Retell AI✓
Thoughtly✗
Model
Retell AIfreemium
Thoughtlycommercial
Price level
Retell AIlow
Thoughtlyhigh
Starting price
Retell AI$0.00
Thoughtly$500
Transparent
Retell AI✓
Thoughtly✓
Integrations
Count
Retell AI1,000
Thoughtly200
Security
Certifications
Retell AISOC 2 Type II, ISO 27001, HIPAA
Thoughtly–
Disclosure policy
Retell AI–
Thoughtly✓
Gdpr
Retell AI✓
Thoughtly✓
Hipaa
Retell AI✓
Thoughtly✓
Iso27001
Retell AI✓
Thoughtly–
Pci
Retell AI–
Thoughtly✓
Soc2
Retell AI✓
Thoughtly✓
Trust center
Reliability
Sla pct
Retell AI99.9
Thoughtly99.9
Market
Availability
Content
Faq
Retell AI7 items
Thoughtly7 items

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
Retell AINo code saas platform
ThoughtlyNo code saas platform
Sub second latency and interruption barget in handling
Retell AI✓
Thoughtly✓
Dynamic mid call API function execution
Retell AI✓
Thoughtly✓
Live human handoff and call transfer logic
Retell AI✓
Thoughtly✓
Emotion prosody and custom voice cloning
Retell AI✓
Thoughtly✓
Inbound reception and ivr routing replacement
Retell AI✓
Thoughtly✓
Outbound dialing and campaign management
Retell AI✓
Thoughtly✓
Post call transcription and CRM sync
Retell AI✓
Thoughtly✓
Voicemail detection and answering machine drops
Retell AI✓
Thoughtly✗
Twilio vonage bring your own carrier byoc support
Retell AI✓
Thoughtly✓
SOC2 type ii
Retell AI✓
Thoughtly✓
HIPAA compliance for medical appointment setting
Retell AI✓
Thoughtly✓
Pricing model
Retell AIPer minute usage based
ThoughtlyFlat monthly

What each one is

The product in its own terms, so the numbers below have context.

Retell AI

Leader

A cloud-based platform that deploys conversational AI agents to handle inbound and outbound phone calls, including lead qualification, appointment booking, call routing, and CRM integration.

Independently observed

Thoughtly

A SaaS platform using AI agents to automatically follow up with existing leads through voice, SMS, and email — particularly after missed calls or as part of multi-touch campaigns — with built-in compliance for telecommunications regulations.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Retell AI

Leader
from $0.00/messageUsage-basedFree tier

From $0.07/min usage-based pricing. Free tier with $10 credits.

  • Pay-as-you-go$0.07–$0.31/min for voice agents; $0.002+/msg for chat agents
    • 20 concurrent calls included
    • Full platform access
    • Drag-and-drop agent builder
    • Call transfers and routing
    • CRM integration
    • +1 more
  • EnterpriseContact sales
    • Unlimited concurrent calls
    • HIPAA/BAA compliance
    • SSO
    • Custom MSA
    • Custom DPA
    • +3 more
as of verify ↗

Thoughtly

from $500/moSubscription

From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.

  • Flex$500/month. Unlimited channels and minutes.
    • Voice, SMS, email, workflows
    • Unlimited usage across channels
    • 200+ integrations + REST API
    • Two-way CRM sync (HubSpot, Salesforce, Zoho)
    • 34+ languages, voice cloning
    • +1 more
  • ScaleContact sales
    • Everything in Flex
    • 100+ concurrent calls
    • Auto-QA + evals on every conversation
    • SOC 2 Type II reports + TCPA review
    • Dedicated CSM, Slack support, extended hours
    • +1 more
  • EnterpriseContact sales
    • Everything in Scale
    • Custom LLM (bring your own model)
    • HIPAA + BAA, PCI scope review
    • Dedicated infrastructure + data residency
    • SSO, SCIM, advanced RBAC
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Retell AI✓
Thoughtly✓
Deployment
Cloud / SaaS
Retell AI✓
Thoughtly✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (15)
  • Salesforce
  • HubSpot
  • Zoho CRM
  • Zapier
  • Make
  • Zendesk
  • Go High Level
  • Slack
  • Shopify
  • ElevenLabs
  • Pipedrive
  • GoHighLevel
  • Keap
  • Calendly
  • Cal.com

Retell AI

Leader
48 total - 33 not shared
  • Twilio
  • Vonage
  • Telnyx
  • n8n
  • viaSocket
  • Talkdesk
  • RingCentral
  • ServiceTitan
  • Nice
  • Workable
  • OpenDental
  • Monday.com
  • Smartsheets
  • Stripe
  • Xero
  • Supabase
  • Webflow
  • WhatsApp
  • Minimax
  • Fish Audio
  • Cartesia
  • OpenAI
  • Google Gemini
  • Anthropic Claude
  • +9 more
Independently observed

Thoughtly

25 total - 11 not shared
  • Attio
  • Zoom
  • Google Sheets
  • Airtable
  • Gmail
  • Acuity Scheduling
  • Mindbody
  • Zoho Bookings
  • Typeform
  • Trello
  • Smartsheet
Independently observed
Still deciding?

Retell AI or Thoughtly: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.