Comparison

Microsoft Dynamics 365 Sales vs Zoho CRM

On the evidence we track, Zoho CRM leads this comparison with a composite score of 70/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Microsoft Dynamics 365 Sales41
Zoho CRM70
Score
Vioscale score
Microsoft Dynamics 365 Sales41 / 100low · 9%
Zoho CRM70 / 100medium · 72%
Pricing
Free tier
Microsoft Dynamics 365 Sales
Zoho CRM
Model
Microsoft Dynamics 365 Salescommercial
Zoho CRMfreemium
Price level
Microsoft Dynamics 365 Sales
Zoho CRMlow
Transparent
Microsoft Dynamics 365 Sales
Zoho CRM
Integrations
Count
Microsoft Dynamics 365 Sales1
Zoho CRM7
Security
Disclosure policy
Microsoft Dynamics 365 Sales
Zoho CRM
Gdpr
Microsoft Dynamics 365 Sales
Zoho CRM
Hipaa
Microsoft Dynamics 365 Sales
Zoho CRM
Iso27001
Microsoft Dynamics 365 Sales
Zoho CRM
Soc2
Microsoft Dynamics 365 Sales
Zoho CRM
Reliability
Status page
Microsoft Dynamics 365 Sales
Zoho CRM
Release
Cadence days
Microsoft Dynamics 365 Sales
Zoho CRM45
Market
Availability
Microsoft Dynamics 365 SalesAvailable worldwide
Content
Faq
Microsoft Dynamics 365 Sales7 items
Zoho CRM8 items

Capabilities

Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.

Core
Contact & account management
Microsoft Dynamics 365 Sales
Zoho CRM
Deal / pipeline management
Microsoft Dynamics 365 Sales
Zoho CRM
Lead scoring
Microsoft Dynamics 365 Sales-
Zoho CRM-
Communication
Email sync & tracking
Microsoft Dynamics 365 Sales-
Zoho CRM-
Automation
Marketing automation
Microsoft Dynamics 365 Sales-
Zoho CRM-
Workflow automation
Microsoft Dynamics 365 Sales
Zoho CRM
Insight
Reporting & dashboards
Microsoft Dynamics 365 Sales
Zoho CRM
Sales forecasting
Microsoft Dynamics 365 Sales-
Zoho CRM-
Access
Native mobile app
Microsoft Dynamics 365 Sales-
Zoho CRM
Extensibility
Public API
Microsoft Dynamics 365 Sales-
Zoho CRM
Custom fields & objects
Microsoft Dynamics 365 Sales-
Zoho CRM

What each one is

The product in its own terms, so the numbers below have context.

Microsoft Dynamics 365 Sales

A cloud-based CRM solution equipped with AI-driven automation capabilities designed to help sales teams manage customer relationships, streamline sales processes, and improve business outcomes.

Independently observed

Zoho CRM

Leader

A cloud-based sales and customer management platform that combines artificial intelligence with workflow automation and an intuitive user interface to help businesses streamline sales processes, team collaboration, and customer engagement.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Microsoft Dynamics 365 Sales

Pricing not documented yet.

Zoho CRM

Leader
freemiumFree tier

Flexible pricing with free tier available; specific plan details not publicly listed

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Microsoft Dynamics 365 Sales
Zoho CRM
Deployment
Cloud / SaaS
Microsoft Dynamics 365 Sales
Zoho CRM

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Microsoft Dynamics 365 Sales

1 total
  • Power Platform
Independently observed

Zoho CRM

Leader
7 total
  • Zoho Creator
  • Zoho Books
  • Zoho Catalyst
  • Zoho Cliq
  • Zoho RPA
  • Google APIs
  • YouTube APIs
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.